Data Analyst Power Bi
Resume:
Rudolph Jones
Las Vegas, NV
**************@*****.***
Data Analyst Transforming Data into Strategic Insights
PROFESSIONAL SUMMARY
Dynamic Data Analyst with over five years of experience in harnessing data to drive impactful business decisions and optimize performance. Skilled in SQL, Power BI, and Excel, with a proven history of creating dashboards, conducting in-depth analyses, and delivering actionable insights that boost efficiency and profitability. Known for a meticulous attention to detail and an ability to translate complex data into clear, strategic recommendations. Experienced in supporting cross-functional teams with data solutions that empower decision-makers and streamline operations.
SKILLS
Data Analysis & Visualization: SQL, Power BI, Excel (advanced functions, pivot tables), Tableau, Data Mining, Data Modeling
Database Management: MySQL, Oracle, Microsoft SQL Server, Teradata, IBM DB2
Process Improvement & Compliance: Workflow optimization, regulatory compliance, KPI tracking
Project Documentation: Step-by-step data methodologies, cross-functional reporting, business scenario documentation
WORK EXPERIENCE
Analytics Consultant
Wells Fargo Bank NA, Las Vegas, NV (Remote)
May 2018 – June 2024
Enhanced reporting capabilities by 35% by designing Power BI dashboards, enabling real-time data access for business users, which improved data-driven decision-making.
Identified $35 million in revenue growth opportunities through comprehensive data analysis, aligning operational strategies with business objectives.
Collaborated with HR and finance teams to improve compliance in reporting, achieving a 20% reduction in monthly discrepancies and ensuring data accuracy.
Developed and documented detailed methodologies for data projects, resulting in a 25% increase in cross-team knowledge sharing and process consistency.
Call Center Planning Analyst
Wells Fargo Bank NA, Hillsboro, OR
May 2012 - May 2018
Optimized staffing resource allocation, reducing annual costs by $2 million through predictive modeling, which improved alignment with demand and efficiency.
Increased productivity by 22% by implementing real-time tracking tools, enabling teams to meet service-level targets and respond quickly to demand changes.
Uncovered key insights from trend analysis, leading to a 13% improvement in customer retention through targeted retention strategies.
Standardized reporting validation protocols, enhancing data accuracy by 25% and ensuring consistent alignment with company metrics.
Call Center Sales Supervisor
Wells Fargo Bank NA, Hillsboro, OR
June 2010 - May 2012
Boosted sales conversion rates by 19% by refining customer engagement workflows, enhancing service delivery, and meeting customer needs effectively.
Elevated team performance by 15% by designing training initiatives focused on data interpretation and customer interaction, fostering a data-driven approach.
Minimized documentation discrepancies by 15% through streamlined documentation practices, ensuring compliance and improving data reliability.
Improved customer retention by 13% by analyzing feedback trends and adjusting response strategies to meet client expectations.
EDUCATION
Marylhurst University
Master of Business Administration (MBA), Organizational Leadership and Sustainable Business
University of Massachusetts
Bachelor of Business Administration (BBA), Marketing
Marylhurst, OR
Amherst, MA
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