Customer Service Property Management
Resume:
SUSAN
ADAMS
**********@*******.***
Marysville, wa 98271
CONTACT
SKILLS
• Tenant relations
• Scheduling appointments
• Capital Improvement
• Property Maintenance
• Facility Management
• Space Planning
• Policy Enforcement
• Property Inspection
• Building Security
• Property management practices
Dynamic professional with a proven track record in property management and customer service excellence, notably at Pacific Condo Strategies. Expert in tenant relations and property maintenance, I excel in facility management and policy enforcement. Skilled in fostering professional relationships and improving property standards, my approach has significantly enhanced tenant satisfaction and operational efficiency.
PROFESSIONAL SUMMARY
Property Management Assistant
Pacific Condo Strategies, Lake Stevens, Wa
Server
GORDY'S BBQ and STEAKHOUSE, North Bend, Wa
EXPERIENCE
January 2020 - December 2023
Provided excellent customer service by responding quickly to emails or phone calls from tenants and property owners.
•
• Resolved tenant inquiries and complaints promptly and professionally. Kept accurate records of all transactions associated with the management of
• properties.
Coordinated move-in and move-out processes including conducting walkthroughs with tenants.
•
Conducted regular inspections of the properties to ensure safety standards are met.
•
Managed vendor relations including scheduling repairs and maintenance work
• orders with contractors and vendors.
• Investigated complaints, disturbances and violations and resolved issues. Conducted regular property inspections to identify potential maintenance issues.
•
Developed and maintained professional relationships with residents, community
• and owners.
April 2004 - October 2005
Provided excellent customer service by anticipating needs and responding promptly to requests.
•
Greeted and accommodated guests, building positive experience from first interaction.
•
Demonstrated ability to interact with customers in a friendly and professional
• manner.
Prioritized multiple tasks in dynamic environment and stayed calm and composed.
•
Multi-Unit Restaurant Manager
Glen Eagle Golf course, Arlington, Wa
• Used good communication skills to reduce guest dissatisfaction. Checked in with guests throughout meal service, replenishing drinks and
• catering to additional requests.
• Memorized menu to help diners make informed meal choices.
• Assisted with training of new staff members.
Cleaned and sanitized hands and surfaces to optimize food safety and comply
• with health department regulations.
• Processed payments and completed register transactions accurately. Used focus and memorization skills to keep track of tables and remember orders.
•
• Resolved customer complaints and inquiries in a timely manner.
• Prepared and served food and beverages to customers. Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
•
Informed kitchen of special dietary needs or requests, delivering personalized
• meal options.
Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
•
Attended company and restaurant required trainings and meetings, improving skills.
•
Followed alcohol awareness procedures for preventing intoxication and dealing
• with intoxicated guests.
Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
•
June 1999 - October 2002
• Managed Beverage Cart as well as Snack Bar and Dining Room.
• Ordering and picking up all hard alcohol as well as end of month inventory
• Assigned shifts for all areas under my management. Collaborated with executive teams on strategic planning initiatives related to growth opportunities.
•
Assessed staffing needs and recruited, trained, coached and evaluated
• personnel to maximize productivity.
Reviewed employee performance regularly using established criteria in order to provide constructive feedback.
•
Exercised cost control measures such as labor scheduling, menu development, inventory management, pricing decisions. to maximize profitability.
•
Ensured adherence to health department regulations by maintaining high
• sanitation standards throughout the restaurant operations. Delegated tasks effectively among team members while providing guidance when needed.
•
Demonstrated strong organizational skills in managing multiple tasks simultaneously while meeting deadlines.
•
Managed relationships with external partners such as suppliers or vendors for
• successful delivery of products or services.
Bartender
Turnaround Tavern, Everett, wa
Server
59er Diner, Leavenworth, wa
• Monitored cash handling procedures to accurately charge customers. Greeted guests at tables and attended to guest needs to promote customer
• service and satisfaction.
• Provided orientation and on-boarding training to new associates.
• Resolved conflicts between staff and customers in a timely manner. Implemented corrective actions for issues, continuously improving service
• results.
• Facilitated team meetings to ensure staff remained informed of changes. June 1997 - April 1999
• Developed strong working relationships with customers and staff. Efficiently managed multiple tasks simultaneously while maintaining a
• professional demeanor.
• Kept bar organized and clean during busy hours.
Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
•
• Greeted patrons promptly and cordially, exhibiting excellent guest service skills. Completed POS transactions, returning currency, coin, and payment cards to patrons.
•
Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
•
Checked customer identification to verify age requirements for alcohol
• purchases.
