Los Angeles Customer Service

CINDY ERROA

SUMMARY

Compassionate Certified Nursing Assistant diligent about serving patient's

medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. EXPERIENCE

Private Caregiver, 02/2020 - 08/2022

IHSS In Home Support Services - Los Angeles, CA

Manager, 07/2016 - 09/2019

Hesperia, CA

Subway Sandwich Artist/Cashier, 10/2014 - 01/2016

Wrightwood, CA

CONTACT

Address: Apple Valley, CA 92307

Phone: +1-760-***-****

Email: ************@*****.***

SKILLS

Helped clients with personal needs from exercise to bathing and personal grooming.

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• Improved patient outlook and daily living through compassionate care. Made beds, swept floors and sanitized surfaces to support activities of daily living.

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Maintained clean and well-organized environment for client happiness and safety.

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Engaged with patients and families to provide emotional support and daily living instruction.

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Developed strong and trusting rapport with patients to facilitate smooth, quality care.

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Supervised medication administration, personal hygiene and other activities of daily living.

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• Monitored staff performance and addressed issues. Enforced customer service standards and resolved customer problems to uphold quality service.

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Trained employees on additional job positions to maintain coverage of roles.

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Exercised good judgment and decision-making in escalating concerns and resolving issues.

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• Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

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• English

• Writing Skills

• Teaching

• Food Safety

• Food handling (6 years)

• Food Preparation

• Kitchen Experience

• Serving Experience

• POS

• Cashiering

• Restaurant Management

• Pricing

• Leadership

• Bilingual

• Customer service

• Shift Management

• Patient care (1 year)

• Communication Skills

• Range of Motion

• Infection control

• HIPPA

• Vitals

Tagger, 05/2011 - 05/2013

Discount Fashion Warehouse - Los Angeles, CA

EDUCATION AND TRAINING

CNA/HHA, Nursing, English, 06/2023

Mission College - Victorville, CA

High School Diploma, 05/2011

Youth Build Charter School Of California - Los Angeles, CA CERTIFICATIONS

CNA\HHA June 2023 to June 2025 Certified Nurse Assistant Certified Home Health Aide Cardio Pulmonary Resuscitation

ADDITIONAL INFORMATION

LANGUAGES

• Kept customer and food preparation areas clean and well-organized. Completed opening, closing and shift change tasks by following company guidelines.

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Used POS system and cash register to receive payments by cash, check, credit card and voucher.

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Operated cash register to accept cash or credit card payment and issue receipt for transaction.

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Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.

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Place orders for the store make you all sales are caught up making schedule training new employees

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• Certified BLS, CPR -

• Authorized to work in the US for any employer

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

• Patient care

• Medical terminology

• People Friendly

• Dependable

• Staff Development

• CNA Certification

• CPR Certification

• Compassionate Client Care

• Client Safety and First Aid

• Client Documentation

Contact this candidate