Security Guard Financial Aid
Resume:
Raul Anton Munoz *** New York Ave. Apt **
El Paso, TX 79902
***********@*****.***
Technical Certifications and Professional Licenses
Information Technology Infrastructure Library (ITIL) v.3 Foundations 2013
Project Management Professional (PMI-PMP)® 2024
Security Guard Level 2 Certification in the State of Texas 2024
Armed Security Guard Level 3 (Commissioned Officer) Certification in the State of Texas 2024
Security Guard Level 1 Certification in the State of New Mexico 2024
Previous Work Experience:
Financial Aid Specialist, at El Paso Community College, April 2024 to present:
Reviewing financial aid applications and accompanying documentation for accuracy and completeness; correcting inaccuracies and entering new or revised data into the computer system.
Maintain organized files and review reports to ensure completion; verify compliance with federal rules and regulations by checking information from federal databases, such as NSLDS, INS, and Selective Service.
Interviewing students to determine financial aid needs, aiding with application completion, and making recommendations based on individual circumstances.
Processing Special Circumstances and Dependency Overrides for eligible students requiring special consideration.
Advising students on resolving issues that could affect their financial aid eligibility, particularly regarding academic progress, and providing support during the registration process related to financial aid and special programs.
Security Guard Level 2, at Allied Universal Security Services, September 2023 to April 2024:
Securing and patrolling various sites and locations within the Allied Universal service portfolio, working different shifts on an hourly basis.
Conducting daily inventory checks of vehicles, truck containers, and construction vehicles within approved site boundaries.
Enforcing access control for employees and approved vendors, ensuring compliance with policies, procedures, and federal regulations in the Free Trade Zones throughout El Paso, Texas.
Utilizing entrance and security management software, Proxy Link, to sign-in and record access for employees, sub-contractors, and visitors at my assigned location's entrance.
Maintaining and regularly updating a daily report, detailing any observations or incidents during patrolling or security entrance activities at my assigned sites, as instructed by my account managers.
Ensuring the security of posts and facilitating access for various cargo vehicles, recording their information using the required forms and documents.
Participating in necessary trainings mandated by the Department of Public Safety (DPS) and our company to stay informed about the policies and regulations governing the approved vendors' sites within the Allied Universal service portfolio in El Paso, Texas.
Operations Manager at New Mexico State University (NMSU), October 2022 to August 2023:
For this role, I played a vital part in overseeing the operational aspects of the Doña Ana County Head-Start Program, from managing personnel to maintaining financial integrity and compliance. These responsibilities were critical to the program's success and its mission to provide valuable services to the community. These responsibilities included:
Operational Oversight:
oLed operational oversight of various departments, including Accounts Payable, Construction, Maintenance, and Human Resources, to guarantee their effective functioning and alignment with program objectives.
Recruitment and Onboarding:
oManaged end-to-end recruitment processes for the Doña Ana Head-Start Program, which included posting job openings, conducting interviews, and processing new hires' paperwork, including I-9 forms.
oDrafted offer letters for potential hires, ensuring professional and accurate communication of employment terms.
Operational Configuration:
oDesigned and executed an operational configuration framework that streamlined all DACHS activities, ensuring optimal efficiency and consistency in program operations.
Policy and Procedure Development:
oFormulated comprehensive policies and procedures for the various functions of the program, ensuring compliance with regulations and best practices.
Administrative and Fiscal Oversight:
oMaintained meticulous administrative and fiscal documentation to prepare for potential federal audits, ensuring the program's accountability and transparency.
oDeveloped and implemented fiscal reporting systems to prevent fund de-obligation, providing guidance on the appropriate allocation of funds for payroll, vendor payments, and procurement of external services.
Data Architect--Chief Analyst at Texas Tech University Health Sciences Center (TTUHSC), Office of Clinical Informatics (OCI), May 2020 to May 2022:
General Duties:
Chief Analyst-Administrator of the Cerner HealtheIntent Enterprise Data Warehouse (EDW) implementation at TTUHSC El Paso.
oThe Cerner-EDW framework is an agnostic enterprise data warehouse with the capability of interfacing a wide array of data sources related to clinical and revenue-cycle-management workflows into a singularly integrated reporting platform. The Cerner-EDW implementation at TTUHSC El Paso serves to facilitate data-driven decision-making at all levels of its leadership, to closely monitor and gauge ‘quality-of-care’ and ‘value-based’ related metrics for all insurance contracts within the TTUHSC payer-mix, and to assess areas of improvement of the in-patient and out-patient clinical service delivery workflows at TTUHSC.
