Customer Service Specialist
Resume:
Laila A. Taylor
Boynton Beach FL *****
*****.********@*****.***
Professional Summary
Customer Service Specialist skilled at efficiently analyzing and processing high volumes of calls and emails for customer maintenance and setup requests to the highest department standards. Positive and upbeat worker with excellent interpersonal communication skills and decades of experience gained at Office Depot in multiple departments, easily adaptable to any work environment and self-motivated.
WORK EXPERIENCE
Office Depot Corporate Headquarters: 6600 N. Military Trail, Boca Raton, Florida – July 1997 – October 4th, 2024
Customer Service Account Set-up & Maintenance Specialist, July 1999 – October 4th 2024
Maintain high volume of new contract accounts, B2B consisting of large corporations, government, and small business accounts.
Award winning customer service and highest Salesforce case worker every week/month.
Heavy data entry including billing, ECOMM, account set-up and maintaining their accounts.
Communicated externally with customers phone & email to resolve issues concerning their accounts.
SME (subject matter expert) handling all forms of SDP (Store Discount Program) nationally for account managers and external customers.
Trained and mentored new Account Reps/Account Managers and created training documents for new & existing employees.
Proficient using CRM Salesforce, Oracle, AOPS, CMS, G-millennia, Outlook, MS Office Applications, PeopleSoft, Google mail, Chat, Kronos and Teams.
Customer Service Representative Call Center, July 1997-1999
Answered high volume inbound calls from customers placed orders, discrepancies, returns and delays.
Highest salesperson top 5 out of 3 call centers of 300 employees.
Merle Norman, Cosmetics Representative 1993-1995
Makeup Technician, led to high cosmetic sales.
Store achieved Gold Medallion within 3 months of employment & Status for the duration of employment.
Marriott Hotel, Sheraton Hotel, and Holiday Inn Boca Raton, FL 1987-1995
Earned numerous Gold Service Awards.
Responsible for Reservations (9 yrs. experience) Front Desk, PBX operator and Concierge.
PERSONAL SKILLS
Award Winning Customer Service
Critical Thinking, Quick learner and Problem-Solving Skills
Excellent Oral and Written Communication Skills
Time Management Skills: Task Prioritization and Efficiency
Multitasking Perfectionist
Reliable and Hard-working
Computer Literate
Self-Starter worked remotely for over 4yrs.
EDUCATION
Attended Classes at Florida Atlantic University
High School Diploma from Pope John Paul II High School
REFERENCES
Michelle McCarthy, Manager of Customer Set-up
Pamela Fettuccia, Co-worker on Contract Maintenance
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