Warehouse Worker Operations Manager
Resume:
**** ********** **** ***** ******, Ne *****
210-***-**** Cell
Email:**********@*****.***
Dewey D. McVea III
CAREER SUMMARY AND OBJECTIVE:
A dependable leader and team player with effective communication skills that remains focused on team development and maintaining company goals and objectives. My personal career objective is to secure a position that will allow me to utilize my past management experience and offer professional growth in the future, while positively effecting the economic growth of a company.
EXPERIENCE:
Fedex Ground 03/20-10/23 Package Handler/Operations Manager
• Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals • Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs.
• Investigates, resolves and/or escalates customer service issues, as appropriate.
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety • NONESSENTIAL FUNCTIONS
• Always willing to help beyond my normal routine
I was in Northern Milwaukee And Aurora Colorado when they needed assistance at those buildings.
Premier Rental And Purchase 11/19-09/20 Sales Manager
Manage rental accounts and meet company account management goals and expectations, by collecting on current and past due accounts while adhering to company standards, policies, and procedures.
• Maintain accurate records of customer account activity, to include current and past due accounts • Review past due accounts and communicate in person and via phone with the customers to promote timely payments
• Collect customer payments on a timely basis and meet daily/weekly collection standards
• Complete customer service calls in a timely manner as assigned
• Follow all policies and procedures and adhere to all standards Deliveries & Pick-ups: • Load/unload truck, or other vehicle, per policy to safely protect...
Ashley Homestore (Hometrends) 01/2019-11/2019
●Welcomed and professionally engages every guest to ensure customer expectations are met and the Ashley brand image is properly represented.
●Followed the Ashley Sales Approach with each guest to maximize average sales per guest and ensure above minimum category sales goals. Asked questions and listens to guest needs; provided options and advise on meeting those needs. Performed product presentations, attempted to close each sales opportunity and adds on additional items and extended warranties to the sale.
●Contacted customers by telephone, mail or e-mail after product delivery to ensure total satisfaction and establish next steps to continue to serve the customer in their home furnishing needs.
●Completed post-sales order entry and administration processes.
●Completed showroom floor recovery processes throughout the day.
●Worked vigorously on sales performance improvement by using available learning tools and programs.
●Developed and maintained high levels of knowledge on Ashley business products and promotions.
●Participated actively in sales meetings and one-on-one coaching sessions with store managers and trainers.
●Demonstrated the company's core and growth values in performance of all job functions.
●Learned the furniture retail industry as a whole to establish a strong understanding of Ashley's products and their positioning in the marketplace, as well as the processes and procedures in how the business is operated.
●Picked up projects on the fly; performs other duties as assigned from time to time, such as cashiering.
McDonald’s Shift Leader 01/2018-01/2019
●Responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
●Responsible Food Safety.
●Responsible for Internal Communication.
●Responsible For Inventory Management.
●Responsible Daily Maintenance and Cleanliness.
●Responsible For Managing Crew.
●Responsible For Quality Food Production.
●Responsible For Scheduling.
●Responsible Training.
Century Link Sales Associate 10/2016- 09/2017
●Ability to perform consultative selling with customers face-to-face, via the phone and at outside events/shows.
●Ability to work in set location, as well as in other metro area stores upon request.
●Handling customer inquiries as it relates to CenturyLink's product offerings, pricing, billing, etc.
●Meeting established sales objectives by selling CenturyLink's consumer and business products and services.
●Assisting Store Manager in maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control.
●Completing operational duties, including paperwork and sales reports as they relate to store opening and closing.
●Handling customer escalations.
●Adhering to CenturyLink's store policies and procedures.
●Ability to work a flexible schedule, including evenings, weekends, and holidays.
●Ability to stand in an enclosed area 100% of your shift while assisting customers.
01/16-09/16 Verizon Wireless Retail Sales Associate (TCC)
●Meet sales goals by selling our products and services to new and existing customers
●Effectively present products and services to and develop relationships with potential clients.
●Handle all administrative aspects of the sale including but not limited to: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
●Stay up to date with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development
●Know the market by keeping up with competitive offers and be able to provide market feedback to the Sales Manager regarding local competition and product/service needs
08/15-12/15 Retail Sales Lead (FT) SHO
●Ability to assist in leading, coaching and developing a team of associates
●Ability to form strong partnerships and communicate well with store team members
●Strong understanding of Outlet Stores profit drivers
●Ability to identify issues and recommend business solutions to the Assistant Store Coach -- Sales or Sales Supervisor
03/13-04/15 Wireless Team Leader “Market Source” Target Mobile
Building and maintaining relationships with Target store employees and Target store guests
Training All new Employees and Coaching Current Team Members
Product knowledge for each carriers: Verizon, AT&T and Sprint Services
Maintaining product and displays to clients’ standards (merchandising)
Representing Targets products and services
04/12-02/13 Store Manager “Travel Centers Of America Wireless Division” San Antonio Tx
Responsible for Hiring, training, and developing sales staff in retail store.