Chief Data Architect in charge of charting and interfacing various data integration projects into the Cerner-EDW Framework at TTUHSC El Paso.
The full description of my duties, projects and milestones are detailed below:
Operations of the Cerner-EDW Framework:
oIn charge of assembling, parsing, and uploading the requisite data sets into the Cerner-EDW Framework in the manner that most optimally reflects the clinical and revenue cycle management workflows at TTUHSC,
oAssembling and delivering clinical informatics reports gauging value-based care related metrics to private insurance payers,
oAssembling and delivering ad-hoc clinical informatics reports to multiple government insurance agencies to justify expenditures and financial obligations as outlined by their respective contract deliverables.
oIn charge of developing and conducting validation methodologies via the Cerner-EDW Reporting platform to gauge the quality and accuracy of the data sets uploaded into the Cerner-EDW Framework,
oIncreasing the degree of confidence in EDW clinical reports and dashboards, created via Cerner-EDW Reporting platform, by reconciling their respective output with that of their original data source,
Security and Access Management:
oKeeping track of EDW user-access requests,
oCreating, as well as terminating, EDW user accounts,
oIn charge of developing and implementing Security Management and Electronic Health Records data governance procedures and documentation, in accordance with the Federal HIPAA regulations and the internal policies of the Compliance Department at TTUHSC,
oCreating and drafting standard operating procedures in various formats of all the relevant functions and capabilities related to the Cerner-EDW Framework,
oCreating and maintaining an Access Management Matrix, as ordered by Federal HIPAA regulations and my department’s internal policies,
oPresenting monthly reports concerning the overall usage and frequency of access of the Cerner-EDW Framework to my departmental stakeholders.
Incident and Problem Management:
oConducting daily maintenance checks of the most essential functions of the Cerner-EDW Framework,
oSubmitting and monitoring service requests of any operational caveat uncovered during the daily operations of the Cerner-EDW Framework,
Working in conjunction with Cerner engineers to bring operational anomalies and caveats found within the Cerner-EDW Framework to a satisfactory resolution,
Presenting the progress and findings of active service requests to internal stakeholders,
The creation and implementation of the Cerner-EDW Framework--Process Perfect Plan Matrix to keep track of the progress of active service requests,
Training and Staff Development:
oDelivering instruction to TTUHSC medical providers on how to use the Dragon Medical One dictation software in both, a one-to-one basis and in a classroom setting,
oDeveloping and updating a proprietary syllabus for the Dragon Medical One product at TTUHSC,
oDeveloping and updating an instructional guide of Doxy.me, a virtual telemedicine platform,
Projects:
oClinical Workflow and Revenue Cycle Management-Data Integration Projects:
Enrollment Flat File Data Integration Project,
Scheduling Flat File Data Integration Project,
Business Payment Flat File Data Integration Project,
oGovernance Projects:
Developing the Cerner-EDW Framework Data Governance Policy for the TTUHSC El Paso campus,
oValue Based Contract related Projects:
HEDIS-Anthem Dashboard Project,
Milestones:
For the first time since the inception of the Cerner-Electronic Data Enterprise Warehouse project in 2015, my efforts made it possible to be able to design and implement fully automated reports and dashboards that reflect a highly cogent integration of clinical, registration, scheduling, and revenue-cycle-management data sources in an accurate, reliable, and meaningful fashion at TTUHSC El Paso.
Lead Revenue Cycle Management Analyst at Texas Tech University Health Sciences Center (TTUHSC), October 2015 to February 2020:
General Duties:
Coordinating, determining, and editing healthcare dashboards containing key performance indicators (KPI’s) used for gauging claim rejections, transaction claim edits, schedule influxes, financials, and provider RVU’s for the entirety of the Texas Tech University El Paso campus and part of the facilities within University Medical Hospital (UMC).
Conducting of quality performance capabilities following ITIL principles using tools such as SharePoint lists, libraries, and document repositories; all with the purpose of leveraging a higher effectiveness in utilization of the current Revenue Cycle management software in place, GE Centricity Business.
oThis includes the creation of process handling tools ranging from ‘user access’ request interfaces, change management tracking templates, help desk related functionalities, financial and general workflow healthcare reporting frameworks, and ‘Known Error library’ document repositories, among other best practice tools used within the spectrum of healthcare service delivery.
