Customer Service Specialists

SharonMcGee ***********@*****.***

July -December, 2024

RE: Customer Care Specialist, Health Insurance Related

To Whom It May Concern:

I am interested in a position that will utilize my skills and training from previous positions held. Handling phone calls were a part of my job skills having worked in Insurance, billing and collections.

I would welcome the opportunity to Service your Customers and Staff.

I would very much like to apply for this position, I understand that this may or may not be a part-time position which would work perfectly for me because I’m already retired with benefits which limits my needs to work a full time position. I hope that your review of my work experience will encourage you to consider my application of employment, even though your company may seek a full time employee, you may find that a semi-retired, dependable person with years of Customer Service skills and sales experience may be to great to pass up.

I’ve attached my Resume for your review of my work experience in the Customer Service field, health, Dental, Disability, Medicare Supplements, Life Insurances, Insurance Billing and Collections. But again I remind you that in order to sale these products to doctors it was always in-coming calls to the AMAIA.

I hope your review of my experience’s will meet the high standards your Company is searching for in an employee. Hopefully producing a compliment to us both, resulting in a positive and long lasting working relationship.

To have an opportunity to learn any new life assignment would be exciting for me. I look forward to speaking with your representative to discuss a future working relationship.

Due to a recent hacking of my home, all my electronics’, cell phones’, computer’s, and Smart devices.

I am no longer publicly listing my personal information on any social or public platforms. The email address is the only contact that an interested employer can contact me directly and I will contact you once your email is received. Thank you for your understanding in this matter.

Sincerely,

Ms. Sharon McGee

Sharon McGee

Email ***********@*****.***

Career Objective

My objective is to obtain a position in a related field of Insurance. Complimenting, Challenging, and demanding of me my experience in computer inter-office software, claims auditing, Customer/Provider services, as well as my vast knowledge in Medical, Catastrophic Major Medical Health, Whole/Term Life, Disability, Long Term Care, Medicare Supplemental and Dental Insurance's.

Professional Experience

American Medical Association Insurance, Chicago, Illinois

Benefit Claims Communications Representative, January, 2000 to September 2016 (Retired) Worked from home Part-Time for them 3/28/2021-10/08/2021

Provide claim administrative services for all plans of coverage issued by the Agency to certificate holders. Assist insured with complex claim problems by telephone or written communication. Handles incoming telephone calls according to established standards. Provide accurate information on all plans, administered by the AMA Insurance Agency. Verify benefits for all products administered by the Agency. Research and respond to difficult calls and complaints regarding Agency/Carrier claim handling. Updates and maintain accurate policy records on the CAMS and CAPS Systems. Handles wavier of premium transactions, cancellations due to death and other claims related issues, claim payment, eligibly verification and medical benefits information to Physicians and their family members as well as providers. Insurance Polices included Catastrophic Major Medical, Term Life, Long Term Care, Medicare Supplements, Office Overhead Expense, Accidental Death and Dismemberment, Health Savings Account and Disability coverage, as well as claims submitted and paid claims. Duties included trouble shooting any complaints and problems. Check tracers, Stop payments on checks, Affidavits, Premium quotes and policy conversions provided.

Arkansas Children’s Hospital, Little Rock, Arkansas

Patient Account Analyst / Patient Account Representative, March, 1998 to January, 2000

Duties included billing for the outpatient clinic charges that include the technical and the professional charges. I also follow up with the insurance companies for timely payment to the hospital. Trouble-shooting problems in requesting medical records, per-existing condition information and confirming coordinating other insurance benefits. Worked an interoffice computer system custom designed for hospital insurance billing, logging and retaining demographic information on patient’s providers, insurance company’s payments and denials, as well as medical records.

Patient Account Representative, my duties were to collect on accounts balances not paid by patient or their insurance companies. This included communicating to the patient their finical responsibility for their medical services. I explored ways to assist patient in making payment arrangements and referrals to charity and government agencies. There were several types of communication/investigation used to find liability for injuries: auto, farm equipment accidents through telephone calls, monthly statements, and letters. Investigate third party insurance liability, responsible parties, insurance agents, legal guardianship and attorneys. Prepare liens for possible Court proceedings

Sharon McGee

Email: ***********@*****.***

Education Background

Olive Harvey College, Chicago, IL, Associates Degree in Liberal Arts, 1988

University of Illinois, Chicago, IL, Radiology Technician Certification, 1979

Producer's License in Health/Life, March 28, 2001 to September 28, 2017

Health Insurance Portability and Accountability Act. (HIPAA) Certification, April 9, 2021 to Present

Relevant Skills

I am knowledgeable in dental and medical terminology, CPT, Revenue and Procedures Coding. I have considerable knowledge in inter office computer systems, Novell Operation Navigator AS/400, CAMS, CAPS, CRT, WordPerfect, Compaq, IBM, and DELL. Knowledgeable in Windows 98, Microsoft Excel Microsoft Outlook and Word software. Public speaking and Employee Training. Participated in Promotion Videos for Various Insurance Companies.

References Business, Educational, Personal

American Medical Association

Human Resource Department

800-***-**** ext.5668

330 North Wabash Ave, Suite 39300, Chicago, IL 60611-5885

Arkansas Children’s Hospital, Human Resource Director, 501-***-****

One Children's Way, Little Rock AR 72202

Olive Harvey City College

10001 South Woodlawn Ave. Chicago, IL 773-***-****

Personal References

James Hartley, Programmer, C: Tel. No. 847-***-****, E: *****.*******@*********.***, American Medical Association 330 North Wabash Ave. Suite 39300

Chicago Illinois 60611

Carol Perronni, Senior Customer Care Specialist 773-***-****, E: *****.********@*********.***.

American Medical Association Insurance Agency

330 North Wabash Ave. Suite 39300

Chicago, Illinois 60611

Cynthia Smith, Marketing Manager, @ AMA Insurance Agency C:Tel.708-***-**** E:*********@*********.***

AMA Insurance Agency,

330 N. Wabash Suite 39300. Chicago, IL 60611

Carolyn McCaskill, Real-Estate Attorney

C: 708-***-**** E:****************@*********.***

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