General Manager Assistant
Resume:
Mahogany Maddox
Management
Charlotte, NC *****
***************@*****.***
Effective manager with strong background in directing training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weakness and tactfully addressing with constructive feedback. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to secure a hotel management position with a property seeking additional success.
Work Experience
PCA Personal Care Assistant
Amada Senior Care - Huntersville, NC
Present
I am professional who assists the elderly, disabled or people in recovery with performing day-to-day activities. I help with household chores, hygiene and mobility support. Assistant General Manager (AGM)
Hilton Garden Inn Hotel - Charlotte, NC
April 2022 to March 2023
Display the revenue excluding taxes as well as the transaction. Guest summary with charges. Check in’s and Check outs.
Assistant General Manager (AGM)
Holiday Inn Express and Suites - Charlotte, NC
September 2020 to March 2022
Monitor supplies and inventory to make sure they’re used properly and efficiently and that we adhere to the store budget.
Assign duties to crew members and create work schedules. Interview and hire new employees.
Direct administrative activities.
Look over financial statements, sales reports and other performance data to gauge productivity and achieve daily, weekly and monthly sales goals.
Engage in educational opportunities in order to remain up-to-date on the latest industry techniques, tools and trends.
Engage in opportunities that can add to overall workplace accomplishments. Bartender/Server
Hyatt Place - Charlotte, NC
June 2019 to March 2020
Closing out accounts balancing credit cards. Check-in and check-out. Customer service. Night Auditor Lead Agent
Holiday Inn Charlotte Airport - Charlotte, NC
March 2017 to May 2019
Maintained team efficiency by strategically delegating daily activities, monitoring, output and rewarding positive contributions.
Communicated corporate objectives across all divisions through regular correspondence and schedule status updates.
Kept financial records accurate, current and complaint by monitoring records and addressing variances Front Desk Supervisor
Clarion Hotel by Choice Hotels - Charlotte, NC
August 2016 to June 2017
Answered multi-line phone system, responded to inquiries and transferred calls to correct department and personnel.
Kept accounts in balance and ran daily reports.
Director Of Operations
Adreamffun Daycare - Charlotte, NC
June 2013 to August 2015
Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
Created, managed and executed business plan and improvement plans. Housekeeping Supervisor
Holiday Inn Express and Suites - New York, NY
February 2008 to March 2012
Supervised daily operations, including employee performance preventive maintenance and safety. Surpassed sale goals by improving service delivery Assistant Front Desk Manager
Sheraton Hotels & Resorts - New York, NY
September 1992 to January 2007
Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
Prepared weekly employee schedules for team members so all shifts are coverage. Assisted manager with guest check-in and check-out and provided customer service. Education
Associate Of Science in Early Childhood Education
Bryant And Stratton - New York, NY
June 2005 to July 2008
Bachelor's degree in Business Management
Skills
• Audit Coordination
Accounts payable and receivable
Managing office operations
Payroll and Budgeting
Office Administration
• Night Audit
• Teaching
• Guest Services
• Early Childhood Education
• Cold Calling
• Customer Service
• Auditing
• Event Planning
• Hotel Experience
• Front Desk
• Hospitality Experience
• Human Resources
• Microsoft Outlook
• Financial Report Writing
• Classroom Management
• Childcare
• Quality assurance
• Project management
• SharePoint
• Process improvement
• Office Management
• Interviewing
• Hotel management
• Management
• Bookkeeping
• Merchandising
• Conflict Management
• Guest services
• Customer service
• Hotel experience
• Hospitality
• Sales
• Cash handling
• Property management
• Cold calling
• Microsoft Publisher
• Accounts receivable
• Leadership
• Bartending
• Payroll
• Interviewing
• Front desk
• Cash register
Awards
ETIPS
June 2022
Certifications and Licenses
TIPS Certified
June 2022 to June 2025
CPR Certification
Present
First Aid Certification
Present
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