Customer Service Sales Associate

MORENA THURSTON

**************@*****.*** 727-***-**** Largo, FL 33770

Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.

Food inspection

Server monitoring

Guest Relations

Team Leadership

Closing Techniques

Deal negotiation

Sales Presentations

Customer Engagement

Lead Server Mad Beach Cantina - FL 06/2022 - Current Verified accuracy of bills before presenting them to customers. Processed guest checks using POS system accurately. Controlled costs by minimizing waste and maximizing table turns. Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures. Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques. Managed staff of 6 servers, delegating tasks and ensuring timely completion. Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards. Ensured all food orders were accurate and delivered promptly to customers tables. Assistant Manager Belleair Coffee Company - Bellaire, FL 01/2019 - 08/2021 Supervised daily operations including scheduling shifts, assigning duties. Maintained up-to-date knowledge of company products and services. Established processes for monitoring customer satisfaction levels. Communicated regularly with customers to gain insights into their needs. Sales Agent B12 Store - St. Petersburg, FL 12/2017 - 03/2018 Informed customers about current promotions and discounts. Completed daily reports on sales performance metrics such as units sold per hour, day, week, month. Processed special orders for out-of-stock items when necessary. Maintained cleanliness of the sales floor area at all times. Greeted customers and provided assistance with product selection. Provided excellent customer service to clients in person and over the phone. Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Summary

Skills

Experience

Owner Lease Land Homes - New Port Richey, FL 01/2010 - 07/2015 Ensured compliance with local, state, and federal regulations. Reviewed legal documents related to business operations. Maintained relationships with existing clients by providing superior customer service. Identified new opportunities for growth, expansion, and diversification. Managed daily operations of business, including hiring and training staff. Created marketing campaigns to attract new customers. Implemented quality assurance processes to ensure product excellence. Oversaw budgeting and financial management.

Sales Associate American Power And Gas Careers - Clearwater, FL 12/2014 - 03/2015 Answered incoming calls from potential customers, provided product information and answered questions. Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.

Generated leads through cold calling techniques.

Adhered to all company policies, procedures and regulations regarding telephone etiquette. Recorded customer contact information accurately in the database system for future reference. Largo High School Largo, FL 05/2008

High School Diploma

Education and Training

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