Customer Service Office Manager
Resume:
DARCY L. HOLLOWAY CCMA
OBJECTIVE:
To obtain a position to utilize my communication and organizational skills, medical experience, commitment to learning to improve patient relations and medical qualifications. With 25+ years of strong customer service and dedication to customer loyalty and confidentiality, I have consistently maintained a cheerful outlook while enjoying helping people.
EDUCATION:
Heald Career College, Roseville, CA
Associate in Applied Science Degree emphasis on Medical Assisting
CORE COMPETENCIES:
Medical Software / EMR / EHR: HCHB, Cerner Millennium, Allscripts, Centricity, Medical Office Manager, A-4, McKesson, Prognosis, Falcon
Microsoft Office (2010) Word, Excel, PowerPoint, Type 45 wpm
Provided initial contact to clientele, responding quickly and diplomatically to concerns
Acquired personal and insurance information, updated system as needed while registering patients
Ensured ongoing and consistent customer satisfaction by providing on-time delivery and follow-up
Answered a high volume of calls and in-person inquiries; treated each person with respect
PROFESSIONAL EXPERIENCE:
Accent Care Home Health
June 2021-June 2024
Administrative Specialist, Super Billing Team Lead
Medicare certified home health agency, Medi Cal, Private insurance
Served as branch lead on Account Receivable significantly decreasing unbilled claims
Obtained outstanding F2F documentation and orders
Triaging incoming calls and redirecting to appropriate staff
Putting together SOC packets, ordering monthly supplies for office
Reorganized medical supply room to ensure compliance with state and CMS regulations
Proficient in HCHB, Scheduling, medical records, intake, AR, report manager
Developed inventory system to improve supplies taken for patients
Active role in the new hire orientation and hiring process
Hand on use of VPN for Remote use when necessary
Active member of QAPI committee contributing to PIP’s for quality improvements
Participated in mock CHAP survey
Identified clinical and administrative deficiency, worked with leadership to implement corrective action.
Developed and maintained clinical monthly On Call Schedule between two locations
Extensive software usage, HCHB, Forcura, Tiger Text, SHP, Microsoft office Suite including teams, outlook, excel, word, Promise point, Web EX, ZOOM
Maintained a working and cohesive relationship with account executives in sales for incoming referrals
Developed and maintained a COVID vaccine log and card file for the CRC and Management
Close collaboration with sales and marketing team coordinating, sending HIPAA compliant documentation
People 2.0 for Dignity Health September 2020- March 2021 (contract)
Medical Assistant Float for El Dorado Hills
Front Door screener during Covid 19 following proper protocols
Updating patient immunizations in EMR
Assisting coworkers with essential office work
Revive Pain and Spine Center, Carmichael, CA May 2020-August 2020
CCMA for Carmichael and Woodland Clinics
Rooming, updating patient information in a time efficient manner
Obtaining authorizations for MRI, CT, X ray and Medications, then sending out the orders
Scheduling follow up appointments, returning patient calls, preforming in house labs
Preparing injection trays for in-house injections
Preforming and adhering to proper COVID-19 protocols for sanitary and cautionary risks.
California Medical Legal Services, Fresno, CA July 2019-March 2020
Traveling CCMA
Assisted different disability doctors in various locations
Organized paperwork for medical charts, obtained signatures, verified documentation
Provided accurate time and collected fees for depositions
All’s Well Staffing for Dignity Health February 2018-January 2019
CCMA/Cerner Super User- Woodland, CA
Provided support and training of new EMR to clinical, nursing and employees
Assisted in back loading of patient information from one EMR to new EMR in HIM
Quality Assurance of all information in new EMR
Ampla Health Lindhurst January 2016 – January 2018
CCMA –Olivehurst, CA
Open/close of daily logs, cleaning dirty rooms, locking up injections, autoclaving
Rooming in a timely manner, taking correct vitals, opening, and updating patient charts, preparing patient for doctor.
Retrieving outside service reports as needed to for doctor’s review or to close referrals
Scheduling upcoming follow up appointments, outside specialty appointments
Obtaining prior authorizations for specialties, and medications
Completing in-house labs; A1c, INR, HCG, UA, Hemoglobin, Blood Glucose, rapid strep
Assisting doctors in procedures; pap, Mirena insertions, Nexplanon insertions and removals, cysts
Correctly giving injections and medications to both adults and pediatric patients
Keeping rooms stocked with supplies needed that the providers may use during visits
Jay Kay Staffing For CDCR Folsom Prison June 2015 - December 2015
CCMA –Represa, CA
Assisting Psychologist with cell side appointments, confined appointments
Scheduled patients for upcoming sessions, labs for medication levels
Opened and updated charts, obtained signatures, sent out medication refill requests
Prepared reports of incidents within the time limit requested
Keep logs of patient refusals for Psychologist
Trained new incoming employees in duties and procedures.
North Valley Nephrology August 2013 - October 2013
Intern for CCMA -Yuba City, CA
Rooming in a timely manner, taking correct vitals, opening, and updating patient charts, preparing patient for doctor.
Scheduling upcoming follow up appointments, outside specialty appointments
Cleaned and prepared rooms for next visit
Transferred paper charts to electronic charts then updated them one EMR to newer EMR
Called and reminded patients of upcoming appointments the day before
Performed in house labs and gave correct injections.
Fremont Rideout Health Group August 2008 - May 2010
Admitting Technician/PBX Operator
Register patients for same day procedures and hospital stays when admitted through ER.
Opened and updated patient information and demographics, informed insurances of admission
Obtained patient signatures at time of service and going to floor after admission for signature.
Escorting patients to procedure areas as needed.
Once the physician discharged Patients, properly closed the charts for medical records.
Ran reports for Nursing, Laboratory and Radiology
Answered Multi line phone system with politely and in timely manner, transferred calls correctly.
Announced Codes over the overhead as they were called in to the operator.
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