Part-Time Customer Service
Resume:
JESUS GONZALEZ
S U MMARY
My name is Jesus Gonzalez. I am a mechanic by trade looking to try maybe
something different. I've worked at warehouses before I've worked in the food, industry and grocery chain shops as a manager and mechanic and on my part-time business as a mobile mechanic, I am looking to enroll in college soon and try something different. I work good with others communicate and listen and follow instructions and rules as well good with customers, and listening to their needs, can read and write Spanish and English with my hands
E X P E R I E N C E
Laborer
Jr fencing and construction Dallas, TX July 2024 - Current Remove old fence take measurements fabrication of new fence and install Manager
On site mobile brakes Dallas, TX January 2022 - Current Head Mechanic
Kwik Kar Oil And Lube Dallas, TX November 2018 - December 2019 Mixed, poured, and spread concrete, asphalt gravel, and other materials. Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Responsible for diagnosing, repairing, and maintaining all types of automotive equipment and machinery.
Supervised and trained other mechanics in the shop on proper repair techniques. Developed preventive maintenance schedules to ensure optimal performance of vehicles and machines.
Created estimates for customers regarding cost of labor and parts required for repairs or services requested.
Ordered parts needed for repairs as necessary from suppliers. Diagnosed electrical problems with various diagnostic tools including scan tools, multimeters.
Scheduled appointments for customers requesting service or repairs in a timely manner.
Provided excellent customer service by answering any questions customers may have about their vehicles or repairs.
Utilized advanced computer software programs to generate reports detailing repair history of each vehicle serviced in the shop. Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
S K I L L S
Resource Management
Supply Management
Safe Vehicle Operation
Wearhouse quality control
Auto repair management
Customer Services
Constitution
C O N T A C T
******************@*****.***
Dallas, TX, 75216
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E D U C A T I O N A N D
T R A I N I N G
GED
Vines High School, Plano, Texas
September 2001
Mechanic
10 Minute Oil Change Plano, Texas September 2017 - May 2019 Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Used computer maintenance program to produce repair orders and charge out parts.
Completed maintenance and repair work on components and equipment. Resolved customer concerns and team member issues through email communication.
Performed maintenance inspections, tune-ups, oil changes and other key services. Conducted test drives before and after repair services. Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Repaired, replaced and adjusted brakes.
Removed old oil, replaced filters, and added correct amounts of fluids. Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Estimated costs of vehicle repair.
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