Customer Service Project Management

TOMMORRA SIMMONS

Brooklyn NY ***** • 646-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

• Responsible Customer Service Professional with 15+ years of experience in retail, creative, and corporate settings.

• Proven communication and people skills: able to professionally represent companies and interface with all levels.

• A generous team player who understands the value of a positive attitude, respect, and kindness.

• Passionate about helping others and exceeding customer expectations.

• Lead staff and delegate tasks, balance workflow using solid planning skills, and negotiate financial transactions.

• Strong work ethic, focused, and committed to achieving organizational objectives.

• Known for being a highly organized and productive employee; comfortable in multi-tasking, project-oriented environments; able to manage time, people, spaces, and resources efficiently.

• Microsoft Office Suite, various databases, POS systems and scanners, Internet, social media, type 45wpm

• CPR Certification

EXPERIENCE

Cashier FOOD TOWN, Brooklyn, NY 04/2020 - Present

• Assist supervisors with controlling customer flow and backed up lines to help reduce customer waiting time.

• Check out customers efficiently by following proper cash, check, ATM, credit, and voucher procedures.

• Check IDs to verify age before selling alcoholic beverages.

• Maintain a clean, sanitary environment and wear PPE in accordance with Covid safety protocols. Lice Technician LICEENDERS, New York, NY 07/2019 - Present

• Arrive at assigned destination punctually, appropriately dressed, with all needed supplies; sell lice removal products, when appropriate.

• Provide clients with informational literature and educate clients about lice, and prevention and treatment processes.

• Perform head-checks and treatments for all affected household members.

• Foster meaningful and oftentimes lasting relationships with children, parents, and other household members. Customer Service Manager RIPLEY GRIER STUDIOS, New York, NY 02/2008 – 03/2020

• Greeted clients entering large professional theater/dance rehearsal studio, directed them to appropriate rooms, answered questions about room availability, and handled special requests in a friendly manner.

• Answered a high volume of calls in a professional, efficient, and personable manner; signed for or alerted clients to deliveries from vendors or food service providers.

• Maintained up-to-date client records by accurately recording account information including payment history, credit card information, etc.

• Booked reservations and entered data into computerized system; processed payments for room and equipment rentals, complying with company policies and procedures.

• Respectfully and fairly enforced studio policies regarding lateness, overdue balances, noise levels, etc. Receptionist DISTINCTIVE TEMPS, New York, NY 01/2005 – 04/2007

• Welcomed visitors in a friendly manner and announced or directed them to appropriate staff or meeting rooms.

• Answered phones, screened and transferred calls, took accurate messages, and scheduled appointments.

• Provided administrative and clerical support: faxed and photocopied documents, updated databases, signed for or sent out packages, distribute mail to staff, maintained extensive filing systems, etc.

• Maintained clean, well-presented reception areas. Frontend Manager WESTERN BEEF SUPERMARKET, Bronx, NY 09/2004 – 09/2006

• Supervised staff of 15-20 cashiers and home delivery workers; assisted Manager in all daily activities.

• Completed store closing duties, following company procedures to ensure the safety of assets and staff.

• Reconciled cashiers’ daily cash and credit card transactions and ensured balances were accurate for each drawer; collected and submitted all documentation (coupons, vouchers, receipts, reports, etc.)

• Prepared cash drops and bank deposits; ran all credit/debit card reports and reconciled to final balances.

• Provided customers with prompt assistance with returns, exchanges, and purchases. EDUCATION

TCI INSTITUTE, New York, NY

Coursework toward an Associate of Arts in Early Childhood Education (13 credits) STEVENSON HIGH SCHOOL, Bronx, NY

High School Diploma

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