HR Manager
Resume:
** ********, * ***** ******, Goodwoodpark
072-***-****/ ********.********@*****.***
www.linkedin.com/in/nicolene-carstens-857180b0
Career Objective:
I am a seasoned HR Professional, with high integrity and a passion for assisting people to optimize their performance and potential. With over 18 years of experience in various HR roles, I have developed a strong expertise in labour law, employee relations, employee wellness, and performance management.
I also have a background in virtual HR consulting, where I provided cost-effective and flexible HR solutions to various clients across different industries. I am passionate about helping people and organizations achieve their full potential and goals, through innovative and strategic HR practices. I am looking for an opportunity to join a company that values its people and performance, and that will allow me to contribute to its success with my HR skills and knowledge.
Competencies that I can offer your business:
Generalist HR Advisory and Consultation - Providing appropriate guidance, feedback and resources in all areas of the Human Resources function with expertise in employee relations. Understands and applies knowledge of relevant Human Resources laws, rules and regulations. Facilitating staffing, position management, training, timekeeping and payroll, employee relations and employee retention.
Collaboration - Working cooperatively with others, inside and outside the organisation, to accomplish objectives to build and maintain mutually beneficial partnerships, share information, and achieve results.
Communication – Delivers clear, effective communication on all levels within the organisation and takes responsibility for understanding others.
Continuous improvement – I take pride in ensuring my work meets or exceeds standards and identifies and implements ways to make people and performance (HR) simple and make job tasks or processes more efficient. This includes developing new insights into situations and applying different solutions to make improvements.
Influence & negotiation – Using persuasion to gain the support and cooperation from both employees and management to achieve the organisation's strategic goals and objectives
Interpersonal relations – Developing and maintaining effective relationships and relates well to people from varied backgrounds, all levels and in different situations. I show understanding, courtesy, tact, empathy, concern and politeness.
Accountability – Assuming responsibility for successfully accomplishing work objectives and delivering business results by setting high standards of performance for myself and others
Customer services - Demonstrates a commitment to serve and satisfy internal and external customers by holding myself accountable for quality outcomes.
Career History
Period
01 February 2021 to date
Position
HR Manager
Company
Denny Mushrooms, a division of Libstar Operations (Pty) Ltd
Responsibilities
Strategic: Establish IR/HR needs onsite and implement it. Manage the site’s HR needs and ensure that the site receives all HR related information and support to improve its efficiencies and productivity. Develop and manage all HR activities and policies on site. Plan and submit an annual HR budget. Participate in site management forms where appropriate.
Recruitment, selection and appointments: Recruiting of the right candidates to fit the business objectives and company culture. Management of the recruitment and selection processes. Formalising employment letters and contracts of employment. Ensuring compliance with the company’s recruitment policy and procedures, and any applicable statutory obligations. Onboarding and orientation.
Training & Development (Talent Development): Conducting training needs analysis and compiling a comprehensive workplace skills development plan. Monitoring effective implementation of the training plan. Compiling annual training plan and report.
Diversity & Inclusion: Support organizational transformation initiatives (EE and Diversity, Change and OD). Arranging of EE meetings, compile EE minutes and EE stats and distribution thereof.
Employee / Labour Relations Management: Management of the grievance and disciplinary process on site. Assisting management with all day-to-day IR matters, formulating disciplinary charges and setting up of hearings and representing the company at CCMA. Organise, attend and participate in wage and other substantive negotiations.
Employee Wellness: Assist with employee wellness, arranging of staff functions, long-service awards, retirements and arranging trauma counselling for employees.
HR Administration and Reporting: Ensuring HR administration processes are up to date. Compiling HR reports (compliance as well as informative).
Taking ownership of staff manning reporting and working closely with management to ensure manpower budgets remain within budgetary parameters.
Payroll: Oversee weekly wage payroll for 400+ farm workers.
Ethical Audits & Compliance: Ensure the site adheres to all customer ethical requirements & standards (ETI base code). Responsible for annual ethical audits (Sedex).
Reason for leaving
Looking for stability
Reference
Attie Marais – Ops Manager
Email address: ******@*****.**.**
Tel nr: 083-***-****
Period
01 March 2020 to 31 January 2021 (Covid period)
Position
Virtual HR Consultant
Company
MVA Virtual Assistant
Responsibilities
Employee relations: Give guidance and advice to individuals on disciplinary processes and procedures.
UIF: Assist individuals with U-filing registrations and guide them in the process.
Recruitment and selection: Shortlisting of CV’s, drafting of interview guides, conducting of interviews and assist with reference checks.
Time and attendance: Formulate bi-weekly time and attendance spreadsheets to forward to BIBC (Building Industry Bargaining Council) and attend to all pay queries.
Policies and procedures: Ensure that company complies with BIBC regulations as set out in the Collective Agreement
Period
13 September 2016 to 30 June 2019
Position
Employee Relations Officer
Company
Kheth’Impilo
Responsibilities
Strategic: Applied a wide range of HR concepts, laws, policies, practices and methods to resolve a wide range of complex interrelated HR issues. Ensure consistent application of Human Resources Strategy.
Employee Relations: Provide guidance to managers and employees on the interpretation of HR Policies and evaluating potential disciplinary matters. Draft warnings, charge sheets, gathering of evidence, compiling of CCMA packs and chairing disciplinary inquiries.
Employee Wellness: Assist with employee wellness, arranging of staff functions, long-service awards, retirements and arranging trauma counseling for employees. Manage the injury on duty claims through service provider. Administering the disability and death benefit process in conjunction with the relevant service provider.
