Business Analyst Systems

Contact

972-***-**** (Mobile)

***.********@*****.***

www.linkedin.com/in/

mauricemcdonald (LinkedIn)

Top Skills

Sales Operations

SQL Server Analysis Services

(SSAS)

Oracle SQL Developer

Languages

English

Certifications

SAP Enterprise Systems Business

Analyst

Jira Service Management

Fundamentals Badge

Program Management Foundations

Confluence Fundamentals Badge

Introduction to ITSM

Maurice McDonald

Technical Business Analyst @ WPP SAP S/4HANA, Jira, Technical Writer

Fort Worth, Texas, United States

Summary

With a robust background in business system analysis, my role at WPP centers around enhancing business processes and translating stakeholder requirements into effective technology solutions. Expertise in SAP S/4HANA, Okta administration, and Azure DevOps Services underpins my ability to optimize and innovate within our business operations.

My tenure as a Business Systems Analyst has honed my skills in dissecting complex business needs and spearheading the development of strategic solutions that align with departmental standards. Our team has successfully implemented system upgrades and improvements, substantially elevating operational efficiency and user acceptance testing outcomes.

Experience

Pinto Ranch

Sales Professional

March 2024 - Present (8 months)

Dallas-Fort Worth Metroplex

Greeting customers, answering questions, specializing in styling western apparel and cowgirl chic fashion. Helping customers find jewelry that fits their needs, presenting options, and closing sales

After-sales service: Wrapping, cleaning, resizing, or repairing jewelry WPP

Technical Business Analyst

April 2022 - October 2024 (2 years 7 months)

Remote

Analyzed business, engineering, science, and other data processing problems related to GitHub. Mapped, analyzed, and documented business processes and projects. Translated business objectives into technical specifications. Overseen the implementation of technical business projects and solutions. Page 1 of 8

Improved existing computer systems and ensure hardware is compatible with system updates. Analyzed or recommended commercially available software. Conducted market analysis and forecasting. Reported to senior management and seek approval for software development projects. Ariat International

Sales Professional

July 2023 - February 2024 (8 months)

Fort Worth, Texas, United States

Greeting customers, answering questions, specializing in styling western apparel and cowgirl chic fashion. Helping customers find jewelry that fits their needs, presenting options, and closing sales

Set up POS systems, and retail booths for stock show and rodeos. GM Financial

Senior Business Systems Analyst

January 2023 - July 2023 (7 months)

Dallas-Fort Worth Metroplex

Formulated and define systems scope and objectives based on the business needs, a thorough

understanding of business systems and industry standards. Assisted in resolving production outages or other system issues. Gathered, analyze and document business and functional requirements and recommend innovative solutions. Planned, organized and directed the implementation of business solutions in accordance with company and organizational strategies. Developed and managed relationships with business, internal and external IT partners to provide technology based solutions to business needs. Performed intermediate level critical analysis to creatively solve problems. Supported development, QA and UAT activities as it pertains to system functionality throughout the project lifecycle. Identified application risks, impacts, options and recommendations for mitigation. Created and maintain process flows, component diagrams and detailed process functionality. Maintained intermediate level technical and functional awareness and competence of supporting business applications and organizational and industry technology standards. Served as a liaison by relating business issues to internal and external ITS partners, and relating technology solutions to business customers. Performed other duties as assigned. Conformed with all company policies and procedures.

CHRISTUS Health

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Service Now Business Systems Analyst

November 2021 - March 2022 (5 months)

Business Systems Analyst

Examined current and new business procedures. Identified effective third party solutions for business software system issues related to healthcare EMR and ERP systems. Reported common patterns, pain points, lessons learned, and other issues to management. Recommended solutions for improving and restructuring company procedures. Assessed company performance, information, and plans by conducting regular tests and analysis. Monitored company systems status and report any progress or changes. Researched and estimated the costs of upgrades and improvements. Established specifications for new projects by developing project goals, phases, and budgets.

NCR Corporation

Sr Program Project Management Consultant

October 2019 - November 2020 (1 year 2 months)

Greater Atlanta Area

Developed project plans, defining project goals, and creating schedules to ensure projects are completed on time. Allocated tasks to the project team, managing budgets, and tracking resources Reviewed project status, identifying trends and inefficiencies, and making recommendations for improvement. Identified and managed project risks, and developing solutions. Communicated project status to stakeholders, and provided regular guidance to team members. Developed positive relationships with clients, vendors, and management. Managed change requests, and supporting employees in implementing new processes and tools.

Interstate Batteries

JD Edwards Business Analyst

August 2019 - October 2019 (3 months)

Dallas/Fort Worth Area

Created functional designs, test scripts, and training documentation. Lead business process and other implementation efforts. Configured JD Edwards software. Integrated JD Edwards EnterpriseOne ERP with external systems. Developed user security, segregation of duties, user profiles, and a security matrix. Performed Fit-Gap analysis to close business process changes. Assisted teams with functional unit testing, system integration testing, and user acceptance testing. Identified opportunities for efficiency and process improvement. Provided JDE training to end-users and working directly with them to identify opportunities for business solutions. Troubleshooted Page 3 of 8

and performing job duties following defined procedures and with limited supervision.

ProSphere

Salesforce Administrator

December 2018 - August 2019 (9 months)

Remote

InEight

Professional Services Consultant

October 2017 - October 2018 (1 year 1 month)

Remote (Work From Home)

Recommended and documented application roadmaps to support strategic growth, including interrelated and data dependent applications, and future business needs to Kiewit and its subsidiaries. Supported documentation used in soliciting bids for potential business or IT solutions required by the homebuilder.

