Customer Service Public Safety

JAMES CLEM

Leonardtown, MD · 301-***-****

********@***.***

Dependable employee offering twenty-six years of supervisory experience within an emergency service setting consistently as a satisfactory level. Proficient in making urgent decisions with emotional control.

EXPERIENCE

AUGUST 2024 – CURRENT

SEAFOOD CLERK, HARRIS TEETER

Utilize customer service skills to ensure requests are completed

Monitor and maintain cleanliness throughout workspace

Organize and restock workspace as necessary

APRIL 2019 – JULY 2024

ASSISTANT SUPERVISOR, St. Mary’s County Dept. of Emergency Services

Perform all duties and maintain all certifications of a Public Safety Dispatcher II and Communications Training Officer (CTO).

Make critical decisions in response to emergency calls and responder transmissions.

Act as a Public Safety Dispatch Supervisor when necessary to supervise a team of five to seven personnel on while on shift.

Maintain proficient knowledge of Law Enforcement and Fire/EMS policies and procedures.

Perform as a Communications Training Officer (CTO) to ensure proper training of new employees

Report all necessary information on the St. Mary’s County radio system to radio repair.

Monitor and report all broken equipment to necessary personnel and perform minor upkeep on equipment when necessary

Assist with filling openings in schedule with necessary.

JANUARY 2006 – APRIL 2019

PUBLIC SAFETY DISPATCHER II, St. Mary’s County Dept. of Emergency Services

Dispatch emergency calls and information to appropriate personnel.

Make critical decisions in response to emergency calls and responder transmissions.

Maintain proficient knowledge in Fire/EMS and Law Enforcement call-taking protocol certifications and dispatch policies and procedures.

Act as a Communications Training Officer (CTO) to ensure proper training of new employees.

Operate various types of office equipment such as computers, printers, fax machines, and phones.

Maintain knowledge of the St. Mary’s County Government policies and procedures.

Use of NCIC/Miles/NLETS law enforcement network.

Utilize a Computer Aided Dispatch (CAD) to log call entries

MARCH 1987 – DECEMBER 2012

LIEUTENANT, District of Columbia Fire Department

Respond to fire and medical related emergencies with assigned company.

Operate all types of fire and rescue equipment, apparatus, and tools with proper use.

Supervise four to six crew members each shift.

Provide accurate and detailed incident reports.

Maintain routine fire station housekeeping.

Preserve evidence at fire scenes.

Perform search and rescue operations in hazardous conditions.

Maintain accurate records to complete payroll and administrative duties.

EDUCATION

MAY 1980

HIGH SCHOOL DIPLOMA, bladensburg high school

SKILLS

Center Manager Certification Program Completion

CPR Certified (American Heart Association)

Communications Training Officer (CTO)

Communication Skills

Customer Service

Team-oriented, reliable and dependable

Prioritization Skills / Time management

Documentation and reporting for accurate records

Knowledge of St. Mary’s County Government

Decision Making Abilities

Operation of computer and radio systems

Ability to remain calm and work effectively under pressure

ACTIVITIES

Volunteer Firefighter 2007 – Current

Leonardtown Volunteer Fire Department

Chief: Chris Bell

Current driver

CPR certified

Previous Lieutenant and Captain position

Previous Emergency Medical Technician – Basic

Life Member 1979 – Current

Bladensburg Volunteer Fire Department

Chief: David Sumner

Previous Sergeant and Lieutenant

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