Service Representative Customer

Skills

Bilingual (Expert)

Customer Retention

Team Collaboration

Process Improvement

Conflict Resolution

Empathy

Performance Metrics

CRM Software

Customer Feedback

Tenant Management

Issue Resolution

Marketing Strategies

Community Engagement

Zoom

Bilingual

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Closing sales

Fast learner

Positive attitude

Team player

Strong Work Ethic

65 wpm

Time management

Professional summary

Customer service representative with 4 years of experience in enhancing customer satisfaction and retention through effective conflict resolution and empathy. Proficient in process improvement and performance metrics, consistently surpassing expectations while managing high call volumes. Bilingual and skilled in team collaboration, driving service quality improvements and fostering a supportive work environment. Anais Cabrera

Customer Service Representative

419 Stratford St, Houston, United States, 77006 / 832-***-**** / *******@*****.*** Employment history

Customer Service Representative, American Logistics AUG 2019,REMOTE, TX

Leasing Agent, Greystar

2023 - JUL 2023,HOUSTON

Efficiently resolved customer inquiries, enhancing satisfaction and retention. Managed high call volumes, improving response time and service quality. Collaborated with team to streamline processes, achieving measurable improvements. Utilized CRM software for accurate customer data management. Maintained high satisfaction rates through prompt issue resolution. Analyzed customer feedback to identify recurring issues, proposing data-driven solutions that led to notable improvements in service quality. Consistently exceeded performance metrics, achieving top-tier resolution rates and contributing to substantial reduction in customer wait times. Streamlined customer inquiry process, significantly reducing response times and enhancing overall service quality for American Logistics' clientele. Developed and implemented new approach for complex customer issues, leading to faster resolutions and improved satisfaction scores. Provided empathetic support to diverse clientele, effectively addressing concerns and fostering positive relationships to boost customer loyalty. Conducted personalized tours, raising occupancy and enhancing community engagement.

Streamlined leasing, cutting move-in time, boosting revenue with efficient tenant placement.

Built strong maintenance ties, ensuring quick issue resolution and high tenant retention.

Managed leases meticulously, ensuring compliance and reducing legal risks. Implemented marketing strategies, increasing property inquiries and tenant tours. Education

Bachelors Business Management, University of Houston JUL 2019,HOUSTON, TX

Languages

Spanish (Native)

English (Native)

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