Customer Service Administrative Assistant

AYOBAMI LAWAL

Glasgow 075******** ***************@*****.***

Skills Summary

Personable and highly organized Administrative Assistant with a confident telephone manner and over two years of experience in providing front-line reception and office support. Skilled in handling client enquiries, managing meeting room bookings, and ensuring the smooth operation of office environments. Proficient in Microsoft Office 365 and experienced in managing telephone systems. Known for delivering exceptional customer service, maintaining a professional appearance, and handling multiple tasks efficiently. Eager to contribute my organizational and interpersonal skills to your organization.

Skills and competencies

• Microsoft Office 365 Proficiency

• Reception & Telephone System Management

• Client Enquiries & Service Requests Handling

• Meeting Room Bookings & Coordination

• Office Supplies & Inventory Management

• Mail & Parcel Handling

• Office Security & Facility Management

• Multitasking & Time Management

• Professional Appearance & Telephone Etiquette

• Customer Service Excellence

Experience

Topgy GOC

Customer Service Advisor/Administrator 2022 -2024

• Provided a warm and professional welcome to visitors and handled all client enquiries, ensuring a high standard of customer service.

• Managed front office reception tasks, including greeting visitors and answering telephone calls with a friendly and professional demeanour.

• Managed meeting room bookings, ensuring that schedules were well-organized and conflicts were resolved efficiently.

• Answered incoming customer inquiries via phone, email, and face to face in a timely and professional manner

• Processed customers’’ requests according to company policies

• Maintained detailed records of all customer interactions and transactions 2

• Identified and escalated priority issues ti the appropriate team

• Collaborated with other departments to resolve complex customer issues

• Followed up with customers to ensure satisfaction and resolution of their concerns

• Recommended products or services based on customer needs

• Assisted with general office administration, including ordering office supplies and maintaining inventory levels.

• Monitored and maintained the security system, ensuring a safe environment for staff and guests.

• Managed incoming and outgoing mail and parcels, ensuring timely delivery and receipt of important items.

• Oversaw the restocking of office essentials, including maintaining the kitchenette and toilet supplies for staff and visitors

Education

BSc. Computer Engineering/2021

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