Fulfilling ad-hoc report requests using Structured Query Language (SQL) scripts, Excel array formulas and the general healthcare domain related knowledge in supporting the decision making of different inter-departmental stakeholders, administrators and extra-departmental entities such as SurveyVitals, GE healthcare, Conifer-Tenet and TTPA.
oWorking closely with the staff of Medical Practice Income Plan Accounting department in creating claim refund reports, net collection reports, RVU monthly figure statements, payment profiles and conducting financial trend analysis.
oConducting simple forecasts on important indicators such scheduled visits, arrived appointments, future payments, and charges at different frequencies (quarterly, monthly, weekly, daily, etc.…) using non-structural forecasting methodologies such as naive and ARIMA models.
oWorking closely with state institutions along with the in-house Compliance department in keeping my institution financial and service delivery practices in concert with any given government regulation related to healthcare.
Troubleshooting and assisting GE Centricity Business users with any issues preventing them from carrying out their daily duties.
Working closely GE Centricity Business engineers in monitoring, supporting, and troubleshooting all inter-operability interfaces between different Revenue Cycle and related electronic medical records programs using standard HL7 principles and programs such as Connectivity Manager, Qvera and Ensemble.
Collaborating in automating numerous reporting processes interfacing Private Health Information (PHI) records into HIPAA compliant FTP servers for various entities.
Collaborating with the in-house Centricity Business Training department in facilitating the development of relevant TTUHSC staff whenever a new scheduling or financial workflow was launched to operations.
Providing training sessions to key administrators of the TTUHSC El Paso Campus on medical, scheduling workflow and Revenue Cycle Management report writing software tools monthly.
Working closely with lead coder and her team of coders in developing and testing billing and coding related edits via the Transactional Editing System (TES) module in the GE Centricity Revenue Cycle Management product to prevent claims from having errors before these were sent to the payors and insurance companies, either by paper or by means of our in-house 835 Electronic Data Interchange Flat file parsing system,
oWorking closely with lead coder and her team of coders in developing ad-hoc reports and dashboards to monitor the claim rejections on a daily and weekly basis to create the relevant edits via the GE Centricity TES editing module, thus reducing the number of claim rejections, thereby decreasing our overall account receivables, and resulting write-offs.
Warehouse Employee at Madecentro; November 2014 to June 2015:
General Duties:
Fulfilling customer orders by preparing them for delivery.
Receiving new arrivals of merchandise items by checking their physical integrity and re-counting them to avoid any inventory discrepancies.
Handling materials, product stock and merchandise into appropriate locations inside the warehouse.
Operating a forklift for unloading heavy orders received from flatbeds and trailers boxes.
Managing inventory by means of product brands and an alphanumerical coding system.
Acquiring product and industry base knowledge.
Customer Sales Representative at Mini-BMW of El Paso; June 2014 to November 2014:
General Duties:
Attain product knowledge on all the most recent models of the BMW and Mini-Cooper car brands ranging from product performance to new technological and cosmetic amenities.
Satisfactorily complete sales training concerning customer service, customer support and customer follow-ups after purchase.
Obtain working knowledge on the financial formulas used to determine monthly car payments, estimation of interest rates and to assess the risk associated to each of the customers to guide them to procure their most optimal option in terms of affordability and to prevent any significant budget setbacks.
Keep constant communication with potential customers when new options transpired that could possibly meet their expectations and needs in the future.
Keep close contact with clients with whom I previously closed a purchase within order to capitalize on any potential buyers that they may refer to me.
Continuously update product knowledge for any recently released car models into the market.
Provide superb customer support and follow-up to returning and potential buyers.
Input contact information and car specifications of potential and returning customers into the client database.
Project Manager Associate at Hewlett Packard; July 2013 to March 2014:
General Duties:
Track and oversee the progress of diverse projects of contractors as assigned by Hewlett-Packard in accordance to their respective contract deliverables; all pursuant to the standards set forth by the Project Management Institute (PMI) methodology.
Provided support to various senior project managers across the globe in delivering products and services to contractors by means of the “Product Life Cycle” mappings.
Provide analytical feedback and data driven decision strategies with statistical and inferential analysis, surveys and queries, among other relevant internal tools and templates.
Proofread and rectified technical documentation as ordered by the projects in point.
Executive Manager/State Program Evaluator and Auditor at Workforce Solutions Upper Rio Grande Development Board, January 2011 to August 2012:
(Spearheaded the creation of a new unit titled Integrated Compliance and Evaluation Section (ICES) for Upper Rio Grande Workforce Solutions Development Board in July 2011 under which I became a State Program Evaluator and Auditor in addition to already being a Labor Market Analyst)
General Duties:
Coordinate and manage a sum workforce of four hundred plus (400+) staff employees.
