Data Entry Quality Control
Resume:
DEADRA LEE
********@*****.*** · Deadra Lee ·
Administrative office professional with over 15 years of mortgage experience.
Well respected for the ability to take initiative, multitask and manage projects while meeting daily SLA and managing staff.
EXPERIENCE
JAN 2013 – CURRENT
Workflow Coordinator, BNYMellon/Iron Mountain Feb 2020- Jun 2020-Current
Considered an expert operator and a leader of the team; acting as a point of contact to troubleshoot production and process complications.
Worked directly with upper-level management with responsibility to track and report critical production limitations, ensuring tool and process deadlines were met.
Receive, sort, and log new collateral packages
Assign tasks through database program
Create collateral tracking system for inventory within Excel
Research missing collateral for processing
Designated to train all new team hires and inculcate daily output expectations to focus on achieving and surpassing company goals and customer satisfaction.
Client Liaison, BNYMellon Jan 2017-Feb 2020
Successfully Manage a large client base for our emerging growth segment.
Partner, collaborate, and assist the lead with strategic meetings with key decision makers to align services and develop strategic HR solutions through an understanding of the company business plans, goals and human capital initiatives.
Respond to clients via email or phone on exceptions after initial review
Researched exceptions
Advised client of resolution
Tracked and logged all exceptions
Run exception report to ensure cleared within 30 days
Returned exceptions not cleared after 60 days
Reviewer, BNYMellon Jan 2013-Dec 2016
Diligently and efficiently processed initial and final collateral reviews in a timely and accurate manner
Verified mortgage loan documents
Performed review of collateral and documents to ensure documents met agency guidelines
Updated database system accordingly and file collateral document
Loan Modifier, April 2012-Janurary2013
Loan process to VA/FHA, GSE and SFO loans for 60 clients
Prepared closing documents meeting 24-hour deadline
Consistently met production and quality goals determined by management
Implemented quality control of loan documentation with accuracy rate of 99.95%
Quality Control Clerk III, CoreLogic September 2008- March 2011
Received and sorted invoiced bills for 12 states
Received and distributed 300-500 pieces of mail daily
Processed, prepared, and tracked 30 bulk agencies daily to be keyed in by vendor
Performed data entry of information from source documents to a computer database
Provided quality assurance to incoming and outgoing bills and documents
Senior Tax Associate, CoreLogic December 1999- September 2008
Developed spread sheets for customers with special batching
Coordinated search of property taxes between tax payment status department and CoreLogic field offices
Reported 2,000,000 property tax liens from several states
Logged, maintained, and charted the flow of tax payment status and delinquency information
Prevention and home ownership retention
EDUCATION
MAY 1985
DIPLOMA, A MACEO SMITH HIGH
FEB 1993
CERTIFICATE OF COMPLETION, ATI CAREER TRAINING
SKILLS
Mortgage Servicing
Tax Handling Experience
Escrow
Custodial background
ACH
Data entry: Microsoft Outlook, Excel, and Word
Expert with time management
Master of multitasking
Work independently
Good team player
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