Human Resources Accounts Payable
Resume:
SUMMARY
SKILLS
EXPERIENCE
REINHOLD RON
CREMER JR
*********@******.**.***
Wailuku, HI 96793
Human Resources professional with specialization and progression in the areas of labor and employee relations, progressive discipline, performance management, compensation, and policy interpretation & administration.
• Senior Leadership Support
• Accounts Payable and Receivable
• Issue Handling
• Payroll and Budgeting
• Customer Service
• Records Management
• Conflict Management
• Oral and Writing Communication
• Scheduling and Calendar Management
• Training and Coaching
• Hospitality Services
• Administrative Support
• Financial Reporting
• Relationship Building
• Presentation Design
• Listening Skills
• Operations Management
• Data Entry
• Microsoft Office Suite
• Exceptional Customer Support
• Training and Development
• Schedule Management
• Staff Management
• Customer Relations
• Administrative Skills
• Employee Supervision
• Invoicing and Billing
HUMAN RESOURCES MANAGER 08/2022 to Current
Maui Economic Opportunity - Wailuku, HI
Handled sensitive employee and company information with highest level of confidentiality and discretion.
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Worked with management to create performance measurement, employee development and employee compensation strategies.
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Encouraged open communications, promoting positive and pro-employee work environment.
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• Directed HR programs, policies and processes to improve operational efficiency.
• Recruited new employees and built relationships, driving visibility.
• Provided HR consultation services to leadership and department heads. Managed full-cycle human resource operational activities to maximize HR employee performance.
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Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
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Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
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Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
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Identified operational weaknesses to improve or innovate people, programs and processes.
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Used data and analytics to improve company processes for recruitment, selection and onboarding.
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Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
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Cultivated community relations with referral agencies to maintain strong applicant flow.
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Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
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FRONT OFFICE MANAGER 04/2021 to 08/2022
Hyatt Residence Club - Ka'anapali Beach - Lahaina, HI
• Hyatt Residence Club – Ka'anapali Beach Maui Lahaina, HI.
• Human Resources and Accounting.
OPERATIONS MANAGER 02/2016 to 04/2021
Hyatt Residence Club Maui - Lahaina, Hawa
• Human Resources and Accounting.
• Human Resources responsibilities.
• Recruiting and Interviewing Candidates.
• Orientation.
• Community Outreach.
Support Department Heads in administration of HR policies, counseling, and discipline.
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Support Safety Programs, administer Worker's Compensation and ensure compliance.
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• Manage Resort records retention.
• Accounts Payable and Receivable responsibilities. Ability to keep information confidential, to make employment related decisions, ability to multi-task and operate in a fast-paced corporate environment, ability to work as a team and also work on one's own with little or no supervision.
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GENERAL MANAGER
Urgent Care Wailea Makena - Wailea, HI
• Recruit, interview and assist in training new staff members.
• Supervise medical providers, registered nurses and front office staff.
• Employee scheduling and payroll.
• Monthly and annual budgeting, forecasting and financial planning.
• Employee counseling, discipline, etc.
• Employee Benefits Administration.
• Employee Performance Reviews.
ASSISTANT DIRECTOR OF HUMAN RESOURCES
Grand Wailea - Wailea, HI
Oversee and administer all Human Resources functions to include, but not limited to, recruiting, training and development, wage/benefit administration, compliance with statutory requirements, team member relations, labor relations and contract compliance, performance evaluations, workers compensation and safety, affirmative action compliance, employment processes and general leadership guidance and support.
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Provide assistance, guidance and counseling to the Managing Director, Executive Committee members, leadership staff and line team members.
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Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive, productive, fair and consistent employment environment.
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Assist with and manage all team member and labor relations; this will include negotiating contracts and settlements, handling grievances, mediations and arbitrations, participate in and lead meetings.
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• Recruit, interview and assist in training team members. Manage and supervise the day to day operations of the human resources department.
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• Monthly and annual budgeting, forecasting, financial planning.
• Coach Managers on performance management and progressive discipline.
• Design and implement new programs for special promotions, events, and programs.
• Oversee leave administration, including FMLA/HML.
