Quality Assurance Engineer

Charlene Anne Salamanca Kim Smith

San Francisco, CA ********.****.*****@*******.*** 650-***-**** https://www.linkedin.com/in/charleneannesmith/ https://github.com/charleanybeany/charleanybeany Instagram @charlenetheclimbingbean Snapchat @dispatchangel Website: charleneannesmith.net Cashapp $charleanybeany venmo @chvrlenesmith zelle: ********.*****@*******.*** Professional Summary

A detail-oriented and skilled Quality Assurance Engineer with 1 year of experience in software testing, automation, and process improvement. Proven expertise in identifying, analyzing, and resolving software quality issues to ensure top-tier products. Excellent collaborative skills to work effectively with developers, product managers, and cross-functional teams. Technical Skills

● Testing Tools and CRM’s: Selenium, JIRA, LoadRunner, Appium, Hubspot, Groove, Chorus, Salesforce, SalesLoft, Zoom, Slack, LinkedIn Sales Navigator, Google Suite, Microsoft Office.

● Programming Languages: Java, Python, Linux, SQL, JavaScript, CSS, HTML, Swift

● Automation Frameworks: TestNG, JUnit, Cucumber, Cypress

● CI/CD Tools: Jenkins, Git, Docker

● Other Skills: Defect Management, Test Planning, Agile/Scrum

● Soft Skills: Solutions selling, team building, leadership, compassion, customer service, people-facing skills- interpersonal and business relationship-building skills, cold-calling, lead generation, demo setting, appointment setting

Professional Experience

Software Quality Assurance Engineer

Careerist, San Francisco, CA May 2024-Current

● Executed manual and automated tests, tracking defects and working with the development team for resolution, which improved release quality.

● Designed and maintained detailed test cases and plans, ensuring comprehensive coverage for projects and features.

● Actively participated in Agile ceremonies to contribute to sprint planning, backlog grooming, and release discussions.

● Conducted end-to-end testing for multiple applications, identifying and reporting over 68% of critical bugs, leading to [impact, e.g., a smoother product launch or improved client satisfaction].

● Developed and implemented automated testing frameworks using [frameworks, e.g., Selenium, Cucumber], which reduced test execution time by 84%

● Collaborated with developers and project managers to troubleshoot issues and ensure adherence to project requirements, reducing issue resolution time by 30% Teacher

Vineyard App Academy, San Bruno, CA January 2024-September 2024

● Responsible for leading and teaching children ages 5-10 the basics of Game Design and Graphic Design through Canva and personalized game developer tools for children.

● Working with schools throughout the San Francisco Bay Area to create the best learning environment and fostering growth and creativity with students and teachers alike. Driverless Support Specialist

Cruise, San Francisco, CA January 2023-June 2023

● Responsible for leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations.

● Working with the Customer Support and Vehicle Service teams to delight passengers and return vehicles to service following on-road events, and manually driving the vehicles between locations. Business Development Representative

Beans.AI, Salt Lake City, UT September 2022-December 2022

● Utilized CRM tools (Hubspot and Salesforce) to manage leads and track engagement, maintaining accurate records and delivering timely follow-ups.

● Prospected for leads, managed relationships, and scheduled demo appointments for local and regional delivery companies such as Fedex and UPS with Account Executives.

● Mastered techniques in multi-channel outreach via email, text, call, leaving effective voicemails, crafting persuasive email cadences, objection handling, time management, discovery calls.

● Generated and qualified over 30 leads per month, leading to a 42% increase in opportunities for the sales pipeline.

● Executed targeted email campaigns and conducted cold calls, achieving a conversion rate of 22% on initial contacts.

● Collaborated with Account Executives to tailor outreach strategies, ensuring a personalized approach for high-value accounts.

Education

Rutgers University

B.A. in Communications Graduating 2022 New Brunswick, NJ Relevant Coursework: Communications, Marketing, Graphic Design, Presentations, Slidedecks Skyline College

Continued Education San Bruno, CA

Relevant Coursework: Python, SQL, Art

Careerist

Manual Quality Assurance Engineering San Francisco, CA Relevant Coursework: Software Testing, Database Management, Data Structures Certifications

● Certified Software Tester (CSTE) 2024

● ISTQB Certified Tester – Foundation Level 2024

● NASM Fitness Instructor

● YOGA 200-YTT Teaching Training Certificate

● Lifeguard - Red Cross CPR / First Aid / AED Training

● EMT Training, Skyline College, San Bruno, CA, 2022 Additional Information

● Languages: English, semi broken Tagalog, 3 years of Spanish, Learning Korean, a little bit of French, tongues,

● Professional Memberships: [Any associations like the Association for Software Testing]

● Volunteer Experience: Rotary, Noisebridge Hackerspace, SPCA, Filipino Donations, Environmental Beach Clean Ups, SF Food Pantries, Caregiving, Companionship

● Sports: Climbing, Water Polo, Swimming, Weight Lifting, Wrestling, Taekwondo, Gymnastics, KPOP/Contemporary/Ballet/Tap/Jazz/Hip Hop Dancing Part-time

Yoga Instructor: Vinyasa, Fit Flow, Ashtanga, Mysore, Power Flow Fitness Instructor: HIIT (High Intensity Interval Training), Calisthenics, Personal Training, Handstands, Private Swim Lessons

Climbing Coach and Fitness Instructor:

