Customer Service Quality Control
Resume:
Kendra Jones
Quality Control
Dallas, TX *****
***********@*****.***
I want to provide the workmanship for my job that allows me to produce and also maintain the profitability of investment to make progress in making the job efficient in every way. Authorized to work in the US for any employer
Work Experience
Delivery Driver
DoorDash - Dallas, TX
August 2021 to Present
Driving a company vehicle to deliver food or other items to customers in a specific location. Communicating with dispatchers regarding delivery details such as drop-off points, addresses, phone numbers, and names of customers. Gathering payment from customers for their orders Caregiver
Home - Dallas, TX
August 2018 to Present
Giving care to my In-law that has been I'll for many months. I keep up with household chores, cooking, medication and my children.
Customer Service Representative
South West Group/ NTTA - Carrollton, TX
December 2022 to February 2023
Collection of payment per replenishment account for prepaid toll users. Also joined customers to their accounts by discounting the membership and transferring them from regular Zip cash customers to Toll tag prepaid members.
Customer Service Agent
Adecco/ Accenture - Baltimore, MD
October 2021 to March 2022
• Monitored claims and physician-related services
• Managed customer accounts
• Handled emails, inbound calls, and outbound calls
• Interacted with customers through live chat
• Assisted customers with questions
• Actively listen and document conversations
• Ability to type and handle phone conversation simultaneously
• Answers all incoming calls and makes necessary outbound calls to provide consistently DAZZLING service.
• Take inbound calls from members, clients, and providers as well as explain member benefits, products, and help locate providers
• Ensure consistent schedule adherence, including arrival to work, punctuality returning from breaks/ lunches, and departing from work as scheduled
• Possess a strong passion and ability for delivering exceptional customer service to internal and external parties
• Strong follow-through skills
• Extraordinary time management and organizational skills
• Achieve and maintain 90% monitoring average
• Maintain an availability standard of 90% of the work day to take call
• Resolved customer information and complaints
• Responded to claim inquiries
• Created Benefit Payment Control and Fraud Unit applications Housekeeper
Sheraton Suites Market Center - Dallas, TX
November 2017 to July 2018
Cleaning rooms, lobby, pool area, fitness center, show rooms, banquet rooms Associate
dd's DISCOUNTS - Dallas, TX
August 2017 to October 2017
Stock accessories and put hard tags on them. Help attend to customers at the fitting room. Cashier at the service desk to receive payment for merchandise. Meet and greet customers. Mary Kay Consultant
Mary Kay - Dallas, TX
February 2013 to January 2016
Responsibilities
I transform customers from the inside out. As a independent Beauty Consultant, I teach customers how to apply skincare and color cosmetics to themselves so they learn application techniques for the future, as well as abide by state laws.
Accomplishments
The impact effects peoples lives and bring good esteem and happiness. Skills Used
Customer Service, computer knowledge, cash handling Quality Control Inspector/Batcher
Aerotek/Niagara02 - Las Colinas, TX
June 2015 to October 2015
Mixed ingredients for flavored teas and punch drinks and also analyzed the drinks with a titrated meter. I measured the brix( sugar) level and maintained the quality of the packaged material and prompted the correct code dates and quantity.
Manufacturing Specialist
Volt/ Texas Instruments - Dallas, TX
February 2014 to March 2015
Responsibilities
My responsibility was to move wafers from one process to the next. The process of the wafers with photo resist or
light resist polymers that are processed through a single wafer plasma asher which is the semiconductor that remove
the photoresist or polymer from the wafer.
Accomplishments
Being able to become more organized doing the job. Excelling better than my peers even without being rewarded. I began to certify in new areas very quickly. Brought production levels up throughout the company.
Skills Used
I learned SMS data and used it to enhance my abilities on the job. Quality Control Inspector/bulk loader
Dr. Pepper - Irving, TX
March 2008 to November 2010
Responsibilities
As a bulk loader, I worked from order sheets to build loads for transport, bulk and or route trucks, using a forklift and electric pallet jack. Each type of loading requires strict attention to order accuracy, both on what is loaded onto outgoing trucks and what is unloaded from incoming trucks. After six months, I was offered the position for QC Lab Tech. That job lead to performing tests of daily samples of syrup from the brands like Dr. Pepper, 7up, Ginger Ale and other familiar flavors that are called control drinks that has to be analyzed and used on a Titrate Meter. Performing product test, common calibrations and troubleshooting test on equipment and entering test results into data systems and generating reports. I make sure batches of product must contain the same ingredients in the same quantities and the finish products must taste the same and have the same chemical composition. Accomplishments
I got to run the filtered water rooms which was part of the leads job that I had to maintain and make sure the chemicals were mixing properly.
