Customer Service Administrative Assistant

JESSICA CLAYTON

**** ****** **** ** **** Hill, MS 39356-5214 601-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with strong leadership skills. Able to provide administrative support and function as the primary interface between the patient and the provider. Follow policies, procedures, and guidelines to assure consistent quality. Ability to discreetly manage large amounts of sensitive and confidential information.

Bilingual – Fluent in English and Spanish.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Effective problem solver, able to assess needs and identify solutions.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Zoom and Skype.

Microsoft Office Applications – Word, Excel, and PowerPoint; Type 63 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2022

Jasper County Career and Development Center Certificate of Completion – Business Computer Technology

WORK EXPERIENCE

Private Duty Care, Rose Hill, MS 01/2014 – Present

Caregiver

Run errands, organize medications, and communicate effectively with medical staff.

Manage finances, pay bills, and help with medical bills.

Prepare and serve meals and assist with feeding.

Call and schedule doctors’ appointments and assist with wound care.

Jack's Fast Food Restaurant, Newton, MS 01/2020 – 05/2022

Crew Member / Customer Service

Ran the drive thru and operated the cash register.

Ensured operation excellence by adhering to systems and standards of the restaurant.

Worked in a team environment and communicated effectively with managers and co-workers.

McDonald's, Newton, MS 05/2016 – 01/2020

Kitchen Manager

Ensured the delivery of top-notch customer service by managing daily restaurant operations.

Directed efficient and accurate preparation of sale of products for prompt customer delivery within the established speed of service and food safety guidelines.

Set an example for team members by working hard to implement shift plan and ensured swift and smooth production.

Managed team members and shift coordinators on team stations, products, processes, and policies.

Motivated shift team and assist with all front and back of house duties.

Chevron, Newton, MS 06/2012 – 09/2014

Cashier / Customer Service

Processed transactions and provided prompt and courteous customer service.

Worked as part of a team and interacted with diverse customers and staff members.

Followed all policies as they related to customer confidentiality.

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