● The Front Climbing Gym, Salt Lake City, UT 2020-2021

● Movement Climbing Gyms, Belmont & San Francisco, CA 2021-2022 Swim Instructor: Flipturns, Breast, Butterfly, Back, Freestyle, Sidestroke, Floating, Diving, Eggbeater, Water Polo

● San Bruno Pool, San Bruno, CA, May 2015 - Sept.2018

● La Petite Baleen, San Bruno, CA, August 2016 - Sept. 2017

● Burlingame Aquatic Club, Burlingame, CA, May 2024 - October 2024 Barista:

● Cafe Reveille, San Francisco, CA, 2023

● Philz Coffee, Westborough CA, 2022

● Starbucks Coffee, Ogden, UT 2021-2022

● Fuumi Sushi, Burlingame, CA 2019-2024

Music: on Spotify on Soundcloud on Apple Music, Amazon Music, Youtube @asmrchar101 Social Medias: Instagram @charlenetheclimbingbean Snapchat @dispatchangel TikTok

@charleanybeany

Awards and Achievements

National Collegiate Climbing Championships 2019 Rutgers University Climbing USA Climbing Athlete of the Year 2017 Graduating Capuchino High School, San Bruno, CA 94066 National Naval Officer Scholarship, NROTC 2017

Rutgers University Nursing BSN

High School Team Captain: Water Polo, Swim, Wrestling Clubs:

Interact Club - Vice President Volunteer Organization, Capuchino High School 2015-2017 Filipino Dance Troupe, Rutgers University 2017-2018 Buddhist Soka Gakkai International Value Creating Society, Rutgers University 2017-2019 Rutgers Climbing Club, Fundraising Chair 2019

Additional Schooling

Joyce University RN program, Sandy, UT 2021-2022

CCSF Community College of San Francisco, SF, CA 2023-2024 Hobbies:

Singing, Dancing, Pottery, Bracelets, Clothing Selling, Stock Market Day Trading, Crypto, Pole Dancing, Ukulele, Guitar, Granny Square and Hat-Making Crochet Extras:

● Solve Rubiks Cube in 1:15 seconds

● Solved the 2048 Game on many occasions

● Highest Score at Dave N Busters (Piano Tiles: Score 86, Doodle Jump: Highest Score: 1000)

● V7 Bouldering Rock Climbing, 5.12c Flash (Lead Climbing), 5.12c (Top Rope), Speed Wall 16.6 seconds

● Swimming: 50m Freestyle: 27.72 seconds, 100m Freestyle: 1:02:21, Can hold breath for 1:44 seconds

● Can hold a handstand for 2:30 seconds

● 25 pullups max record

● Clean and Jerk: 92 lbs (41.73 kg) Olympic Style Weightlifting

● Standing Backflip on Mats

● Hand-to-hand standing handstand on hands standing straight up on ground Favorite Movies:

● Stick It, Corpse Bride, Interstellar, La La Land, All Dogs Go to Heaven, Big Daddy, Moana, Spirited Away, The Giver, The Help, Studio Ghibli Films, Favorite Books:

● The View From Saturday, The Help, The Giver, Rick Riordan Percy, Favorite TV Shows:

● The Office, Stargate Atlantis, Teen Titans, Glee, One Direction, Parasite, Ouran Host Club, Vampire Knight, Finneas and Ferb, Suite Life of Zach and Cody, Blue’s Clues, Courage the Cowardly Dog, Flapjack, Chowder,

Artists I Like:

● Queen, Beatles, Ariana Grande, Billie Eilish, Justin Beiber, Olivia Rodrigo, The Shins, Bo Burhman, Jack Johnson, Hobo Johnson, BENEE, Joji, Audrey Mika 4 Agreements

1. "Be impeccable with your word"

2. "Do not take anything personally"

3. "Do not make assumptions"

4. "Always do your best"

For every Reaction, there is an equal but opposite Re-action - Newton's 3rd law of Motion:

“Physics is represented in the Law of Cause and Effect, Buddhist Principle of Karma, as shown through energy in the way that things and human beings alike effect each other (spiritually, mentally, physically, emotionally, energetically, and karmically)”

~ Charlene, 2024 ~

Other jobs: Career coaching (unpaid), communication therapy - under the table for clients, Dialectical Behavoir Analysis, Therapy dodgeball, massage asmr (autosensory meridian response) therapy. Aspiring Psychologist, Philanthropist, Philospher, Theologist, Buddhist, Christian, Judaism Islam Hindu studier, LMFT or Speech Language Pathology, Dietician, Nursing Director at Hospitals Mental Health Units to ensure the quality of care for all patients experiencing lack in their lives, related to mental illness, sudden death of friends or family, poor mindset, unfortunate circumstances, going to Church at We Are Church on Sunday’s, Jazzy nights at Danny Corona’s house, Hackathon for AI and Technology, Designer of clothing, bracelets, outfits curated, fashionista, model, selling feet pics, ASMR channel, currently learning to become a Master Banya Platza at Banya Archimedes at 748 Innes Ave, San Francisco, CA. Pickleball learner, tennis casual player across my house at the Minnie & Love Ward Recreation park, learning tai chi and martial arts of all sorts, boxing, jiu-jitsu, self-defense, fighting, taekwondo Fun:

● Improv Comedy

● Contact Improv (I made up a similar dance called Ecstatic Contemporary Ballet Ecstatic Dance)

● Ecstatic Dance

● Stand Up Comedy

● Freestyle

● Rapping and poetic singing word (like spoken word)

● Burlesque and Wacking, Raving, Tutting,

● Caberet Theater Like Performance Dancing

Communication: Love is a Universal Language

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