Customer Service Services Associate
Resume:
KIP "KP" WILSON
*****************@*****.***
EXPERIENCE
T-Mobile Corporate Office, 7668 Warren Parkway, Frisco, TX 75034 Office Services Associate
• Processes and weighs outgoing mail.
• Maintains records of receipt, mailing dates, and other required information.
• Replenishes postage on the postage meter as needed.
• Stocks supplies needed for the mailroom and deliver office supplies and copy paper.
• Responsible for stocking and maintaining conference room and kitchen supplies.
• Conference room setups, moving chairs, tables, podiums.
• Pickup outbound boxes and packages from internal customer locations.
• Sort items into categories according to established processes.
• Prepare items for processing, shipment, or transportation.
• Enter activity data in logs, maintain records.
• Ensure all safety procedures are always followed.
• Prepare and process outbound courier shipments using service provider's equipment.
• Process invoices related to the services including invoice verification.
• Ability to cross train in other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management. ALORICA, 5161 California Ave, Irvine, CA 92617 (2020–Present) Remote Customer Service Rep (CVS)
• Take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.
• Offer solutions to help simplify their health care experience.
• Handles customer service inquiries and problems via telephone, online or written correspondence.
• Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors.
• Documents and tracks contacts with members, providers, and plan sponsors. The CSR guides the member through his/her member’s plan of benefits, policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
• Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Explains member’s rights and responsibilities in accordance with contract. Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. The Messy Library Los Angeles, CA (2003–2005)
Primary Writer for Messy Library used for various television programs and films such as: Cold Case, CSI, and CSI Miami (CBS)Alias, The Miss America Pageant (2004 & 2005), Ugly Betty (ABC), Johnny Zero and Billboard Awards 2004 (FOX), Third Watch and Miss Match
(NBC), Also worked with other stations - Bravo, A&E, Showtime, UPN, Comedy Central, E! Fox, CBS, PAX, ABC, Los Angeles, CA 2003-2005.
Film and Television-Staff Music Producer (2003-2004) Produced Music for the following shows such as Missy Elliot Project and 30 Seconds to Fame
(FOX), Star Search (CBS), Next Big Star (PAX), Dance Fever (ABC).
• Confirmed arrangement with contestants; served as a liaison between the station and contestants.
• Delivered completed show cues within a 24-hour deadline.
• Managed a monthly budget of $14,000.
Music Producer/Remixer (2000-2004)
AMARU/Interscope, Los Angeles, CA
• Delivered master recording for multi-platinum selling artists such as 2Pac, 4th Avenue Jones, KCI (From Jodeci)
• Produced, recorded, and edited compositions embedded in the master recordings.
• Coordinated booking sessions for studio artists and musicians. Music Producer/Co Writer (2004)
Brazil Street Records, Compton, CA
• Co-writer / Producer/ Engineer of song "Un Nuevo” by Grammy Award winning singer/actress Lucia Mendez, Artist: Big Fase 100 B Fly, Greedy, and Finess
• Produced, Recorded, Mixed for Brazil St. Records artist completed four albums Music Librarian (1999-2004)
Aretha Franklin/H.B. Barnum, Los Angeles, CA
• Managed 3000 song catalog while on tour for the above artists.
• Maintained, filed, and transported music library during travel.
• Prepared arrangements for the orchestra
Founder (2003)
The Machine Productions – A Video and Music Production Company (Founded in 2003)
• Selected all equipment for vocal and control rooms.
• Built, set up and networked all computers (PC and Mac) that supported and ran Pro Tools
• Designed, built music recording studios:
• Location in Florence, SC - 3 vocal booths and 3 control rooms (2013)
• Location in Upland, CA - 4 vocal booths and 4 control rooms and 1 green screen stage
(2010)
• Location in Hollywood, CA, 1 vocal and 1 control room (2007)
• Location in North Hollywood, CA, 2 vocal booths and 2 control rooms (2005)
• Location in Compton, CA, 1 vocal and 1 control room (2002)
• Location in Norwalk, CA, 1 vocal and 1 control room, (2001) SKILLS
Product Knowledge - Empathy - Flexibility - Adaptability - Patience - Communication - Problem Solving - Negotiation - Critical Thinking - Data Input –Time Management PROFESSIONAL ACCOMPLISHMENTS
Platinum Award Winning Music Producer with over twenty-eight years of experience in music production MIXING/MASTERING and working on various projects. Working in a professional studio environment using industry leading software, such as PROTOOLS EDUCATION
University of Arkansas at Pine Bluff
Pine Bluff, AR
Major Course of Study, Music (Band Scholarship -1991-1993) Parkview Arts and Science Magnet School
Little Rock, AR
Diploma (1991)
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