Quality Assurance Business Process

Madhavi Ramadoss Email:**************@*****.***

Velachery, Chennai Phone:814-***-****

Professional Summary

Dedicated Quality Assurance Tester with 5.5+ years of experience in the Banking and Telecom domains. Proficient in diverse testing methodologies, including functional, integration, regression, and web-based testing. Proven ability to manage and execute test cases, identify and report defects, and collaborate effectively with cross-functional teams. Passionate about delivering high-quality software solutions and ensuring optimal user experience.

Technical Skills

Testing Methodologies: Black-Box Testing, Manual Testing, Functional Testing, Web-Based Testing, Integration Testing, Regression Testing.

Tools: HP ALM, JIRA, MS Office Suite.

Programming Languages: Java, Selenium.

Professional Experience

Tata Consultancy Services Ltd.

Client-Telstra

Business Process Associate

Chennai,Tamilnadu

Jan 2022 - June 2023

Monitored QA activities and conducted root cause analysis for defects in the TELSTRA (Australian Telecom) project.

Coordinated end-to-end testing, collaborating effectively with business analysts and developers.

Executed functionality, usability, and performance testing.

Client-Citibank

Business Process Associate

Chennai,Tamilnadu

Aug 2020 - Aug 2021

Developed QA strategies for CITI BANK development projects.

Led Test Case Management and Quality Assurance initiatives, optimizing tool utilization for testing.

Client-Citibank

Business Process Associate

Chennai,Tamilnadu

Mar 2018 - Aug 2020

Executed cleanups from production data analysis.

Monitored various system processes as assigned.

Ensured complete and accurate issue tracking and reporting.

Escalated production timelines to meet client requests.

Identified production issues impacting code modules.

Involving in solving the critical abends within the SLA

Involving in JCL override, Parm or proc override as per the request.

Worked along with the L1/L2 Application team during the major releases and production implementation.

Follows up with the Business team and product team for the Incidents/Defects raised during the cutover for closure.

Academic Qualification

Bachelor of Computer Application (BCA:2013-2016) -75%.

Sri Muthukumaran Arts and Science College,Chennai

Higher Secondary Education(HSC:2012-2013)-88%

Government Higher Secondary School,Chennai.

Senior School Leaving Certificate (SSLC:2010-2011)-88%,

Government Higher Secondary School,Chennai.

Personal Information:

Father’s Name : Ramadoss S

DOB :02/02/1996

Gender :Female

Marital Status : Married

Nationality :Indian

Language known :English,Tamil

I hereby declare that the above-mentioned details are true, and I promise that I will render my duties and responsibilities to your satisfaction.

(MADHAVI R)

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