• Provide expert advice on reasonable accommodations and job modifications. Communicate all applicable HR processes to managers and hotel staff relating to labor, contract compliance, disciplinary procedures, recruitment, orientation, staff
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relations, benefits, performance reviews, employment verifications, and other HR processes.
HUMAN RESOURCES BENEFITS MANAGER 08/2010 to 01/2013 Grand Wailea - Wailea, HI
Assist in and Lead the organization and implementation of all initiatives related Employee Relations, such as the Employee Recognition Awards, Annual Staff Appreciation Event, All Staff Meetings, Employee orientations, trainings and workshops etc.
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• Benefits administration for both non-bargaining and bargaining employees. Oversee all disability related issues from FMLA approval to more progressive case management resulting from extended disability leave, worker's compensation, return to work and reasonable accommodation, and/or medical separation, research and expedite resolution of complex payroll issues to include oversight of retroactive leave actions FMLA/disability, worker's comp etc.
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Property & Corporate recognition programs, Safety & Incentive programs, Employee Council, Community events & Employee survey champion.
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EXCLUSIVE RESORTS RESIDENCE MANAGER 12/2008 to 08/2010 Ho'olei At Grand Wailea - Wailea, HI
Provides management oversight for the daily operations of the Ho'olei luxury experience as it relates to Exclusive Resorts and the operational services provided by the Grand Wailea Resort.
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Successfully Enhanced and managed Exclusive Resorts member satisfaction, town home maintenance, housekeeping, member relations, service standards and training all employees on Exclusive Resorts service standards.
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• Principle liaison between Grand Wailea and Exclusive Resorts. Development and sharing in-depth knowledge of Exclusive Resorts processes and tools for maintaining a high-end, luxury operation.
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Set and enforce aggressive hospitality and etiquette standards in coordination with the Ho'olei at Grand Wailea standards: ensure consistent application by all team members in operational areas (proactive and gracious service with all guests).
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EXECUTIVE DIRECTOR OF FUN 03/2008 to 12/2008
Westin Princeville Ocean Resort - Princeville, HI
• Pre-Opening and Opening Executive Committee Member for new property.
• Driving awareness through proactive media and analyst communities. Implemented business solutions on a sales goals and financial performance by translating raw numbers into presented results.
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Developed a successful department financial plan that worked for the company without decreasing guest satisfaction.
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Pre-opening requirements such as permits, licensing, and required certificates were in place to meet opening standards.
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Other areas of responsibility included Employee Council advisor, Employee Relations, property spa/massage programs and craft and artisan programs to assist with creating memorable owner and guest experiences.
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HUMAN RESOURCES BENEFITS MANAGER 09/2004 to 03/2008 The Westin Maui Resort & Spa/Starwood Hotels & Resorts Ka'anapali, HI Assist in and Lead the organization and implementation of all initiatives related to Employee Relations, such as the Employee Recognition Awards, Annual Staff Appreciation Event, All Staff Meetings, Employee orientations, trainings and workshops etc.
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• Benefits administration for both non-bargaining and bargaining employees. Oversee all disability related issues from FMLA approval to more progressive case management resulting from extended disability leave, worker's compensation, return to work and reasonable accommodation, and/or medical separation, research and expedite resolution of complex payroll issues to include oversight of retroactive leave actions FMLA/disability, worker's comp etc.
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ACTIVITIES AND
HONORS
Property & Corporate recognition programs, Safety & Incentive programs, Employee Council, Community events & Employee survey champion.
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• Certified property trainer for corporate initiatives and programs. FRONT OFFICE MANAGER 11/1999 to 09/2004
Kapalua Bay Hotel a Starwood Hotels & Resorts - Kapalua, HI Successfully managed the entire front of the house operations within the room's division.
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Budgeting, forecasting's, financial planning, and management of the Front Office Operations.
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Identification of strengths and weaknesses and the development of plans and strategies to ensure business development.
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• Responsible for sales to guests through the front desk area. Profit and loss as well as financial management of the operations as related to areas of responsibility.
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• Managed staff of approximately 25 - 35 employees successfully. Society of Human Resources Management (SHRM) 2013-2014 Maui Vice President-Maui Society of Human Resource Management (SHRM) 2004-2013 Member
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