Customer Service Patient Care
Resume:
Kimberly Wright
Customer Support Representive
Flint, MI 48505
************@*****.***
** **** ***** ** ******** service experience.
performing as an Administrator managing and keeping organized company financial records, as well as important company files.
Responsibilities have included, Recruiting and enrollment, Training (both individual and small groups), Documentation,memos, company reports, Scheduling company meetings, flights, interviews, general appointments.
Also Provided application expertise in Inventory Control and Account mate. Work Experience
Patient Care Technician (Extern)
PRIVATE HOME CARE - Southfield, MI
June 2013 to Present
• Charted patient care using E-care systems and recorded daily intake/output
• Accurately obtained patient vital signs
• Discontinued Foley catheters and IV's
• Performed EKG's, Urinalysis, Glucose testing
• Assisted patients with ADL's
• Obtained sputum and stool specimens
• Assisted with outpatient/inpatient surgical procedures-EGD's and Colonoscopies
• Set up and observed drainage machine
• Worked on Post-Op, Intensive Care and Criti"AddressBlock"cal Care Units Retail Sales Associate
Tommy Hilfiger - Auburn Hills, MI
July 2007 to April 2017
Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features Welcome customers to the store and answer their queries Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures
Customer Service Manager/Office Manager
Brydge Entertainment - Southfield, MI
July 2011 to January 2016
Inbound/Outbound Calling, Answering customers calls professionally, responded to customer inquiries, researching required information using available resources, handled and resolved customer complaints, providing customers with product and service information, entered customer information, processed orders, forms and applications, identified and escalated priority issues, routed calls to the appropriate resource
Assistant Store Manager
Urban Planet - Auburn Hills, MI
September 2004 to June 2007
Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory
Evaluate employee performance and identify hiring and training needs Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques
Communicate with clients and evaluate their needs
Education
Associate Degree in Business Management
Oakland Community College - Royal Oak, MI
January 2010 to June 2012
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