Quality Engineer Site Reliability

Charves Revels

Cupertino, CA

Cell: 865-***-**** Email: ***************@*****.***

LinkedIn Profile https://www.linkedin.com/in/charves-revels/ PROFESSIONAL SUMMARY

Experienced technology and operations leader with over 20 years in roles ranging from Site Reliability Engineering to Manufacturing Quality Engineer. Proven ability to drive efficiency, manage complex projects, and lead cross-functional teams to deliver impactful results. Expertise in infrastructure management, content production, and operational workflows, with a strong focus on security and innovation. PROFESSIONAL EXPERIENCE

REM Management & Operations @RSKGROUP

(working for Apple)

December 2018 – Present

• Developed infrastructure centralizing assets across Retail Marketing, improving workflow efficiency by 60%.

• Introduced technical tools and processes that enhanced team productivity, reducing project completion time by 45%.

• Designed and implemented a ticketing system for creative requests, cutting turnaround time by 75%.

• Provided leadership to a team focused on resolving ambiguous business problems and delivering user-centric solutions.

• Successfully managed complex, multi-stream projects to completion, meeting critical deadlines.

• Partnered with cross-functional teams to optimize user experiences and achieve shared product outcomes.

• Ensured adherence to security protocols in handling ultra-confidential assets. Apple, Cupertino, CA

Site Reliability Engineer - Infrastructure

January 2014 – December 2016

• Automated large-scale infrastructure management, reducing manual interventions and enhancing system reliability.

• Designed and implemented monitoring and observability systems to ensure service uptime and proactive issue resolution.

• Led incident management efforts, diagnosing and resolving system failures, with a focus on root cause analysis and prevention.

• Collaborated with development teams to build scalable, resilient applications, contributing to codebase as needed.

• Conducted performance optimization and capacity planning to ensure efficient resource utilization and prepare for traffic surges. Apple, Cupertino, CA

Compression Video Engineering

December 2014 – December 2018

• Produced content for Apple Web, Apple Music, Apple TV, PR B-Roll, YouTube, Apple Keynote, and Social Media.

• Utilized HLS Encoder and m3u8 Editor for streaming and media preparation.

• Performed QA using AC Player and conducted tests with HLS Test Pro to ensure media quality and delivery standards.

• Worked extensively with Adobe tools for video editing and post-production tasks.

• Optimized video codecs (H.264/AVC, H.265/HEVC, MPEG4) to ensure high-quality content delivery.

• Handled caption file formats such as VTT, SRT, and ITT, ensuring accessibility across platforms.

• Maintained strict security protocols in managing ultra-confidential assets. Y12 National Security Complex, Oak Ridge, TN

Manufacturing System Developer

June 2000 - Nov 2013

• Create, troubleshoot, and optimize Computer Numerical Control (CNC) machine tool post processors

• Provide technical expertise for Smart Factory initiatives

• Perform continuous improvement efforts such as reducing defect rates, increasing first-pass yield, increasing safety, and reducing process cycle time.

• Create/Update Software Quality Assurance (SQA), Cybersecurity, and other miscellaneous documentation.

• Provide IS&S representation in Production Tier 1, 2, & 3 meetings.

• Maintain configuration and change for DNC assets, post processors, simulators, etc. Denso, Maryville, TN

Manufacturing Quality Engineer

August 2001 – September 2010

• Hands-on experience in the following expertise: CNC, lathe machines, polishing, sandblasting, lapping, laser etching, laser welding, adhesive dispensing

• A quick learner who approaches problems flexibly and proactively identifies solutions in the face of challenges

• Developed process flows that increased throughput by 42% and reduced scrap by 60%.

• Improved production processes, reducing cycle time from 140 seconds to 115 seconds.

• Participated in New Product Introduction, handling supplier and tool qualifications.

• Conducted tool capability analyses and established process capability benchmarks.

• Authored Job Instruction Sheets (JIS) for production lines.

• Managed full product lines from New Product Introduction (NPI) to Mass Production

(MP).

• Designed and cut PCB for automotive application

• Led Kaizen initiatives to enhance safety and efficiency in the manufacturing environment.

Skils

• Content Management Systems, Video Codec Optimization (H.264/AVC, H.265/HEVC, MPEG4)

• HLS Encoding, m3u8 Editing, AC Player QA, HLS Test Pro

• Adobe Creative Suite, Infrastructure Planning, Automation Design

• Process Development with continuous improvement

• Experience with 5-axis CNC machines

• Understating G-Code and M-Code

• Experience with programming algorithms, data structures and logic

• Strong analytical and problem-solving skills

EDUCATION

Tusculum College

Bachelor of Science in Business Management

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