Quality Assurance Data Entry

** ***** *** ******, ******* Texas ***** 325-***-**** ********@*****.***

CHRISTINE KRAFT

EXPERIENCE

Agency Director

Caring Senior Service

Directed and supervised a team of 150+

employees, implementing effective leadership

strategies and communication practices to

optimize performance

Managed a caseload of 35+ clients, delivering

consistent support and personalized guidance

Oversaw payroll processing and accounts

receivable tasks, ensuring accurate and timely

payments and billing statements

Ensured full compliance with state, federal, and

local regulations in all agency operations

Conducted state and federal background checks

every 6 months to maintain quality standards

Recruited qualified applicants through job boards

and conducted performance evaluations

Developed individual service plans for clients

every 3-6 months to ensure quality care and

compliance

Managed master schedule for employees and

clients to optimize efficiency

Ensured quality assurance and OSHA compliance

for employee safety

Established new clients within a 24-hour period

Resolved customer issues promptly and

effectively

Conducted weekly staff meetings and managed

hiring and termination processes

Provided immediate and exceptional customer

service on a 24/7 on-call basis

Implemented inservice trainings annually and

facilitated necessary credentialing for employees

Oversaw hospice responsibilities for employees

and family members of clients

Provided daily feedback to the owner on agency

operations and communicated with corporate

office weekly

Managed typical office and managerial duties,

including transportation and in-person evaluations for clients and employees

Covered shifts regularly with clients when

employees were not available

Currently on staff as a caregiver PRN

07/2022 – PRESENT ABILENE

Owner / Operator

Pride & Joy

Spearheaded the establishment of a successful

company, overseeing team operations and

contract labor

Event planning and catering to clients'

08/2012 – PRESENT ABILENE, TEXAS

EXPERIENCE

individualized requests

Managed guest coordination, logistics, and public

attendance at events

Acted as a key intermediary between vendors and

clients for events

Oversaw the production of various goods including

floral arrangements, graphic arts, photography,

invitations, prints, and hand-made customized

projects

Family Service Advocate

Region 14 - Head Start

Successfully completed applications for GED,

employment, and housing for families

Developed and implemented treatment plans to

enhance household management for parents and

children

Advocated for parents by phone or in person to

ensure access to low-income assistance services

Facilitated placements for parents in work,

education, or work experience opportunities

Assisted with resume building, computer skills

enhancement, and job search strategies for

families

Provided comprehensive information on low-

income government and federal programs to

parents

Ensured federal compliance with Head Start

program requirements, including dental and

vaccinations

Managed general office duties such as data entry,

filing, faxing, and phone call responses

08/2009 – 10/2010 COLORADO CITY, TEXAS

Office Manager

West Texas Centers for MHMR

Oversaw medical record management, social

security, and disability correspondence

Established and maintained partnerships with

external agencies to improve client services

Coordinated scheduling, medication management,

transportation, and housing assistance for clients Assisted in crisis management situations by

engaging with law enforcement, rehabilitation

facilities, medical professionals, and state

agencies

Managed office operations and performed general

administrative tasks such as data entry, filing,

faxing, and handling phone calls

07/2002 – 12/2005 COLORADO CITY, TEXAS

EDUCATION

Lubbock Christian University

BAS Organizational Management

Magna Cum Laude

05/2007 LUBBOCK, TEXAS

Robert Morris University

AAS Computer Network Systems

Magna Cum Laude

04/2001 CHICAGO, ILLINOIS

SKILLS

Bulk Mail, Email, Copy,

Typing, 10-key

Data Entry, Phone

Systems

Record Management

GENERAL OFFICE & CUSTOMER SERVICE

Vendor Payables (100+)

Client Receivables

(300+)

Union & Management

Payroll (500+)

ACCOUNTS PAY & RECEIVE MANAGEMENT

Microsoft & Apple

Products, ADP Payroll

Quickbooks, PayChex

Flex, Quicken Business,

Adobe

Group Me, Microsoft

360, Outlook, Tendio

SOFTWARE & TECHNOLOGY

Human Resources, Verify

Employment,

Background Checks

EEOC, FMLA, OSHA-

Hazmat, CPR

TRAINING & EMPLOYEE PROCESSING

Coordination of Events,

Vendors, Booking &

Purchasing

Multi-Tasking,

Budgeting, Customer

Service, Marketing,

Creativity & Delivery

PRIVATE & CHARITABLE EVENT PLANNING

VOLUNTEER WORK

Beyond Trafficking - Task Force Secretary

Organize and facilitate meetings, ensuring

efficiency and accuracy in recording minutes

Manage and update a comprehensive database of

03/2021 – PRESENT ABILENE, TEXAS

VOLUNTEER WORK

sponsors and volunteers

Develop fundraising materials, communications,

and sponsorship portfolios

Coordinate celebrity speakers and oversee their

accommodations for events

Design business cards, brochures, graphics, and

marketing materials

Lead committees for Silent Auction events

Administer GiveSmart auction software to

facilitate seamless bidding processes

Stonecroft Ministries - Vice Chair

Collaborate on the strategic planning,

organization, and execution of fundraising events, including silent auctions, to increase community

awareness of Stonecroft and its mission

Partner with venue and private vendors to

enhance the promotion of products or services

Develop graphics, Excel workbooks, invitations,

text, email, and mailings for events using

platforms such as Evite

Lead support, prayer meetings, and bible study

sessions as necessary

01/2019 – 01/2024 ABILENE, TEXAS

CERTIFICATIONS

12/2022

Master Caregiver Certification

45 Credit Hours

Texas State regulations for Caregivers

02/2022

Formational Therapy

Institute for Biblical Leadership

3 Credit Hours

Dr. Ray Vinson

08/2009

Continued Professional Education - CEU

86.5 Credit Hours

Region 14, Texas Family & Protective Services

REFERENCES

Janine Lemons

Red Rock Oilfield Services, Owner

325-***-**** (9/02 - present)

David Hare

Caprock Services Marketing Director

325-***-**** (9/02 - present)

Stephanie Rocha

Executive Director of Beyond Trafficking

325-***-**** (3/21 - present)

Contact this candidate