Call Center Accounts Receivable

KIMBERLY D. CARD

**** ******** ** ******, ***** 937-***-**** EMAIL: *********@*****.***

Driven, self-motivated *Collections*Accounts Receivable* Supervisory Leadership*Financial Counseling*SAP* EPIC* Processing*Supervisory * Credit Worthy Experience* Business-to-Business Collections* Cash Management*Skip tracing* Mortgage* Call Center Experience * Data Entry *Admission/Registration* (Banner) *Oracle*EMS* FDCPA, *NLMS* Business Management* Medical Terminology *Experience*Campus/Nexus*Canvas*FERPA*Quadax*Medicare*Medicaid*MITZ*Call Center Management*Encompass Experience* EMR* Mortgage Servicing*IVR* Fieldglass*Aspect* NICE*Analytical * Problem Solver*Encompass* Experience Manager*IVUE*MSP* Salesforce

PROFESSIONAL EXPERIENCE

Digital Risk 08/2020 to Present

Processing & Customer Support &Loss Mitigation Manager

Lead a team of Loan Openers, JR Processors, Senior Processors, Processing Team Leader 8-15 agents

Create and maintain a positive team environment performance excellence. Responsible for or participates in the hiring, coaching, developing and supervising of team members, including decisions relative to performance reviews, terminations, hires, discipline. Collaborate closely with all operations leaders to achieve companywide goals. Conduct new and ongoing training .Supervises, mentors, coaches, and serves as a role model. Monitors, evaluates, and manages. Actively participate in recruiting, interviewing, and hiring new team members. Serve as escalation point to resolve more complex customer and documentation issues. Develop, track, and report on metrics related to pipeline/queue processes and performance.

Conduct weekly 1-on-1’s with each team member, maintain pipeline management,

Liaise with Closing, Underwriting, and other operations leaders on a routine basis

Consistently address any production needs or issues in a timely manner

Wright Patt Credit Union/Staffmark 03/2020 to 08/2020

Home Equity Coordinator Processor

Review new loan submissions from Loan Officer. Verify loan is complete with checklist and accompanying disclosures, documents, needs list, anticipated, or confirmed program/investor, new contracts. Request any additional items needed from borrower to complete loan. Order and receive VODs, VOEs, appraisal, title, Evaluate credit worthiness by processing loan applications and documentation. Clear Condition in timely manner. Pipeline of 50 loans. Encompass for final loan submission. Submit loan to complete loan file to obtain a clear loan approval. Submit all documents needed to draw closing documents. responsible for mortgage document retrieval including closing procedures, credit reports, property appraisals, 1003 and 9200 forms, seller disclosure statements and titles. Supervised mortgage loan underwriting process and subsequent clearing conditions to ensure credit guidelines were followed. Managed the mortgage process for originator residential mortgage loans.

Serco Management FEMA/Marathon TS

Accounting Finance Processor 11/19-03/20

Manages the Utilities Accounts Payable clerks' daily entries, approval processes and posting daily batches. Makes recommendations and implements improvements in the utilities payable process. Research and resolve issues, monitor, maintain, and review reporting queues within Salesforce workflows. Prepares Utilities/Expense Reports payable department monthly and quarterly basis. Maintain confidentiality regarding compensation arrangements and payroll. Handle any audit requests both internal and external related to the timekeeping/payroll function. Record/maintain financial transactions records.

Alto HealthCare Staffing 06/19-10/19

Accounts Receivable/Staffing Coordinator

Processes account payable invoices to include review and audit invoices received, matching with a proper purchase order. Prepares, verify and process invoices with proper account/post payments. Enter invoices in batch form for payment. Create accounts receivable invoices to include generating daily invoices, review invoicing data, mail invoicing. Print and distribute weekly and monthly receivables reports. Recruit and fill job openings and manage recruiting needs posting positions, resume searches and reviews, partnering with hiring managers to determine needs, preparing offer letters/approvals, setting up interviews, and any additional recruiting needs. Training and hiring staff.

American National University Dayton, OH 10/17-11/18

Student Services Manager/Accounts Receivable Processor

Face to face interview with admission current and re-entry students, academic, and financial paperwork, and forms. Administers, grades, and records Placement Evaluations. Student orientation. Supervises and responsible for federal Student Work-study, student billing, collections. Scheduling. Prepare invoices, post payments, match invoice, credit payments. Assist with title IV and FAFSA.

Evenflo Company/aka Good baby International/ Dayton, Oh 09/16-08/17

Claim Analyst/Credit Collections/Processor

Process accounts receivable aging analysis, cash receipt forecasting, and other special projects. Evaluate specific credit needs and determine credit risk factors. Process credit approval identify potential process improvements. Post payments, collections. Process/adjust a wide variety of claims accurately and timely following established guidelines for accuracy. Prepare bills of lading, creates, distributes, and closes-out tickets. Process all payments.

Gem City Home Care Dayton, OH 08/16-06/17

Medical Billing/Accounts Receivable & Claims

Responsible for capturing and resolving all member complaints regarding bills. Ensure that all assigned grievance issues are resolved within appropriate time restraints. Handle inbound calls into the Grievance Queue bills, appeals. Medicare Medicaid, Private Providers. Review claim appeals for possible fraud and abuse and report to proper department. research and release claim appeal with other health insurance, notifying the COB unit when there is other insurance present. Document within Facets the detailed information appeal. Identify System changes, log the ticket and track the resolutions. Complete claim appeal through claim adjustments or letters of denials. Process a variety of appeals, resolve assigned appeals within regulatory timeframes, achieve departmental quality expectations.

CENTRAL STATE UNIVERSITY/ACCOUNTEMPS DAYTON, OH 03/14-09/15

Cash Management/Collections/Bursar Office

Conduct preliminary financing interviews with new students. Provide students with accurate information regarding application process, loan counseling and their eligibility. Post payment and send invoices, processing registrations and rescheduling of classes. Review loans and assist Staff and other duties assigned. Assist with title IV and FASA.

FIFTH THIRD BANK DAYTON, OH 03/12-09/13

Loan Processor

Serve as initial point of contact. Liaison between borrower, underwriter, loan originator and lender. Collect required documentation from applicants and follow up credit reports, 1099, HMDA, tax returns, invoices. Handle customer issues requiring supervisor involvement. Order credit reports title reports, appraisals. Maintain pipeline over 50-75 files. Audits and reviews executed mortgage closing documents and system data. Reviews the closed loan package, identifies any errors and follows up with any corrections, providing peace of mind by ensuring that all required documents are complete and required signatures obtained.

NATIONAL CITY MORTGAGE/ PNC, DAYTON, OH 04/98-03/12

Loss Mitigation Specialist/Collections Lead

Monitoring all phases of the collection counseling. Encourage to achieve department goals, review problem accounts. Handle repayments, partial claims, and modifications. Counsel on financial debts, trained and lead 5-12 reps. Motivate Collections staff to achieve standard metrics. Manage collections with blended inbound & outbound calls. Run reports for adherence and approve time payroll. . Responsible for keeping collection management up to date on the status of assigned department, including clients, debtors, and employees. Handles and diffuses escalated calls. Coordinates new hire training and the completion of a new employee check list. Ongoing training w/staff to correct or improve performance trends

EDUCATION AND TRAINING

MIAMI JACOBS CAREER COLLEGE, Associates Degree: Applied Science-Respiratory

Contact this candidate