Performs routine audits of systems and software to ensure the highest level of performance and capabilities. Identifies problems and recommends solutions. Partnered with Kiewit business and IT teams to determine estimates on resources and timing to meet business needs and communicates to appropriate stakeholders. Collaborated with UX/UI Teams, Scrum Masters and developers under the direction of a product owner to provide data, testing, and feed back for “ShowMe” Tableau based applications within a construction software suite. Engaged client to gather software requirements/business rules, and ensure alignment with development teams to enhance SaaS platforms. Perform root cause analysis on defects and inquiries, ensure they are recorded, reviewed, resolution identified, and implemented to prevent future errors Manage IT intersections requirements gathering, writing test scripts, UAT testing, post go-live support)

RealFoundations

JD Edwards Functional Consultant

January 2017 - July 2017 (7 months)

Dallas/Fort Worth Area

Analyzed and designed, and tested new application modules. Provided training to end-users on JD Edwards World 7.3. Identified opportunities to streamline business processes. Troubleshooted and performing job duties with limited supervision. Created functional solutions, functional designs, test scripts, and training documentation. Lead business process and other Page 4 of 8

implementation efforts. Configured JD Edwards software. Defined and created detailed functional and technical specifications. Supported integration testing of enterprise systems and post-implementation validation. Gehan Homes

JD Edwards Sr Business Systems Analyst

April 2016 - October 2016 (7 months)

Dallas-Fort Worth Metroplex

Collaborated with key functions to gather, document, and understand business objectives and requirements, ensuring alignment with technology challenges and opportunities. Identified and implemented opportunities for business process improvement, emphasizing enhanced system functionality and data usage. Documented and articulated business processes, requirements, and functional designs, ensuring usability and data accuracy. Provided end-user support, including testing, maintaining systems, and resolving data quality issues. Conducted analysis to evaluate project or application feasibility, prioritize requests, and address operational challenges. Developed and delivered training materials to educate others on business or system expertise while continually acquiring new knowledge through research and training. D.R. Horton

JD Edwards World ERP Business Analyst

January 2014 - April 2016 (2 years 4 months)

Dallas/Fort Worth Area

Analyzed and designed, and tested new application modules. Provided training to end-users on JD Edwards World 7.3. Identified opportunities to streamline business processes. Troubleshooted and performing job duties with limited supervision. Created functional solutions, functional designs, test scripts, and training documentation. Lead business process and other implementation efforts. Configured JD Edwards software. Defined and created detailed functional and technical specifications. Supported integration testing of enterprise systems and post-implementation validation. 3 Stacks Smoke and Tap House

Front of House Manager

March 2013 - June 2014 (1 year 4 months)

Overseen staff, handling shift changes, and training employees to provide excellent customer service. Ensured customers receive quality service, addressing concerns, and resolving complaints. Coordinated reservations and Page 5 of 8

seating to maximize capacity and optimize the dining experience. Maintained order and cleanliness within the establishment

Collaboration: Collaborating with kitchen staff and coordinating with back-of- house staff

Scheduling: Creating schedules and ensuring each day is staffed to the restaurant's required level

Company standards: Implementing company standards for a positive guest experience

CDK Global

Virtual Implementation Consultant

February 2013 - January 2014 (1 year)

Remote

Assessed client needs, business processes and requirements. Configured solutions, customized software to meet the client's needs. Managed implementation overseeing the entire implementation process. Provided training to users and offering ongoing support. Documented processes, created and maintained implementation documentation, including status reports. Identified risks and mitigating potential risks. Collaborated with sales and technical teams. Delivered presentations and demonstrations to clients. Gathered feedback and data requirements from clients. CDK Global

Senior Enterprise Resources Planning Consultant

July 2007 - December 2012 (5 years 6 months)

Atlanta Metropolitan Area

Administered, configured, and maintained various ERP systems to ensure optimal performance. Collaborated with stakeholders to gather requirements for system enhancements and customizations. Implemented and tested ERP system updates, patches, and new modules. Trained various levels of associates during go-live and post implementation. Resolved application errors and updated point-of-contact with case numbers regarding issues that had been escalated to higher levels of technical support. Fujitsu

Technical Support Specialist

October 2011 - February 2012 (5 months)

Dallas-Fort Worth Metroplex

Served as the initial point of contact for incoming technical support requests. Page 6 of 8

Supported POS systems of Abercrombie and Fitch, Hollister and other retail apparel stores.

Assisted customers with technical issues and questions about computer hardware and software. Diagnosed resolved issues with computer systems, software, and hardware. Installed and configured hardware, software, and peripheral equipment. Developed and delivered technical training to educate customers and others. Administered accounts, network rights, and access to systems and equipment. Monitored and reporting on client-level computer system performance. Researched the latest product patches and fixes. Documented hardware and software updates. Prepared reference material for users by drafting operation instructions.

CDK Global

Senior Client Services Representative

March 2003 - October 2006 (3 years 8 months)

Atlanta Metropolitan Area

Served as the initial point of contact for incoming technical support requests. Provided technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations computer systems and networks. Monitored ADP Dealer Management Systems usage and needs. Researched, identified, and recommended reports and applications that would improve the stability of systems and networks.

US Army

Public Relations Administrator

November 1991 - November 1995 (4 years 1 month)

Fort Liberty, North Carolina

Education

SMU Continuing & Professional Education

Coding Bootcamp · (April 2022 - January 2023)

St. Michaels Learning Academy

SAP Business Systems Administration · (April 2021 - November 2021) Divergence Academy

Cloud Engineering Immersive · (July 2021 - October 2021) SMU Global & Online

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Certification, Project Management · (2018 - 2018)

Northeast Alabama Community College

Business Administration and Management, General · (August 1996 - January 1999)

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