Business Analyst Systems

NARGES afzali

Cell Phone: 571-***-**** E-mail: **************@*****.***

Highly analytical and results-oriented Business Analyst with over 7 years’ experience in supporting the development of business systems and the rollout of strategic initiatives. Possesses excellent requirements gathering, processes modelling, stakeholder management abilities demonstrated within Waterfall and Agile project environments. An excellent team leader and communicator with the ability to develop long-lasting relationships. Looking forward to joining an organization where I can further harness my skills and experiences to achieve even greater results.

Summary of Expertise

Requirements Gathering, business modeling and planning.

Expertise in creating epics, writing user stories and use cases.

Expertise in working with product owners in prioritizing backlogs.

Expertise in turning business/functional requirements into system and or nonfunctional requirements.

Expertise in documenting “As is to Be” processes/documents.

Expertise in gathering, analyzing, and documenting requirements/project artifacts through interviews and workshops.

Expertise in creating Business Process Models and UML diagrams.

Requirements & Issue tracking tools

Rally, JIRA, Confluence

Document Management

MS SharePoint, Confluence

Process Flow Tools

VISIO

PROFESSIONAL EXPERIENCE:

QBE Insurance, VA Mar 18- Mar 19

Business Analyst

The project was to implement a digital pricing platform that would make the insurance issuance process easy for the underwriters.

Gathered and develop business and technical requirements documentation for implementing a Digital pricing platform for the underwriting·

Documented the business process of the legacy system·

Collaborated with cross-functional team including developers and software architects.

Lead elicitation sessions related to extracting and organizing relevant data and information·

Document customization requirements, business rules, and data migration requirements for the Implementation of digital pricing platform.

Validated data to assure every detail was populated correctly from the legacy system to the newly developed front-end.

I interacted with the designers and developers to ensure functional implementation of business requirements·

Employed UML methodology in creating Use Case diagrams, Swimlane diagrams, business/process flow diagrams, and Activity/State diagrams to assist development team in understanding the requirements.

Involved in daily scrum meetings and implemented agile methodology.

Created User Story tickets and collaborated with the team on work efforts using the JIRA board.

Exostar, Herndon VA Mar 19- Mar 20

Business Analyst

Managed an Identity and Access Management Platform for A&D suppliers (MAG- Managed Access Gateway). The solution on-boarded A&D suppliers and buyers into the platform and issued credentials such as SMS OTP, HW OTP and HW Cert.

Gathered & Analyzed requirements for the MAG (Managed Access Gateway) application.

I wrote user stories for application enhancements.

Facilitated communication between internal and external stakeholders.

Analyzed requirement documents for consistency and accuracy for various project deliverables.

Analyzed stakeholder feedback for conducting GAP Analysis of documents.

Performed UAT testing for various system functionalities.

Identified and documented areas of potential business risks and communicated those to the management and client.

CME Portal, Clinical Care Options, Reston VA April 20- Mar22 19

Business Analyst

Worked on the company’s educational software which covered various educational topics such as HIV, Infectious diseases and Oncology. Worked on knowledge base taxonomy & Ontology for content inventory. I gathered requirements to add various features and content to the application so that users could access content (CMS) based on their subscriptions.

Gathered requirements using various techniques such as interviewing stakeholders and brainstorming sessions.

Identified business rules and processes and documented system use cases.

Documented user interface requirements.

Produced system requirements, and technical specifications for web-based learning management applications.

Produced use case scenarios and process flows.

Facilitated user group meetings for gathering requirements to develop system requirements.

Created user stories and acceptance criteria in JIRA.

Performed manual testing during sprints.

Participate in scrum sprint planning and review with members of development and testing teams

Translated system requirements into wireframes as part of the requirements documentation.

ACSS, Verizon Wireless, Warren NJ April 22 - present

Business Analyst

At Verizon as a business analyst, I worked on the ACSS application to make enhancements within the application so that it would be ready to support the mHealth project. Mobile Health was to provide Verizon customers with the ability to make virtual doctor visits utilizing the Verizon network and Applications. Implemented various enhancements to the ACCS application to be able to consume data for Mobile Health users. The enhancements included:

Adding an MHealth icon in ACSS to identify users who were enrolled in Mobile Health Solutions

Displaying Device ID details associated with mHealth members.

Displaying the Balance Due Summary in the Financial Tab of ACSS for MHealth accounts.

After-Call Survey is a tool that allows Verizon wireless customers to receive an automatic call after they have spoken to a Verizon rep to provide feedback on the Verizon representative.

Worked with product owner to create, manage epics and user stories.

Conducted grooming sessions for user story development and documentation.

Attended estimation sessions for user story point assignments.

Communicated and collaborated with external and internal customers to analyze functional requirements.

Used Confluence & JIRA for creating, tracking, managing user stories and product backlogs.

education

Bachelor Of Business Administration, Overseas

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