Skills Used
Entering recorded data to computer, used titration meters, used time wisely Package Handler
FedEx - Irving, TX
February 2008 to March 2008
Responsibilities
Loading and unloading packages.
Accomplishments
Working with people and understanding the proper time adequate and fast pace of needed service. Skills Used
Stacking and using the correct identifying of numbers Driver Helper
UPS - Dallas, TX
November 2007 to December 2007
Responsibilities
Deliver packages to businesses and or residents
Accomplishments
Having fun and meeting different people in companies which gave and offered more opportunity job wise. Skills Used
Using the keyboard to input data about the deliveries Packer/Material Handler/PMO
Frito Lay - Irving, TX
October 1997 to October 2007
Responsibilities
I began with the start of packing for one year which required putting a counted number of bags in a box that creates a pallet which is sent to the warehouse that is created on a scan- gun. I won a bid for Material Handler, and for the next five years, I order picked and stacked trailers for the outgoing shipments. I also used the standup forklift to deliver product to the lanes that called for missing product by the rf- scan gun. Then I moved to production to become a Packaging Machine Operator. For the next four years, I ran up to 5 bagmakers on a production line. I watched for issues like pileups or jams that can cause the line to go down or malfunction. I also performed quality control tasks, making sure that every bag passing by is in proper condition. Before the chips get to the production line, I had to manage the Allen Conveyors and make sure the Ishida was calibrated on my shift in order to send quality bags. Accomplishments
Got to celebrate my ten year anniversary there . I moved to several job placements for better pay and advancement.
Skills Used
I learned how to use the standup forklift and carry pallets up to 3 tiers. Used the rf- scan gun for automation and picked and stacked on trailers. I also calibrated Ishidas and learned how to run a Atlas, Gemini, Polaris, and Cyclone bagmakers.
Cashier/Stocker
Target - Irving, TX
January 1997 to October 1997
Responsibilities
I supplied customer service at the cash register and on the store floor. Fullfillment Associate
Neiman Marcus - Dallas, TX
October 1995 to December 1995
Responsibilities
I filed giftwrap purchases in alphabetical order.
Accomplishments
Worked with positive people and met a few celebrities. Skills Used
Used selective quality customer service
Customer Service Representative
Advanced Telemarketing Communications - Addison, TX November 1994 to August 1995
Responsibilities
I spoke with customers to enhance their knowledge of AT&T, and ask them to join or return back to the service.
Accomplishments
Loved the excitement the job made as they had great incentives and I was eager to make extra bonuses. Skills Used
How I made the scripted verbatim language realistic as I spoke with great customer service. Casher/Customer Service
Popeyes - Tyler, TX
September 1992 to November 1992
Cash handling on the register, took orders through drive thru and made orders as they were ordered. Checker
Minyards - Dallas, TX
August 1987 to September 1991
Responsibilities
Provided customer service as a cashier as I checked out groceries. I also helped front-face food items at the end of the night.
Accomplishments
I learned how to be responsible and dedicated at a young age. Skills Used
How to count and balance my teal.
Education
High school or equivalent in Business
Lincoln High School - Dallas, TX
1987 to 1991
Skills
• Customer Service, Inventory, Material Handling, Cashier, Packaging Operator on the Apex, Polaris, Atlas and Gemini machines. Packing, outbound calls in cutomer service, retail, operating a stand-up forklift, electric pallet jacks. (10+ years)
• Houskeeping
• Front Desk
• Janitorial
• Customer Service
• Customer Care
• Call Center
• Customer Support
• Quality Control
• Quality Inspection
• Machine operator (5 years)
• Shipping & Receiving
• Telemarketing
• Home Care
• Manufacturing
• Order Picking
• Caregiving
• Sales
• Quality Assurance
• Computer Networking
• Communication skills
• Computer literacy
Certifications and Licenses
driver's license
August 1992
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