Customer Service Line Lead
Resume:
Xavier Jones
Houston, TX *****
********************@***********.***
Highly Motivated with eagerness & excitement for new challenges. Have experience in management positions, 7+ years of food and beverage experience at a high-volume setting. As well as production/ packaging line lead experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
At Sea Processor
Ocean Peace Inc.-Dutch Harbor, AK
May 2024 to Present
• Process fish through factory onboard vessel
• Sort and identify different species of fish
• Run various factory fish processing equipment
• Pack fish into pans, case-up and label product into bags
• Load and unload plate freezers, stack product in freezer hold
• Clean up factory as needed throughout the trip and final end of trip clean up
• Offload product and back load supplies onto vessel
• Participate in required safety meetings, safety drills and training Production Line Lead
Saint Arnold Brewing Company-Houston, TX
January 2023 to December 2023
Help run both bottling and can production fillers/ lines. Over see staff to assure quality and efficiency. Ensure all members of the team follow company policies and safety regulations and are being enforced to meet safety compliance. Supply machine with necessary materials, maintaining quality of machine output. Set up, adjusts, preserve, and operate various pieces of computerized and manual packaging equipment, complying with internal SOP's. I’ve become familiar with the basics in pneumatic systems in correlation to the product pumps and valves/lines. Bartender/Server
Pinkerton's BBQ-Houston, TX
February 2021 to November 2023
• Work high-volume shifts in both the cocktail lounge and fine-dining restaurant.
• Reconcile receipts at the end of the night using Micros POS system.
• Conduct monthly inventory of all bar stock with the bar manager.
• Train new hires to mix drinks properly, serve drinks responsibly, and ensure customers are satisfied
• Collaborated on seasonal drink menus and invented several lucrative cocktail recipes. Bartender
Hopdoddy Burger Bar-Houston, TX
March 2022 to November 2022
Quickly removed debris accumulated at the bar to consistently uphold a clean service area. Set up special events and private parties.
Accurately and quickly calculated checks and made change. Worked as a team member to provide the highest level of service to customers.
Shift Leader
Gugliani's Italian Restaurant-Houston, TX
March 2018 to February 2021
• Managed a team of 14 employees to ensure successful daily operations of the store
• Ensured all employees followed safety protocols and maintained a clean and organized work environment
• Trained new employees on proper store procedures and customer service techniques
• Monitored inventory levels and ordered new stock as needed to maintain customer satisfaction. Education
High school diploma
Bellaire High School - Houston, TX
September 2009 to June 2012
Skills
• Packaging
• Forklift
• Warehouse Experience
• Cash Handling
• Cashiering
• Pallet Jack
• Load & Unload
• Maintenance
• Shipping & Receiving
• Meat Cutting
• Bartending
• Food Safety
• Leadership
• Restaurant experience
• Sales
• Customer service
• Marketing
• Supervising experience
• Communication skills
• POS
• Schematics
• Search engines
• Mechanical Knowledge
• Management
• Public health
• Customer relationship management
Certifications and Licenses
Forklift Certification
ServSafe
TABC Certified
OSHA 10
Food Handler Certification
Non-CDL Class C
Assessments
Attention to detail — Proficient
February 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food safety — Proficient
December 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Forklift safety — Proficient
February 2024
Best practices and safety hazards in forklift operation Full results: Proficient
Security guard skills — Proficient
February 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Basic maintenance and repair — Proficient
March 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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