Data Entry Customer Support

Amy Culpepper

Beaumont, TX ***** 409-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Detail-oriented and highly organized professional with extensive experience in data entry, chat support, and editing. Proven track record of delivering high-quality work within tight deadlines while maintaining accuracy and attention to detail. Strong communicator with a knack for problem-solving and a commitment to enhancing customer satisfaction. Adept at utilizing various software tools to streamline processes and improve efficiency. ACCOMPLISHMENTS Recognized as "Employee of the Month" for outstanding performance in customer support and data accuracy.

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Successfully trained new hires in data entry best practices, contributing to a 30% reduction in onboarding time.

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Developed a comprehensive documentation system for chat interactions that increased team efficiency and knowledge sharing.

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SKILLS • Accuracy and Attention to Detail • Fast Typing Speed

• Data Accuracy • Data Collection

• Typing 93 WPM • Advanced Editing Techniques

• Office Administration • Database Management

• Accuracy and Precision • Information Verification WORK HISTORY DATA ENTRY SPECIALIST 11/2020 to 04/2024 Information Resource Group Remote

• Accurately entered and maintained large volumes of data into company databases.

• Conducted regular audits to ensure data integrity and completeness. Collaborated with team members to streamline data entry processes, improving efficiency by 20%.

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CHAT SUPPORT AGENT 06/2018 to 10/2020

Walmart Remote

Provided real-time support to customers via chat, resolving inquiries and issues promptly.

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Maintained an average response time of under 2 minutes, enhancing customer satisfaction ratings.

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Documented chat interactions and feedback for continuous improvement of service protocols.

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EDITOR 08/2016 to 05/2018

A C

Teladoc Remote

Edited and proofread content for clarity, grammar, and adherence to style guidelines.

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Collaborated with content creators to ensure all materials met quality standards before publication.

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• Implemented a new editing process that reduced turnaround time by 15%. EDUCATION Associate Degree: Business Administration Brookline College, Beaumont, TX

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