Responsible for setting appropriate individual performance standards for the store in line with national standards.
Facilitated and participated in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.
Established and monitored store work schedules and staffing issues to effectively manage payroll expenses.
Effectively managed profit and loss responsibility for store and protects company assets.
Maintained internal visual merchandising and in-store displays and ensures store appearance meets company standards at all times.
Performed daily sales paperwork audits for accuracy.
Managed daily cash handling and accounts payable activity.
09/11-04/12 Retail Store Manager ”RUWIRELESS” San Antonio Tx
Responsible for hiring, training, and developing sales staff in retail store.
Responsible for setting appropriate individual performance standards for the store in line with national standards.
Facilitated and participated in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.
Established and monitored store work schedules and staffing issues to effectively manage payroll expenses.
Effectively managed profit and loss responsibility for store and protects company assets.
Maintained internal visual merchandising and in-store displays and ensures store appearance meets company standards at all times.
Performed daily sales paperwork audits for accuracy.
Managed daily cash handling and accounts payable activity.
04/11-09/11 Retail Sales Manager In Training “Cricket Wireless Mobile Link” San Antonio Tx
Maintained internal visual merchandising and in-store displays and ensures store appearance meets company standards at all times.
Maintained proper inventory controls, facilitated inventory transactions and maintained compliance with Cricket Wireless store standards.
Performed daily sales paperwork audits for accuracy.
Managed daily cash handling and accounts payable activity.
02/08- 02/11 Retail Sales Associate “Cellularsales” San Antonio and Austin Tx
Maintained internal visual merchandising and in-store displays and ensures store appearance meets company standards at all times.
Maintained proper inventory controls, facilitated inventory transactions and maintained compliance with Verizon Wireless store standards.
Performed daily sales paperwork audits for accuracy.
Managed daily cash handling and accounts payable activity. Primary focus was generating business accounts.
10/07 – 02/08 Retail Store Manager “Prestigewireless” San Antonio, TX
Responsible for h, training, and developing sales staff in retail store.
Responsible for setting appropriate individual performance standards for the store in line with national standards.
Facilitated and participated in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results.
Established and monitored store work schedules and staffing issues to effectively manage payroll expenses.
Effectively managed profit and loss responsibility for store and protects company assets.
Maintained internal visual merchandising and in-store displays and ensures store appearance meets company standards at all times.
Maintained proper inventory controls, facilitated inventory transactions and maintained compliance with Verizon Wireless store standards.
Performed daily sales paperwork audits for accuracy. Managed daily cash handling and accounts payable activity.
05/05 to 01/07 Retail Area Manager * BeeWireless San Antonio, Texas
Managed a team of 4 Store Managers, 15+ sales associates, spread over 4 retail locations.
Responsible for education/training, motivation, retention and leadership of the activities of frontline managers and supervisors as well as the real time management of sales goals.
Prepare and manage manpower/store coverage plan to effectively allocate resources.
Perform management duties to include: hiring & training; performance feedback, corrective action counseling, and terminations.
Responsible for ensuring the maximum utilization of resources and the achievement of sales goals and financial objectives.
Further responsibilities include leading organization and store initiatives to drive continuous process improvement, while simultaneously delivering world-class service.
Identify process improvements and procedural challenges, recommending appropriate solutions to Senior Operations Manager.
Responsible for completing monthly performance reviews and development plans to ensure employee growth and compliance.
Work with employee relations/human resources to identify possible business risks/concerns and ensure adherence to company policies.
Responsible for store merchandising, operations and retail management practices and procedures.
Perform specialized and complex projects independently as assigned.
Develop and maintain relationships with key decision makers/customers.
Recipient of awards for excellence and exceeding team goals.
EDUCATION:
1987-1989 St. Phillips College San Antonio, Texas Liberal Arts Major * Completed 4 Semesters. 2021-Current Mid Plains Community College North Platte, Ne. Associate Of Arts/Bachelor Of Science: Business Administration Degree.
COMPUTER SKILLS: Word, Excel, Microsoft Office, PowerPoint, Teletracker POS, and VDeck Email.
ADDITIONAL PROFESSIONAL SKILLS: Inbound and outbound management experience, sales, customer retention, manual dial and predictive/automated dial systems experience. IBOC, My Schedule, ERMA And Master Schedule.
Awards: Team Member Of The Month FY22, Fedex Ground Bravo Zulu Award FY22
References: Submitted Upon Request.
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