Customer Service Puerto Rico

ANELYS HERNANDEZ CACERES

Terrazas de Parque Escorial 603 Blvd Media Luna Apt 4406

Carolina PR 00987

Email: *********.******@*****.*** Phone:787-***-**** OBJECTIVE

To secure a position in the accounting field that allows me to further develop my skills, contribute to organizational growth, and continue to advance professionally. EDUCATION

Interamerican University of Puerto Rico, Metropolitan Campus Bachelor of Business Administration (BBA) in accounting PROFESSIONAL EXPERIENCE

Business Owner

D'Diego T-Shirt Corp — San Juan, PR

January 2007 – Present

• Founded and currently manage all aspects of a small retail and custom apparel business.

• Oversee financial management, including budgeting, accounting, cash flow analysis, and tax preparation.

• Handle inventory management, procurement, and supplier negotiations to ensure cost- effective operations.

• Supervise marketing and sales strategies to increase customer base and drive revenue growth.

• Develop and maintain customer relationships to foster loyalty and repeat business.

• Administer day-to-day operations, including staff management, scheduling, and ensuring smooth workflow.

• Implement administrative processes for order fulfillment, invoicing, and customer service to ensure quality and efficiency.

• Utilize accounting software and spreadsheets to track expenses, profits, and business performance.

• Manage HR functions, including payroll, employee benefits, and regulatory compliance.

• Conduct market research and analyze trends to adjust business strategies and maintain competitiveness.

• Ensure compliance with local and federal regulations regarding business operations, taxes, and employment.

Accountant

Colegio de Médicos Cirujanos de Puerto Rico — San Juan, PR December 2005 – January 2007

• Managed accounts payable and receivable functions, ensuring timely and accurate processing.

• Prepared monthly financial statements and reports for management review.

• Conducted bank reconciliations and assisted in audits.

• Coordinated with other departments to ensure proper documentation and financial reporting.

Accountant

Impresos Rayane, Inc. — San Juan, PR

December 2003 – December 2005

• Handled general accounting tasks, including bookkeeping, journal entries, and financial reporting.

• Managed payroll and employee benefits, ensuring compliance with regulations.

• Assisted in preparing tax filings and compliance reports.

• Provided support in budget preparation and variance analysis. Bank Teller

Banco Popular de Puerto Rico — San Juan, PR

June 2001 – January 2003

• Processed customer transactions, including deposits, withdrawals, and loan payments.

• Balanced cash drawer and maintained accurate records of daily transactions.

• Provided customer service, resolving inquiries and promoting banking products.

• Ensured compliance with bank policies and federal regulations. Receptionist/Secretary

Richard A. Lee Law Office — San Juan, PR

January 1997 – March 1999

• Managed front office operations, including answering phones, scheduling appointments, and handling correspondence.

• Organized and maintained files, records, and documents.

• Assisted attorneys with client communication and document preparation.

• Performed general administrative tasks to support office efficiency. SKILLS

• Languages: Fluent in Spanish (native) and English

• Technical Skills:

o Microsoft Excel, Word, PowerPoint

o QuickBooks, PR Pay, Tru Time, Peachtree, SAP

• Management & Administration:

o Small business management, including operations, financial planning, and employee supervision

o Budgeting and cash flow analysis

o Inventory and supply chain management

o Marketing strategy development and customer relationship management o Payroll, HR, and regulatory compliance

o Project management and strategic planning

o Vendor negotiations and procurement

o Strong organizational skills and multitasking ability

• Excellent interpersonal skills and team collaboration

• Self-motivated and a fast learner with the ability to adapt quickly to new challenges and technologies

REFERENCES

Available upon request.

Contact this candidate