Service Representative Customer
Resume:
Shivangi Pandya
Regina, SK, S4W 0H2
***************@*****.***
OBJECTIVE
To join an organization that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned. EMPLOYMENT EXPERIENCE
Insolvency Clerk Cameron-Okolita Inc (Oct 2020 – May 2024) Regina, Saskatchewan
• Assist debtors, both in person and by telephone, regarding their queries in connection to their Bankruptcy Administration and/or Proposal Administration.
• Drafting documents, follow up letter, disallowance letters and various correspondence for Bankruptcy and Consumer Proposal Administration.
• Entering client's data into the Insolvency Process Software and preparing formal documentation for trustees to sign.
• Review and Post proof of claims and drafting a formal rejection letter if creditors has not provided supporting documents.
• Assist the Financial Recovery Services department by phone or email regarding proof of claim and send the Notice of Bankruptcy and Proposal to the Creditors and e-file relating documents with the Office of the Superintendent of Bankruptcy Canada.
Customer Service Representative Hinduja Global Solution (March 2020 - Sept 2020) Regina, Saskatchewan
• Respond to customer queries on billing, price plan changes, internet data usage and overage, hardware/phone upgrades and credit check for new activation.
• Cope with possible stressful and challenging situations with customers by practicing self-control always.
• Troubleshoot basic technical issues like phone hardware, network, voicemail, data, voice, text messaging, internet or access to the Fido.ca website.
• Educate the customers of their service inclusions especially those services they may not be aware of like the Data Bytes, Fido Xtra, Roam Features, etc. Sales Associate Hudson’s Bay (May 2019 – Feb 2020) Regina, Saskatchewan
• Consistently greet customers and educate them on current promotions.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Efficiently and accurately process sales transactions using the POS register system and adheres to checkout standards.
• Comply with inventory control procedures and returns of merchandise.
• Recommend, select, and help locate or obtain merchandise based on customer needs. PERSONAL HIGHLIGHTS
• Proficient in building exceptional customer experiences through engagement, positive attitude and great service
• Critical thinking with a problem solving and autonomous mindset
• Excellent computer skills including Microsoft office and other computer languages such as c++, php
• Detail-oriented with strong technical skills
• Team oriented with dynamic leadership
• Excellent quantitative skills and organizational planning QUALIFICATIONS
● Gujarat Technological University Gujarat, India (Bachelor of Computer Science Engineering) 2013 - 2018
● Smt. I.N.Tekrawala High School Surat, India (High School Diploma) 2011 - 2012 INTERESTS AND HOBBIES
● Reading inspirational books.
● To do social service.
● Like to do Yoga and pranayama.
REFERENCES
● References will be provided upon request.
Contact this candidate