Customer Service Shop Floor

ZERIHUN MOSSISA

Mobile : +251*********

Email : ***********@*****.***

PERSONAL - PROFILE

Nationality Ethiopian

Marital Status Single

Gender MALE

Current Position construction

LANGUAGES

English ( speaking)

Amharic( fluent)

OBJECTIVE

Seeking a position to utilize my skills and abilities to the fullest in the environment that offers professional growth which being resourceful, innovative and flexible, analyze my experience and my skill.

From September 2020- 2021

ADDIS ABEBA, tsehay real state

midrc construction

POSITION, constracion

states visit visa

DUTIES

Greeting and making eye contact with every customer.

Using market and customer information to assist in the development of brand plans.

Talking to customer, find out their needs and then to offering advice.

Handling customers complain, exchange and return.

Liaising with the supplier to ensure that stocks delivered on time

Customer service and handling all till transaction

Working closely with visual display staff and department heads decide how goods should be displayed to maximize customer interest and sale..

Giving advice and guidance on product selection to customers.

Attaching price tags to merchandise on the shop floor.

Training midroc Ethiopia

Skills

Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.? Excellent active listening skills and ability to give my complete attention to patrons during busy times.? Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees.? Effective at multiple point of sale software systems.? Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating.? Solid background in organizing other wait staff and hosts, coordinating my responsibilities to ensure a smooth flow of service

Professional Summary

4+ years of experience in providing customer and personal services.

Responsible to provide good management, training and motivation to junior waiters.

Responsible to work in all environment and in group to handle hotel services. EDUCATIONAL QUALIFICAT ION Addis ketema international high school, Addis Abeba Ethiopia

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