Operations Manager Customer Service

Marc Ramirez

214-***-**** *******@*******.*** Bakersfield CA 93312

Skills Years of Experience

Operations/Warehouse Management 10

Logistics 12

Warehouse 25

Summary

● Experienced Warehouse Operations Manager with 10 years of success in implementing process improvements and cost-saving initiatives. I have a proven track record of increasing inventory accuracy, productivity, and safety. I am skilled in team management, inventory management, and logistics optimization, aiming to drive operational efficiency and profitability while enhancing morale.

Education

Certified in Business Administration Technology

ATI Career Institute

GED - Dallas

Technical Skills

● Warehouse Management, Quality Control, Inventory Management, Supply Chain Management, Safety Coordinating, Safety Communication, Microsoft Office, Excel, Word, WMS, SAP, Client Relations, Employee Relations/Coaching, Customer Service, Office Coordinating, Problem Solving, FIFO, Team Management, Conflict Resolution, KPI Analytics, Forklift Certified, Forklift Training, 26’ Box Truck driving experience, Automotive and General Maintenance experience, Strong Work Ethic, 25 total years of warehouse experience

Professional Experience

Red River Warehouse

November 2012 - February 2024

Warehouse Operations Manager/ Logistics Coordinator

● Cultivated strong client relationships to drive operational success, managed supply chain, inventory, logistics coordination, safety procedures, vendor contract negotiations, employee scheduling, quality control, shipping and receiving departments, employee relations, and customer service

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● Efficiently received and processed inbound materials, ensuring all items were accurately logged and stored to support seamless operations and maintain inventory accuracy

● Organized and stocked materials and finished products in a systematic manner contributing to a clean and efficient workspace that enhanced team productivity

● Actively picked and prepared components for production, making sure that every order met quality standards and was delivered on time to keep production flowing smoothly

● Conducted regular inventory checks and reconciliations, identifying discrepancies and collaborating with team members to resolve issues, ultimately ensuring reliable stock levels

● Prepared component kits for production runs, paying close attention to detail to guarantee every necessary part was included, which helped streamline the assembly process

● Communicated effectively with suppliers and internal teams, fostering strong relationships that facilitated timely deliveries and resolved logistical challenges

● Maintained a safe and organized work environment, adhering to all safety protocols and encouraging colleagues to do the same, which contributed to overall team morale and safety

● Opened and managed a 190,000 sq. ft. warehouse in Shafter California for our client who is a major Industry leader in building material

● Managed a large-scale warehouse with oversight of $75 million in materials

● Utilized multiple WMS systems for clients and our corporate office simultaneously

● Negotiated contracts with vendors and oversaw maintenance of equipment

● Built a strong team that functioned well within the budgetary requirements Liaison for our company with city officials and regulatory entities

● Navigated and led the team through challenges in operating procedures

● Led team through the close of the West Coast operations without loss of morale and kept client satisfaction high Managed up to 17 employees Decreased company turnover rate through effective team management and morale-building initiatives

● Managed up to 17 employees

● Decreased company turnover rate through effective team management and morale-building initiatives

CVS Pharmacy

February 2010 - November 2012

Shift Manager - Dallas TX

● Opened and closed the store

● Empowered and developed team members to exceed performance expectations

● Ordered low-inventory items

● Conducted cash counts for drawers and end-of-day

● Delivered deposits to the bank Provided customer service Page 2

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