Account Manager Business Development

CURRICULUM VITAE

Personal Data:

First Name: Thierry

Last Name: Mugabo

Initials: TM

Birth Date: 1st .August.1981

Gender: Male

Nationality: Rwandan

Home Company: BRW Ericsson AB Branch Rwanda

Email: *******.******@********.*** /

*****@*****.***

Mobile Phone +250*********

Ericsson Work Experience: (From 2009-Till date)

Start Date: 01.03.2009

End Date: 01.03.2012

Country: Rwanda

Company: BRW

Organizational Unit

(Operational):

BRW/MRA MTN ACCOUNT MANAGEMENT

Position Title: Sales Professional

Position Description: To secure sales within customer key accounts by proactively finding business opportunities through daily contact with key customer stakeholders. Responsible for maintaining an opportunity list and driving the sales of competitive solutions and/or services (involving several Ericsson product areas, services and 3rd party products etc. across all the Ericsson Business Units) through a consultative approach focusing on the customer needs, for one or many accounts. To organize and drive the sales team from identifying opportunities to closing deals, thereafter to ensure the handover of the deal/contract to the delivery/supply side of the Ericsson organization, assure the CPMs/CFRs delivery/project execution and handover from the project delivery/supply to the Ericsson Support organization (or Managed Operations organization) and to assure the delivery of the support services (or managed services) as contracted in the relevant service level agreements.

Position Title: Account Manager (JS7)

Start Date: 01.03.2012

End Date: Till date

Country: Rwanda

Company: BRW

Organizational Unit

(Operational):

MMEA/MTN EAST ACCOUNT MANAGEMENT (MTN Rwanda)

Responsibilities/

Achievement:

Secure short and long-term profitable business for Ericsson through proactive business development based on fundamental understanding of the customers’ business, operations and objectives.

Actively manage and mobilize internal resources to deliver efficient and effective end to end solutions allowing seamless transition from sales to operations. Develop both internal and external relation/s in order to actively contribute to making customers and Ericsson successful.

As main achievement, I managed to maintain Ericsson footprint within MTN’s Rwanda Network (Ericsson has 80% MTN Rwanda Market share today)

In 2023, I won MTN Rwanda Modernization RFQ, a five-year multi-million US dollar deal. In the same year, I also contributed to 4G technology commercial launch with MTN Rwanda using their own infrastructure and I actively participated in a very successful 5G technology proof of concept (POC) with MTN Rwanda as a customer.

In 2022, I received the award of 2021 best financially performing Key account management cluster. I also have been recognized as “Key Contributor at Ericsson for driving Ericsson long-term strategic priorities, being a role model and inspiration for others.

In 2020, I received the best preforming Managed Services team MMEA CU MTN AFRICA award.

In January 2019, I received MTN Rwanda CEO signed letter of appreciation for outstanding achievement during Network rollout transformation which significantly contributed to MTN Rwanda Overall growth in 2018 (MTN Rwanda revenue

increased by 21.6% Year on Year)

From Jan 2017 till June

2019 from Jan 2020 till

December 2020 and from

2023 till date.

On top of MTN Rwanda, I took over Account Manager for MTN Zambia and MTN Sudan.

Key Achievement: Significantly improved customer relation and loyalty with MTN Zambia just after swapping competitor’s Charging System with Ericsson charging system. MTN Zambia recorder revenue generating subscriber growth of almost 20% from Jan 2017 to end 2019)

Outside Ericsson Work Experience

01.08.2007 - 28.02.2009 Student Financing Agency for Rwanda- ICT Professional Computerize organization processes and systems (SFAR Management information System-MIS)

Organization internal Network design and security Management Establishment of Organization’s internal Electronic messaging Operating and Maintaining organization’s PABX (Alcatel model) Design of the student’s loans application, disbursement and loan recovery information system

Design, administrate and maintain organization web applications.

Education:

2019-2021 Course Name: Global MBA (Master of Business Administration) Area: Management. My MBA project studied the impact of open APIs on Mobile Finance Services (MFS)

School/University: London School of Business and Finance LSBF

Degree/Award: MBA-Innovation and Technology

Management

03.04.2012 - 13.08.2013 Course Name: SAIM Business Management Area: Management

School/University: South African Institute of Management, South Africa

Degree/Award: Business Management Certificate

23.09.2001 - 24.06.2006 Course Name: Engineering

Area: TeleCommunication

School/University: Djillali Liabes University,Algeria Degree/Award: Engineering Degree in Telecommunication Ericsson Training and Courses:

2024

2015

Course Name:

• April-June 2024: Leading Digital Acceleration Program

• May-June 2024: Channel Sales Fundamentals

Course Name:

SET2WIN Sales Foundation SPIN Selling Badge

SET2WIN Sales Foundation Challenger Mindset Badge Branch of study: Training and courses

Organized by: ERICSSON ACADEMY

Course Name: SALES EXCELLENCE PROGRAM-

PROFESSIONAL LEVEL

Branch of study: Training and courses

Organized by: ERICSSON ACADEMY

2014 Course Name: SALES EXCELLENCE PROGRAM-QUALIFIED LEVEL

Branch of study: Training and courses

Organized by: ERICSSON ACADEMY

2012 Course Name: Sales Opportunity Creation (SOC) Branch of study: Training and courses

Organized by: Huthwaite International,Kenya

2011 Course Name: SPIN

Branch of study: Training and courses

Organized by: Huthwaite International,Kenya

2011 Course Name: GSM System Survey

Branch of study: Training and courses

Organized by: Ericsson Hungary,Hungary

2010 Course Name: Operator Understanding

Branch of study:

Organized by: BTS Nordic,Sweden

Non- Ericsson Training and

Courses

2008 Course Name: Cisco Certified Network Associate Branch of study: Cisco Certified Network Associate Organized by: CISCO

Award: Cisco Certified Network Associate Certificate Languages:

English Very Fluent

French Very Fluent

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