IT Support Specialist

Timothy M. Schwab

***** ********* **

Farmington Hills, MI 48334

Phone: 248-***-****

email: ***********@*****.***

FUNCTIONAL SKILL AREAS

Quality Assurance - Inventory Control - Technical Operations Liaison - Network Administrator

TECHNOLOGY SKILLS

Microsoft Windows (desktop and server, all versions, installation and upgrade); Microsoft Server

Administration (installation, upgrade, patch, update); Microsoft Office 365; various array of office applications. Installation, troubleshooting, and repair of various personal desktop, departmental, and campus-wide computing; printing hardware; installation of Microsoft Enterprise and Small Business Servers, including e-mail management; Active Directory management, DNS management, DHCP management. Systems backups and disaster recovery. Antivirus, spyware, malware protection

EMPLOYMENT HISTORY

12/2021 to 10/2024 – MBM Technology Solutions (MSP)

IT Support Specialist

Support mid-size customer base (contract, block time, T&M) on-site and remote.

Primarily assigned to Holy Name Catholic Church (Birmingham); Troy Internal Medicine;

Village Ford (Dearborn)

Resolve all IT-related problems related to network & systems in coordination with IT team & vendors.

Install, maintain, and manage desktop PCs, laptops, printers

Add/remove users/computers in Active Directory

Assign M365 licensing and install local Office apps, One Drive and Teams

Experienced with N-Able MSP software, ConnectWise ticketing and reporting Bomgar remote support

Experienced with Barracuda backup appliances, endpoint disaster recovery

Weekly 24x7 on call support (rotational with IT team)

Maintained high level of system readiness within the office infrastructure

Maintained high level of team support and customer satisfaction

10/2019 – 10/2021 - KPIT, Novi, MI

Technical Support Engineer

Resolve all internal IT-related problems related to network & systems in coordination with central IT team & vendors. Install, maintain, and manage desktop PCs, laptops, Printers, desktop phones (VOIP). Coordinate with telecom service provider for ensuring phone, internet and other office connectivity with home office (located in Pune, India)

Set up email, WebEx, Telephone (VOIP) devices; end user PCs, laptop preparations; local office IT equipment inventory, tracking, enhancing and developing IT provision and system diagnostics.

Coordinate telecom services; Internet, Cisco WebEx, Cisco Telepresence. Manage office network.

Configure and manage office systems,

EMPLOYMENT HISTORY

01/2019 – to 07/2019 - Techlock, Inc., Troy, MI

System Administrator I

Maintain and support integrity of client operating system environment and various computer systems, including Microsoft Windows Server/Desktop, VMWare. Perform systems maintenance tasks, such as system back-up, recovery and file maintenance. Schedule, install, and test system software upgrades.

Monitor ASV (Approved Scanning Vendor) scans and remediate vulnerabilities which pose internal/external threats to client data (which include SSN, credit card #’s and any / all PII (personally identifying information). Received security clearance through the U.S. Department of Education. Monitor anti-virus activity and ensure all endpoints (servers and workstations) are protected with current version of signature files (Symantec, Sophos, Kaspersky)

Responsible for monitoring client data integrity. Remediation of vulnerabilities in compliance with PCI /DSS scans to conform with federal regulations

Gather evidence for reporting vulnerability activity and remediating same; evidence gathering for reporting false positive issues

Remotely performed Microsoft updates and patches to client systems on a monthly rotation, utilizing Microsoft WSUS and Batch Patch application

8/2013 – 11/2018 Critical Signal Technologies, Novi, MI

System Administrator

Install, maintain, administer and manage windows desktop (Windows 7 & 10), and Windows Severs

(Server 2012 through Server 2016). Administered company network, managing user accounts through Active Directory and Group Policy Objects. Monitored network system performance using Solarwinds Orion platform. Performed desktop imaging using Acronis imaging platform.

Assisted setting up Microsoft Federation Services (Azure). Setup users Office 365 accounts and migrate user data to One Drive including Exchange mailbox migration, Sharepoint Services, Microsoft Teams and Skype.

Monitored and administered all network printing functions.

Administered and managed DNS, DHCP, Windows Server Update Service (WSUS), HyperV virtualization management.

Monitored Help Desk system (SolarWinds Help Desk) and fielded tickets as they would enter the system. Install, maintain, and manage Symantec Endpoint Protection for desktops and servers through the Symantec Management Console. Install, maintain, and manage Malwarebytes Business Endpoint security, Ransomware remediation, and Anti-Exploit for desktops and servers through the Malwarebytes management console. Responsible for system backup and disaster recovery using Unitrends Backup Appliance solution.

Committees

Member - Van Dyke School District Executive Technology Committee – (October 1997 thru June 2011)

Member - Information Technology Advisory Committee (ITAC)

Macomb Intermediate School District – (October 1997 thru June 2011)

Member - Management Technology Advisory Committee (MTAC)

Macomb Intermediate School District – (October 1997 thru June 2011)

Education

Oakland Community College, Oakland County, MI: Associate degree in general studies.

United States Air Force - Electronics and Aviation Communications (aircraft radio) maintenance and repair.

Honorably discharged at the rank of E-4, Sergeant

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