Customer Service Management Experience

**************.**@*****.*** 352-***-**** Tampa, FL

PROFESSIONAL SUMMARY

Talented Concessions stand/Retail manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Industrious and enthusiastic management professional offering 5+ years of concessions/retail experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Forward-thinking Manager with 5 years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Talented Team Trainer highly effective at building team cohesion by assisting members to provide high-quality service and understand all roles. Offering 5 years of concessions/retail management experience and adaptable, friendly approach.

Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 5 years of experience driving team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Proactive and meticulous shoe coordinator with over 5 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Results-driven, goal-oriented and looking to leverage effective background into retail management role.

Enthusiastic leader with 5 years of experience planning, leading and improving concessions/retail functions. Strategic in developing policies, managing 6 activities and [Action]. Focused on motivating staff and working with diverse personality types by communicating and performance to drive improvements.

Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with SKILLS

EDUCATION

● Inventory management

● Sales techniques

Interpersonal and written

communication

●

● Sales techniques

● Sales strategies

● Upselling strategies

● Food station setup

● Venue selection

● Restocking

● Maintenance scheduling

● Extremely organized

● Merchandising expertise

● Product promotions

● Sale expertise

● Loss prevention

● Product and service sales

● Store opening and closing

● Cash handling

● Cash register operation

● Organization

● Customer service

● Active listening skills

Retail merchandising

specialist

●

● Accurate money handling

● Strong work ethic

● Superior organization ability

● Natural leader

● Stocking

● Credit card transactions

● Sales experience

● Consistently meets sales goals

● Shipment processing

● Detail-oriented

● People-oriented

● Customer-oriented

● Goal-oriented

● Friendly demeanor

● Motivated team player

● Merchandising

Outstanding interpersonal

skills

●

Angela Jackson

constructive feedback.

Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

Ready to offer exceptional leadership and planning abilities to take on new role in customer service setting. Demonstrated expertise in cultivating and managing exceptional teams capable of meeting and exceeding demanding targets. Well-versed in retail standards and market trends.

Customer-focused professional with successful 5-year career in retail sector. Dynamic leader seeking opportunity to use retail and customer service skills in busy environment.

Proactive able to produce high-quality customer service work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.

WORK HISTORY

Tampa Bay lightning Arena. Tampa, FL

Manager 10/2018 - Current

Dots. Tampa, FL

Shoe Coordinator 03/2014 - Current

Tampa Bay Tech High School

Tampa, FL

High School Diploma : Child

Care

● Led team of 8 direct reports managing over 8 employees Facilitated change management activities for department and staff of 8 individuals

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Maximized performance by monitoring8 daily activities and mentoring team of 8 associates

●

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