Accounts Payable Call Center
Resume:
Karen L. Kapalo
Administrative Professional
Oviedo, FL 32765
***********@*****.***
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Skills
Microsoft Office Suite, Google Docs, Bookkeeping & Finances, Accounts Payable & Receivable, Written & Verbal Communication, Filing & Organization, Inventory & Supply, Office Management, Corporate Training and Continuing Education
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Experience
Jackson Hewitt /Senior Client Service Specialist (Former Tax Preparer)
1999 - Present, WINTER PARK, FL (Seasonal)
Supervisor for Jackson Hewitt National Call Center. Answer over 700 inbound calls daily related to tax questions, online support, and all IRS tax code guidelines. Additionally responsible for outbound call campaigns. Responsible for assisting 109 franchise offices and all employees within the Central Florida region (third largest franchise in the U.S.), directly reporting to the franchise owner. Direct and assist all clients of Jackson Hewitt nationwide in collaboration with tax advocates and IRS assistants.
Rose Property Management /Broker Assistant
2013-2015, ORLANDO, FL (MILLENIA AREA)
Handled vendor and tenant needs. Supervised daily office procedures. Managed websites for all available properties for rent and sales. Handled various business statistics such as calls on each property, and calculated these numbers for publication on our website. Handled HOA violations for our properties. Coordinated design, layout, printing, and distribution of marketing materials.
Brice Building Co. / Executive Finance Assistant
2003 - 2005, MAITLAND, FL
Managed all intra-office administration for $4M construction company, including reporting directly to Director of Accounting and the Vice President of the Orlando division. Proactively undertook the challenge of independently learning all company programs and processes. Handled accounts payable, receivable, and subcontractor payouts. Verified licenses and bonding.
Education
Seminole State College / B.S.
LAKE MARY, FL
Business and Finance with a focus in Office Administration
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