Customer Service Scheduling Coordinator

Heather Park

Skills

Work History

Scheduling Coordinator/Billing Coordinator

Walter H. Smith DMD, Tuscaloosa, AL June 2020 - Current Front Receptionist

Pickens County Primary Care, Reform, AL October 2019 - June 2020 Gordo, AL 35466 205-***-****

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Customer Service - 10+ years

Cash Handling - 8 years

Multiple Phones - 8 years

Worked with manager and supervisor to plan and coordinate production schedules. Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage. Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors. Generated reports and tracked data to monitor operational priorities and scheduling. Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Verifying Dental Insurance and Benefits

Answer multiple phones, schedule patient appointments, verify insurance, collect payment, post payments. Etc

Answered multi-line phone system and enthusiastically greeted callers. Maintained clean reception area to promote positive, professional environment for clients. Directed incoming calls to internal personnel and departments, routing to best-qualified department. Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.

Minimized errors in medical paperwork by checking terminology and complying with insurance policies.

Collected room deposits, fees, and payments.

Resolved customer issues quickly and notified supervisor immediately when problems escalated. Teller/Commercial Loan Asst

First US Bank, Tuscaloosa, AL January 2018 - October 2019 Waitress/Asst Manager

Cattle on a Flame, Gordo, AL October 2014 - April 2019 Teller

FNB, Carrollton, AL January 2016 - April 2018

Scheduled, coordinated and confirmed appointments and meetings. Teller, posting payments, cash handling, cashing checks, post checks, counting the vault down, reviewing documents, scheduling meetings, meeting with clients to close on loan details, etc Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Processed customer transactions promptly, minimizing wait times. Provided customer records, account statements and copies of checks. Answered telephone inquiries on checking and savings accounts, loans, and lines of credit. Removed mutilated currency from circulation.

Assisted customers with compromised debit cards and issued new credentials. Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Turned in excess cash to maintain drawer security. Placed orders for customer checks and verified starting numbers. Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Disbursed cash and checks accurately while maintaining security of cash drawers. Waitress, trainer, payroll, food orders, food prep, cleaning, taking orders, checking out customers, taking payment, payouts etc

Monitored food preparation, production, and plating for quality control. Addressed customer complaints with professional demeanor and used communication and problem- solving skills to resolve issues.

Scheduled and rotated staff for adequate coverage and fair distribution of workload. Trained new hires in food handling and safety protocols to boost knowledge and performance. Monitored food inventory and supplies to prevent waste. Controlled food costs and managed inventory.

Set and oversaw weekly and special event menu plans. Directed food preparation and cooking activities to meet health and safety standards. Teller, cash counting, posting payments, counting drawer and vault down daily, multi-phone system Answered inquiries regarding checking and savings accounts and other related products. Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Replenished ATM funds in empty canisters prior to validation process. Received car loan, home loan, and other payments and posted to accounts. Recognized and prevented fraudulent activities and suspicious transactions. Education

May 2009

Bevill State Community College

Medical Records Certification

Phlebotomy Certification

24 credits

Pre-Nursing classes

Business Classes

All pre basics

May 2003

South Lamar Highschool, Millport, AL

Cross-sold credit cards, loans and other bank products. Counted, verified and handled bank deposits and armored car transactions. Received loan and utility payments, sending funds to correct destinations. Maintained friendly and professional customer interactions. Honor Roll 1999-2003

Honoree of National Honors Society

Extracurricular Activities: Majorette 4 years, Basketball, Softball, Band National Honors Society Member

FHA, FBLA Member

Elected Captain of Majorette

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