Policies: Regularly review current policies, procedures and ensure all HR practices are fair and consistent; adhere to industry best practices and are executed within the boundaries of our Code of Conduct.
Performance Management: Assist managers in setting objectives and addressing under performance on an ongoing basis.
Management information: Provide month end reports to management to facilitate decision making and maintain accurate records to ensure data integrity. Analyze and investigate trends.
HR Projects, administration and query resolution: Support the HR Manager with any project work and undertake research as requested and provide comprehensive HR administrative support to all HR processes. Facilitate onboarding, induction and exit processes and procedures, updating HR reports as well as policy and procedures. Drafting of offer letters, contracts of employment and contract extension letters. Support organizational transformation initiatives (EE and Diversity, Change and OD).
Dealing with all UIF, maternity and leave queries received. Inform the business on the application of compensation and rewards guidelines. Actively participate in remuneration review process.
Health & Safety: Demonstrates a clear understanding of the health & Safety regulations and collaborate with Health and Safety team on all health and safety issues.
Reason for leaving
Retrenched due to budget constraints.
Reference
Aaliyah Ariefdien – Employee Relations Coordinator
Contact nr: 073-***-****
Shahiema Ryklief – HR Manager
Email address: ********.*******@***********.***
Contact nr: 021-***-****
Period
10 April 2005 to 9 September 2016
Position
HR Officer – Cash In Transit (CIT) Industry
Company
SBV Services (Pty) Ltd
Responsibilities
Recruitment and onboarding: Responsible for the full spectrum of recruitment activities (job description formation, advertising, screening of CV’s, shortlisting of candidates, drafting of interview questions, conducting interviews and various background checks and Administer psychometric testing (IMI, IP200 & COPAS).
Time & attendance: Approve leave applications. Monitoring and approving overtime on Kronos (timekeeping system). Capturing of overtime hours for payroll.
Employee Relations: Provide guidance to managers and employees on the interpretation of HR Policies and evaluating potential disciplinary matters. Participate in disciplinary inquiries. Assist with Industrial Relations matters, i.e. draft warnings, request charge sheets, gathering of evidence, etc.
Employee Wellness: Assist with employee wellness, arranging of staff functions, long-service awards, retirements and arranging trauma counseling for employees. Manage the injury on duty claims through the relevant service provider (Coidlink)
Policies: Ensure all HR practices are fair and consistent; adhere to industry best practices; and are executed within the boundaries of the Code of Conduct.
Performance Management: Assist managers in setting objectives and addressing under performance on an ongoing basis. Drafting performance plan agreements. Facilitate counseling sessions with poor performers.
Learning and Development: Assisting with the identification of skills gap analysis and arranging of relevant training; drive development of employees through the performance management system.
Management information: Provide, monthly, quarterly and annual reporting (headcount, absenteeism, turnover, resourcing, EE, etc. reports) to management to facilitate decision making and maintain accurate records to ensure data integrity. Analyze and investigate trends.
Diversity & Inclusion: Support organizational transformation initiatives (EE and Diversity, Change and OD). Arranging of EE meetings, compile EE minutes and EE stats and distribution thereof.
HR Projects, administration and query resolution: Support management with any project work and undertake research as requested and provide comprehensive HR administrative support to all HR processes.
Reason for leaving
Career growth
Reference
Gerhard Cloete – Logistics Manager
Email address: ********@***.**.**
Contact nr: 083-***-****
Shelley Sinclair – Human Resources Manager
Email address: ********@***.**.**
Contact nr: 011-***-**** / 071-***-****
Period
17 March 2003 to 7 April 2005
Position
Personal Assistant to Internal Audit Manager / Risk & Compliance manager
Company
SBV Services (Pty) Ltd
Responsibilities
Compile presentations for international high-profile audience, compile risk templates for company wide use, i.e. disaster recovery plans, top risk reports, insurance renewal, premises risk surveys and lost quantification.
Prepare and compile necessary information for Risk & Audit Committee meetings and the distribution thereof.
Minute taking of Risk & Audit Committee meetings.
Compile risk related presentations for internal and external communication purposes.
Responsible for managing the confidentiality and safekeeping of all internal audit documents.
Establish and maintain electronic data base (register) of all company fleet accidents.
Ensures that all necessary documentation for insurance and company purposes is completed as per company and insurance broker requirements.
Booking of flights and accommodation and conference venues.
Administering of electronic diaries.
Reason for Leaving
Received a transfer within the company
Period
November 2002 – 25 February 2003
Position
Personal assistant / legal secretary
Company
Mike Smuts Attorneys
Reason for Leaving
Contract ended
Period
1 April 1997 – 16 October 2002
Position
Personal assistant / Legal assistant
Company
Jebec (Pty) Ltd
Reason for Leaving
Retrenched
Education – Secondary Schooling
Year Matriculated
1994
Last School Attended
Vaalharts High School
Tertiary Education
Year
2024
Short Course
Practical Labour Law (UCT)
Year
2020
Certificate
TEFL Certificate (The TEFL academy)
Year
2015
NQF 8 qualification
Advanced Labour Law (Unisa)
Year
2012
National Diploma
National Diploma: Human Resource Management (Unisa)
Year
2001
Degree
LLB Degree (incomplete) (Unisa)
Computer literacy
Software
Rate Beg / Intermediate / Adv
Microsoft office (Microsoft Word, Excel, and PowerPoint)
Internet
Intermediate
Sage VIP (HR Premier & ESS)
Sage 300
Kronos (Time and attendance)
S-Cube (Time and attendance)
Intermediate
Beginner
Intermediate
Intermediate
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