Administrative Assistant/Customer Service Representative
Resume:
MARQUISE SALDAÑA
San Antonio, TX *****
******************@*****.***
Objective: To secure a challenging and fulfilling administrative assistant position within a reputable organization, where I can effectively employ my skills in office management, communication, and customer service to contribute to the growth and success of the company. Work Experience
Medical Administrative Assistant
San Antonio AIDS Foundation-San Antonio, TX
November 2022 to February 2024
The role serves as the initial point of contact for individuals seeking HIV/STI testing or medical treatment at SAAF.
• Acting as a liaison with internal and external departments to promote patient comfort.
• Directing inquiries and scheduling patient appointments following clinic guidelines.
• Assisting with necessary documentation and preparing medical records for appointments.
• Managing patient flow in accordance with grant requirements.
• Collecting pertinent information for medical records and verifying payment methods.
• Scanning documentation into the electronic medical records system, E-ClinicalWorks.
• Obtaining prior authorizations and arranging medical transportation as needed. Administrative Assistant
San Antonio AIDS Foundation-San Antonio, TX
October 2021 to November 2022
• Answering and directing telephone calls and written correspondence
• Welcoming and guiding visitors upon arrival
• Organizing and maintaining files, as well as scheduling appointments
• Conducting research and compiling comprehensive reports
• Performing data entry and updating relevant databases
• Managing office supplies and equipment efficiently
• Assisting with human resources functions, including the recruitment process
• Executing basic accounting tasks, such as invoicing and tracking expenses. Collections Agency Systems Manager
Conn’s Home Plus
Conn’s Home Plus
January 2021 to December 2021
August 2018 to January 2021
Expertise in risk management, satisfactory audits, data management, team development, workforce planning, relationship management, and continuous business process improvement. Engage in daily control and monitoring of key processes to mitigate risks, reconcile account-level data, organize talent development workshops, execute strategies to augment staff, and maintain open lines of communication with vendor teams while emphasizing continuous improvement and sharing of best practices.
Agency Support Specialist
Possessed skills in Microsoft Office, effective communication, leadership, organization, creating and implementing job processes, analytical thinking, technical writing, typing, and adaptability. Collection Specialist
Conn’s Home Plus
May 2018 to August 2018
Experience in making outbound phone calls to client and collecting payments on delinquent accounts. task management and effective communication.
I have demonstrated effective communication skills through participation in a Leadership Development Program.
Skilled in organizing and prioritizing tasks to achieve goals in a timely and efficient manner. Experienced in creating and implementing job processes to improve productivity and streamline operations.
Analytical thinker who can identify and solve problems using critical thinking and data analysis. Exceptional technical writing skills for creating clear, concise, and effective documentation. Proven adaptability skills, able to work effectively in changing environments and under tight deadlines. Committed to ensuring confidentiality and adhering to HIPAA guidelines for the protection of sensitive information.
Education
High School Diploma
Southwest High School - San Antonio, TX
August 2009 to June 2013
Skills
• Organizational Skills
• Communication Skills
• Time Management
• Attention to Detail
• Proficient in Microsoft Office/Google Software
• Customer Service Oriented
• Problem-Solving Skills
• Adaptability
• Ability to maintain confidentiality
• Team Collaboration
• Handling of Inbound/Outbound phone calls
Contact this candidate