Continuous Improvement Customer Service
Resume:
LAURIE MURRAY
TRAINING SUPERVISOR
******************@*****.***
OBJECTIVE
Dynamic and results-driven Corporate Warehouse Trainer with 9 years of experience excelling in designing and implementing engaging training programs within the logistics industry. Proficient in instructional design, team facilitation, and fostering collaborative learning environments. Committed to empowering warehouse teams to achieve peak performance through comprehensive training and ongoing support. Seeking a challenging opportunity to leverage expertise in facilitating impactful learning experiences and driving continuous improvement for a forward-thinking organization dedicated to employee development and operational excellence.
SKILLS & ABILITIES
Data Entry
Customer Service
Regulatory Compliance
Manhattan AS400 WM
Strategic Planning
Facilitation
Performance Metric Analysis
Continuous Improvement
Leadership Development
EXPERIENCE
2022-2024 Training Supervisor, DHL Supply Chain
Union City, GA
As a Training Supervisor, led a team of 5 direct reports, offering guidance, support, and cultivating a collaborative work atmosphere to enhance performance and employee development. A pioneering productivity strategy was implemented to monitor weekly Units Per Hour (UPH) for associates, resulting in a 15% increase in weekly UPH and significant operational efficiency improvements. Successful facilitation of new hire orientation sessions for 150 associates within a 2-month timeframe during peak season ensured a seamless onboarding process and alignment with organizational standards. Additionally, a comprehensive file and monitoring system was designed and implemented to track and analyze associates' UPH performance, enhancing visibility and decision-making capabilities for management.
2015-2022 Hiring Trainer, LogistiCare Solutions Inc
Atlanta, Ga.
As a Hiring Supervisor, lead facility tours and providing comprehensive onboarding and training for new hires, both in-person and online, ensuring a smooth transition into their roles and adherence to company standards. Accurate records of new hire information were maintained, and assistance was provided to the customer service team during periods of high call volume, demonstrating adaptability and commitment to team success. Mentorship and coaching were provided to experienced team members on new tasks, contributing to their professional growth and subsequent promotions to lead and dispatcher roles. Additionally, training materials were created for new hires, and regular sharing of reports tracked progress and identified areas for development, fostering a culture of continuous improvement and excellence.
2013-2015 Operations Support Clerk, KASS SHULER
TAMPA, FL
As a operations support clerk, provided vital support to the foreclosure and litigation departments. This included meticulously pricing, assembling, and reviewing legal documents to ensure formatting accuracy and identifying processing errors. Basic scanning and copying of high-priority legal documents were conducted, maintaining the integrity of critical information, and supporting efficient workflow. Management of the reception of various original documents and checks ensured organizational standards were met and operational efficiency was maintained. Collaboration with diverse teams across the organization streamlined processes and addressed errors effectively, both through email correspondence and in-person communication.
EDUCATION
April 1985 Associate’s Degree in Medical Assistance
Tampa College – Tampa, FL
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