Customer Service Account Executive

TERESA STINSON

Gunter, TX *****

615-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Accomplished Manager with a proven track record in sales. Demonstrates a proactive approach by staying ahead of market trends, competitor analysis, and internal tracking. Excels in leading and motivating a high-performing team. A dependable employee seeking an opportunity to expand skills and make a significant contribution to the company's success. Known for being hardworking, ethical, and detail-oriented. SKILLS

• Problem Solving

• Product Knowledge

• Communication

• Active listening

• Management

• Microsoft Excel

• Call Center

WORK HISTORY

05/2024 to 08/2024 Accountant

UPS – Coppell, TX

Handled 3 mailboxes in the day-to-day tasks to take care of all customer needs and transactions.

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Took care of all the returned checks from employees and vendors to get the correct address.

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02/2024 to 05/2024 Substitute Teacher

Gunter ISD – Gunter, TX

• Substitute teacher for Elementary, Middle and High School Kept students on-task with proactive behavior modification and positive reinforcement strategies.

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Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

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• Followed lesson plans designed by absent teachers. 03/2023 to 07/2023 Package Center Supervisor

UPS – San Antonio, TX

• Made sure to keep employees informed about policy updates and workplace issues

• Managed supply inventory and requested items to maintain availability Handled customer problems and complaints, working with employees to resolve issues or escalating them to higher management if needed

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Managed all driver follow-ups to ensure that packages were delivered to the correct address

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Maintained a safe work environment by enforcing safety protocols and regularly conducting inspections.

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Facilitated clear communication between team members, ensuring smooth operations and timely deliveries.

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03/2019 to 03/2023 Office Manager

J & T Trucking Enterprises INC – Pleasant Shade, TN Dispatching, collaborating with brokers to secure better rates for loads, and monitoring miles, hours, and breaks

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• Managing all payroll, fuel, and other financial matters Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

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