Data Entry Service Representative
Resume:
DESIREE
MALONE
**********@*****.***
Hutto, TX 78634
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
PROFESSIONAL SUMMARY
SKILLS
• Case Planning
• Documentation
• Report Writing
• Risk and needs assessments
• Time Management
• Multitasking
• Reliability
• Organizational Skills
• Attention to Detail
• Motivational Interviewing
• Clerical Support
Verbal and written
communication
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• Teamwork and Collaboration
Texas State University
San Marcos, TX • 12/2014
Bachelor Of Science: Criminal
Justice
EDUCATION
Revco Solutions - Account Service Representative
Austin, Texas • 10/2022 - Current
Travis County CSCD - Probation Officer
Austin • 04/2015 - 11/2023
WORK HISTORY
Created and maintained well-organized electronic and hard copy files to support business processes.
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Collaborated with operations team to provide excellent customer service and foster positive work environment.
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• Collected, arranged, and input information into database system. Enhanced accuracy of patient records with meticulous data entry and verification tasks.
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Maintained accurate financial records through diligent data entry and regular audits.
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Maintained strict adherence to confidentiality policies when handling sensitive financial information, upholding the highest level of professional integrity.
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Maintained compliance with regulatory requirements by staying up to date on industry standards and best practices for account reconciliation and balancing.
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Balanced up to 150 accounts simultaneously, maintaining regular contact and professional relationships with each.
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• Conducted investigations into violations and other allegations. Built relationships with defendants and offenders, assessing living conditions and case background information.
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Facilitated positive behavior change by delivering evidence-based intervention programs to probationers.
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Improved community safety through proactive risk assessment and management of high-risk offenders.
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Maintained accurate records of probationers'' progress, ensuring timely updates to relevant stakeholders.
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Upheld legal standards by maintaining current knowledge on laws, policies, procedures related to probationary practices.
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Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
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Interpreted data from various assessment tools to determine appropriate level of supervision.
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Provided guidance and support to probationers in securing employment, housing, and other essential resources for successful reintegration into society.
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Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
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Mentored new probation officers, sharing knowledge and expertise to ensure their success in managing caseloads effectively.
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• Handled over 60 cases per month.
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