Deliver holistic strategic management and operational oversight in accordance with 2012the directives and guidance of the CEO and state-program performance dashboards.
Coordinate the Integration of Statistical Process Controls and reliability engineering principles such the Failure Reporting and Corrective Action System (FRACAS) and the Eight Discipline Process to meet service delivery for government economic development programs in three main aspects, financial expenditures, state program performance and service metrics. These included high caliber workforce development contracts such as the Workforce Investment Act (WIA) for Youth, The Workforce Investment Act (WIA) for Adults, ARRA Child Care, Texas Back to Work, Reintegration of Ex-offenders (RIO), (TANF) Non-Custodial Parent Work Development, Trade Adjustment Assistance (TAA), the On-the-Job training National Emergency Grants (OJT-NEGs), among others.
Create Quality Improvement Teams (QIT’s) and conducted quality improvement meetings with the aforementioned to monitor and evaluate the quality of the services delivered by state programs administered by the Upper Rio Grande Workforce Solutions Development Board following the rigid Eight Disciplines Process.
Conduct follow-ups of concerns generated in the Quality improvement meetings to assure resolution to caveats and better identification of problem root causes.
Coordinate the creation of a Process Perfect Plan matrix to document and oversee all quality improvement meetings and to monitor the opening and closing of concerns or problems affecting our service delivery process.
Coordinate the creation of program-contract performance dashboards to keep constant monitoring of state-program service delivery improvements; these included statistical process controls and forecasting.
Coordinate trainings for pertinent staff as needed to increase their respective skills sets and the value-added of my unit and the entire organization’s service delivery capabilities.
Coordinate strategic management for revamping existing infrastructures at organizational and departmental scales.
Conduct additional quality assurance analysis purposive to the data integrity of the databases for processes put in place for delivery of services by the Texas Workforce Commission and the US Department of Labor such as ‘The Workforce Information System of Texas’ (TWIST) and the ‘Work in Texas’ (WIT) job seeker and employee database.
Milestones:
The efforts of the unit I led during my time at Workforce Solutions Upper Rio Grande helped us to:
Heighten the quality-of-service delivery of the Upper Rio Grande Workforce Development Board to be number one in the state of Texas out of the 28 competing workforce development boards at the time.
Rank our agency to become number eight in the nation out of all functionally related the workforce development agencies according to the survey findings of ‘The Benchmarking Project’, an agency dedicated towards gauging the quality-of-service delivery of entities and agencies monitoring federal workforce development contract and initiatives at state and national levels.
Labor Market Analyst/Economist at Workforce Solutions Upper Rio Grande Development Board, November 2010, to August 2012
General Duties:
Prepare detailed reports regarding the prevailing labor market conditions in the region.
Provide and manage proprietary economic indicator databases at national, state, and regional scales.
Provide accurate labor market information to jobseekers and employers.
Monitor regional economic indicators via ordinary least squares, traditional and linear transfer function, and ARIMA models.
Conduct regional and county scoped industrial diversification studies based on location economic base theory and rigid industry cluster analysis.
To garner and compile an extensive library of regional economic development literature.
Write and run SQL queries to retrieve data from various workforce development databases for purposes related to service delivery cross-sectional and time-series trend analysis.
Provide regional economic/econometric feasibility studies fulfilling the requirements of various federal government grants for a more successful probability of procurement of the same.
Write, proofread, and rectify a significant amount of proposal segments that were to be included in federal, state and local government level grants, contracts and independently funded economic development initiatives.
Coordinate the entirety of grant hunting and drafting efforts.
Coordinate the conduction of surveys from outside organizations such ‘The Benchmarking Project’ from start to finish.
Participate in joint efforts with the defunct RedCo, El Paso Community College, El Paso Independent School District, the Paso del Norte Group under the OECD, the Federal Reserve Bank of Dallas, and the Manpower Group in providing relevant economic development data, insightful labor market analysis and the fulfilling of substantial survey instruments; all holistically purposive towards providing a comprehensive human capital strategy for guiding multilateral efforts in the El Paso del Norte region towards enabling new business formation.
Provide Texas State Senator Rodriguez with updated summaries of key economic issues affecting the counties of El Paso, Brewster, Jeff Davis, Hudspeth, Culberson, and Presidio on an ad-hoc basis.
Aid Texas State Senator Rodriguez’s staff with the proffering of relevant regional economic research and analysis gauging the employment gainfulness of green occupations in the county of El Paso to procure a sizable grant for funding instructional programs to help dislocated workers residing in the county of El Paso.
