Project Manager Client Relations

Eduardo H. Pizarro- Ed

615-***-**** • ****************@*****.*** • Nashville, Tennessee 37209

Summary

Client-focused and organized professionals with advanced degrees and diverse experience in customer service, business management, Mitigation, Restoration, Construction and Project Coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. I am known for innovation and creative problem-solving abilities to address business challenges. I am a hardworking and reliable Project manager with strong ability in estimating-budgeting-operations-sales-marketing. Offering 28 + years and Spanish Bilingual. Highly organized, proactive, and punctual with a team-oriented mentality. Skills

• Spanish Bilingual

• Leadership

• Business Development/Marketing

• Portfolio Management

• Budget Planning/Organizing

• Integrity and Transparency

• Profit and Loss Management

• Negotiated Contracts with Vendors to

garner Better Costs.

• Project Oversight locally/out of state

• IICRC- WTR- FSRT

• Haag Engineer Certifications

• Marketing and Advertising

• Intuit QuickBooks

• Contract Negotiation

• Responding to a difficult customer

• Determinate- Reliable

• Project estimator (Xactimate-Docusketch -Lidar-

Thermal camera)

• Computer skills

• Flexible

• Remodeling-construction experience

• Construction Traveling as needed

• Commercial /Residential Roofing Inspection/Sales Experience

03/2023 – 11/2024

Storm Team Leader, Servpro Belle Meade Nashville, Tennessee

• Spanish Bilingual Project Manager- Business developer

• Dealing with catastrophe adjusters and, who visits and assesses areas affected by natural disasters.

• Traveling for “double capacity” for outstate -Storms related jobs.

• “Chace Work” approaching clients when catastrophes happen.

• Create an inspiring team environment with an open communication culture and values.

• Emergency Board up and Tarp up team leader

• Set clear team goals.

• Delegate tasks and set deadlines.

• Oversee day-to-day operation.

• Sales directly with the affected residents setting future scope of work, estimating in a short period of time allowing a quick closing of deals/contracts.

• Monitor team performance and report on metrics.

• Motivate team members.

• Discover training needs and provide coaching.

• Problem-solving. ...

• Interpersonal skills. ...

• Communication. Leaders require strong communication skills to exchange ideas with team members, facilitate meetings, write reports, and give feedback. ...

• Time management. ...

• Goal setting and delegation. ...

• Flexibility and creativity.

01/2018 - 12/2022

President of Operations, Echo Construction, LLC, Nashville, Tennessee

• My own company as operation director-project manager- direct interaction with customers- sales - marketing- budgeting- estimating (Xactimate)

• Giving the HOA's and condominiums the main attention for the business as the potential cliental.

• Creating a residential portfolio for painting-carpet cleaning-siding-roofs-fences-house cleaning. etc.

• Estimating/budgeting/job supervised for all jobs in different’ cities middle TN.

• Administrator using QuickBooks - AP-AR

• Trained and monitored employees to teach daily tasks and improve performance

• Developed and coordinated construction schedules to meet or exceed company goals.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Resolved labor, design, and tool issues during construction projects.

• Inspected sites before and after construction projects.

• Cleaned or prepared construction sites to eliminate hazards.

• Prepared and planned worksites to help jobs run smoothly.

• Time management. ...

• Goal setting and delegation. ...

• Flexibility and creativity.

• Allocated material and labor resources to promote on-time and under-budget project completion.

• Monitored and assessed schedule performance and quality workmanship of contractors.

• Established and enforced procedures and work standards, promoting team performance and safety. 09/2016 - 12/2018

Traveling Project Manager-Estimator, White Eagle Group, LLC, New York, NY Bilingual-Traveling Project Manager/ Superintendent focus on specific multifamily owners’ larger portfolio of

(APARTMENT COMPLEXES) nationwide-FL-TX-NC-KY-TN-AL-AK

“Flipping Multifamily Apartments” Inspecting affected units for Capital improvements -fire-wind-water restoration-Mold Remediation-Asbestos abasement.

A satellite office opened in Nashville-TN for the company. Estimating/budgeting/job supervised for all jobs in different states and Nashville with extensive portfolio of 6 properties in Nashville only.

Using my bilingual skills to hire a team for each job. to able of negotiate with subs to save job's budget. Traveling and check the jobs in deferent states.

Evaluate properties nationwide for future purchases or sales with the owners. Create budgets for all future apartment purchases and assessments 11/2012 - 08/2016

Bilingual Project Manager, Crawford Smith Sharp, LLC,- Sharp & Robbins- Memphis, TN

• Bilingual-Traveling Project Manager/ Superintendent tasking for all jobs out of Nashville and State of TN. 24/7

• Working directly with the owners for future plans in Nashville-TN

• A satellite office opened in Nashville-TN for the company.

• Marketing for the company in Nashville-TN Building strong relationship with adjusters and clients for Nashville market; traveling with adjuster to the catastrophe sites providing assistance as "Construction Consultant", taking pictures and note to write estimates in Xactimate program.

• Estimating/budgeting/job supervised for all jobs in Nashville/Murfreesboro/Smyrna/Lavergne/Hendersonville, ETC

• Using my bilingual skills to hire the correct team for each job. to able of negotiate with subs to save job's budget.

• Traveler estimator assisting other coworkers or satellite locations in the state on fire-water-storms hits closer to those locations

02/2002 - 10/2012

Project Manager, Licra Nashville, 3283 Franklin Limestone Rd, Antioch, TN

• Working with owners directly, following orders and policy and procedures.

• Specialize on Multifamily projects, evaluated and validate claims and submitted services reports to the owner of the company and adjusters.

• Walk with adjusters to finalize and agree on scope of work

• Working with Xactimate program and writing the estimates.

• Hiring subcontractors for specific category of the job.

• Manage the project from demolition to completion.

• Certified in Fire & Smoke Restoration and following the responsibilities of restoring contents and furniture from Commercial and Residential.

• Packing in and out of all contents from the burnt structure, cleaning, and deodorizing all contents and structure.

• Supervised a crew making sure all the duties are performed correctly.

• Clean damaged areas, pack contents, inventory, etc.

• Provided exceptional customer service to Plymouth residents, business owners, and visitors.

.

Education & Training

1985

High School Diploma

Santiago De León Caracas- Venezuela, Caracas Venezuela - South América 1991

Some College ( Degree), Architecture

University of Santiago De Guayaquil- Ecuador, Guayaquil Ecuador- South América 2014

Haag Engineering- Certify Roof Inspector Commercial- Residential. 2014

IICRC FSRT

2024

IICRC WTR

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