Customer Service Representative
Resume:
SANDRA HEREFORD
*****************@*****.***
CAREER PROFILE
Experienced administrative professional with excellent communication skills. Also possess excellent time management and organization skills. Years of experience providing outstanding customer care. Multi-tasker, able to problem solve, utilizing high quality standards.
SUMMARY OF EXPERIENCE
Administrative
• Operate multi-line phone systems
• Implement and maintain filing systems
• Utilized RAPTOR system to track visitors
• Maintain databases
• Schedule appointments, procedures, and consults
• Distribute documents for reviewing and signing
• Distribute daily mail
• Perform cash accounting and balancing
• Conduct daily timecard audits
Management
• Manage store with gross yearly earnings over $1 million
• Forecast and manage weekly budget over $30k to deliver 29% profit
• Recruit new staff and conduct orientations
• Supervise and create work schedules for over 40 employees
• Train staff for increased productivity
Quality Assurance
• Utilize electronic testers to inspect auto parts for Nissan, Toyota, Ford and GM
• Document tested auto parts results for 100% traceability
• Insure inspector compliance with internal control procedures
• Manage and perform planned maintenance on equipment
COMPUTER SKILLS
Windows • Microsoft Office • Outlook • GREENWAY PrimeSUITE • ProMed • SAP
EDUCATION
Alabama A&M University, Normal, AL
Business Management with Logistics Concentration, August 2001 to December 2003
SANDRA HEREFORD
EMPLOYMENT
Supervisor July 2021-Feb 2023
Thrift Mart, Huntsville, AL
Customer Service Representative May 2019-May 2021
Alorica, Huntsville, AL
Administrative Assistant
Kelly Services, James Dawson Elementary, Huntsville, AL August 2017 - Present
Customer Service Associate
Spherion, Woodland, TX October 2011 - December 2011
Office Assistant
Primrose of Eldridge Pkwy, Houston, TX February 2011 - July 2011
Medical Records Technician/Scanner/Floater
Snelling Staffing Service, Huntsville, AL January 2009 - May 2009
Clinic for Colon and Rectal Surgery, Huntsville, AL May 2009 - February 2011
Medical Records Technician/Scanner
AEROTEK Staffing, Huntsville Hospital Main, Huntsville, AL March 2008 - December 2008
Quality Inspector
Product Action International, Huntsville, AL May 2007- February 2008
Customer Center Representative
Automation Temporary Services, LG Electronics, Madison, AL Feb 2007- May 2007
Retail Sales Person
Cracker Barrel, Huntsville, AL September 2006 - February 2007
Care Provider
Self-Employed, Huntsville, AL, August 2005 - June 2006
Quality Inspector
The PIC Group, Nashville, TN June 2004 - August 2005
Customer Service Associate
Dillard’s Inc., Huntsville, AL November 2003 - February 2004
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