Milestones:
Served as a member of the El Paso County Green Jobs initiative Committee under Texas State Senator Jose Rodriguez.
Gave many interviews to KVIA, Telemundo, Univision, El Paso Inc. and El Diario de El Paso concerning the economic paradigm and outlook of the Upper Rio Grande Region.
Research Analyst Assistant for the Economics and Finance Department at the University of Texas at El Paso, August 2008 to July 2010
General Duties:
Survey a targeted 1,155 retail stores around the city of El Paso, Texas, with the aim of analyzing the dynamics associated to the Mexican-peso acceptance rate in the region.
Input all the information drawn from the completed survey instruments into an excel database.
Clean and arrange data into a readable fashion to transfer it into either the E-views or SPSS statistical software packages to be able conduct a statistically descriptive study and substantial trend analysis.
Detail and plan the most optimal and convenient vehicle routes to follow to best reach and survey the study-region’s targeted retail-sector firms.
Run batches of logit, probit and ordinary least squares regression models to uncover the predictors/explanatory variables that were statistically significant and be able to borne out a model with the best statistical goodness of fit and most accurate in-sample forecasts figures.
Analyzing the prediction accuracy of the proposed pool of final regression models by means of forecast diagnostics tests such the Hosmer–Lemeshow test, the McFadden R-squared figure, the U-statistics and the Theil Inequality Coefficient.
Analyze the quantitative output of the best regression models chosen by running qualitative assessment of the findings to elaborate a congruent interpretation of the results of said models that is conversant to economic theory along with discussing any discrepancies found.
Graduate Professor Assistant for the Economics and Finance Department at the University of Texas at El Paso, July 2008 to July 2010
General Duties:
Substitute and deliver course material to undergraduate students, mainly in the principles of statistics, micro and macroeconomics.
Assist economics and finance professors and proctor exams.
Tutor undergraduate students in economics courses.
Skills:
Econometric:
Proficient at interpreting and analyzing from basic to advance statistical data.
Proficient at estimating and interpreting logit and probit models using maximum likelihood estimation.
Proficient at estimating and interpreting ordinary least squares linear regression models using time series and cross-sectional data.
Proficient at estimating and interpreting models using econometric methodologies such as ARMAX, ARIMA, Variable Autoregressive, Vector Error Correction, simultaneous systems of equations, and time series models using both the traditional and linear transfer function approaches.
Software Expertise:
“Power User” of Microsoft Office Rubric Programs including
oMicrosoft Excel
oMicrosoft Word
oMicrosoft Visio
oMicrosoft Outlook
oMicrosoft SharePoint
Proficient at Econometric and Statistical Software Packages including:
oE-views
oGretl
oSAS
oSPSS
Proficient at Database Data Management languages including:
oSQL Query Language
Proficient at using miscellaneous application/project lifecycle tools such,
oGitHub Configuration Management Software
Highly proficient at Revenue Cycle Management software packages including:
oGE Centricity Business
oCerner
Medical Electronic Data (EDI) for 835 and 837 files
oExperience with working with claims form logic (CLF),
Proficient at Healthcare Inter-Operability software including:
oQvera
oConnectivity Manager
oEnsemble
HL7 problem and incident management,
Enterprise Data Warehouses:
oCerner-HealtheIntent Enterprise Data Warehouse
Linguistic:
Speak, write, and read fluently both English and Spanish.
Education:
University of Texas at El Paso
Bachelor of Business Administration in the Field of Economics
Master of Science in Economics
Publications and Working Papers:
Muñoz, R.M., Pisani, M.J., & T.M. Fullerton Jr. (2011). Exchange Rate Premia and Discounts for Retail Purchases Using Mexican Pesos in El Paso, Texas. The Social Science Journal, Vol. 48, 4.
The Premium, Breakeven, and Discount Exchange Rates of the Mexican Peso in the El Paso Retail Sector (Graduate Thesis).
References:
Thomas Fullerton Ph.D. Wells Fargo Professor
Economics and Finance professor at University of Texas at El Paso
****@****.***
Roberto Coronado Ph.D.
Vice President Associate of the Dallas Federal Reserve Bank El Paso Branch
*******.********@***.***.***
Michael J. Pisani Ph.D.
Professor of International Business at Central Michigan University
*.******@*****.***
Doyle Smith Ph.D.
Economics and Finance professor at University of Texas at El Paso
Steven Wagner Ph.D.
Former Director of the TTUHSC El Paso Medical Practice Income Plan Department
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