Utilized problem solving skills to resolve customer complaints in a courteous manner.
•
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
•
Developed extensive knowledge of beer, wine, spirits, cocktails and other
• beverages to ensure accuracy when taking orders. Operated point-of-sale system accurately for processing payments from customers.
•
Took beverage orders from guests and delivered drinks within reasonable time frames.
•
Adhered to all company policies and procedures regarding alcohol consumption
• and serving laws.
November 1995 - March 1997
Provided excellent customer service by anticipating needs and responding promptly to requests.
•
Greeted and accommodated guests, building positive experience from first interaction.
•
Demonstrated ability to interact with customers in a friendly and professional
• manner.
Sales Associate
Rocky Mountain Chocolate Factory, Leavenworth, wa
• Used good communication skills to reduce guest dissatisfaction. Checked in with guests throughout meal service, replenishing drinks and
• catering to additional requests.
• Memorized menu to help diners make informed meal choices. Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
•
• Processed payments and completed register transactions accurately. Used focus and memorization skills to keep track of tables and remember orders.
•
• Resolved customer complaints and inquiries in a timely manner. Persuaded or influenced guest purchase by enticing with higher margin items
• and add-ons.
August 1993 - October 1995
• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Kept work area clean, organized and free of clutter at all times.
• Performed cleaning tasks, keeping store neat and organized.
• Assisted customers with product selection to ensure customer satisfaction. Operated cash register and POS to handle purchases, refunds, and exchanges
• for customers.
Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
•
Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
•
Organized merchandise displays to promote higher levels of customer
• engagement.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Engaged with guests to understand and anticipate customer service needs. Established a positive rapport with customers by delivering friendly,
• personalized service.
Provided accurate information about products, prices and availability both in person and over the phone.
•
• Tagged new merchandise for sale and updated signs. Encouraged customers to make additional purchases and suggested relevant
• items.
• Met merchandising standards by keeping store stocked and products faced.
• Introduced promotions and sale opportunities, enticing customers.
• Followed checklist to complete retail store opening and closing activities.
• Opened and closed cash registers, balanced cash drawers, and made deposits.
• Assisted with training and mentoring new team members. Drove sales through customer relationship building and suggestive selling
• techniques.
• Maintained inventory records for restocking purposes. Restaurant Hostess
Cafe Christa, Leavenworth, wa
Busser
Cafe Christa, Leavenworth, wa
Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
•
June 1992 - September 1992
Supported servers and bussers through high-volume shifts with food running
• and table clearing.
Greeted customers promptly and courteously upon their arrival to the restaurant.
•
• Monitored restaurant activity to determine seating and dining flow.
• Helped bus tables and ran food to patrons during high-volume periods. Maintained a professional appearance at all times while adhering to the dress code policy.
•
Managed the seating chart efficiently by rotating tables as needed during busy periods.
•
Greeted patrons and coordinated table assignments to meet party preferences
• and requests.
Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
•
Escorted guests to proper tables or offered open seating options in bar and patio areas.
•
Organized reservations for large parties and special events in accordance with
• company policies.
Presented positive first impression of establishment's high standards by delivering exceptional service.
•
• Engaged with guests to maximize satisfaction with food and service. Provided accurate wait time estimates to customers based on current
• occupancy levels.
Answered phone calls to take reservations and address guest questions and concerns.
•
Ensured that all areas of the restaurant were clean, sanitized, and organized throughout shifts.
•
Observed guest needs throughout dining experience, driving high-quality
• service.
June 1992 - September 1992
• Removed plates and glasses from tables after meals.
• Assisted in setting up and clearing tables quickly and efficiently.
• Helped to set up large parties and special events. Maintained a clean and organized work area to ensure safety and sanitation standards were met.
•
• Interacted professionally with hosts and waitstaff to deliver effective service.
• Provided assistance to servers as needed during busy periods of operation.
• Greeted guests warmly upon arrival and provided menus as needed. Demonstrated excellent customer service skills by addressing customers' needs promptly.
•
• Moved tables and chairs according to expected customer numbers.
• Restocked plates, silverware, glassware between courses of service. Performed daily cleaning duties such as sweeping, mopping floors, washing dishes.
•
Ensured all dishes, utensils, glasses, and other supplies were properly stocked at
• all times.
Annabelle Teeter — Sonoma Villero Condos
Resident
********@*******.***
Ryan Kang — Sonoma Villero Condos
HOA President
****@*******.***
Cydney Johnson — Village By The Lake Condos
Vice President Of HOA
********@***.***
REFERENCES
Resident From One Of The Properties
President Of HOA
HOA Vice President Of Property
Contact this candidate