Customer Service Representative

**** ***** ****** ******: 720-***-****

Denver, CO 80216 Email: *********@*****.***

Achievement oriented, competent and highly professional individual offering over 10 years of customer service and senior administrative management experience. Excellent communication and interpersonal skills, serves as the basis to effectively collaborated and maintain positive relationships with staff, members and management. Proficient in the management of a diverse range of departments and professional communities.

Skilled in office and equipment

Ability to effectively prioritize and multi-task

Provides outstanding customer service

Flexible to organization changing needs

Skilled in Microsoft Word, Windows, Outlook, Excel, PowerPoint, Internet and File Management

Verified potential employees (I-9, Affirmative personnel form and background check and driving records)

Posted vacant positions on the State of Colorado Website

Maintained consistency with filing employee termination, separation and all vacant filled positions

Coordinated and dispatched special armored truck crew runs and assisted with new customers accounts

Answered incoming and outbound calls while assisting with mult-phone lines and greeting employers, vendors and visitors.

Faxed patient confidential confirmation and medical releases to the requested doctors office

Provided resolution to the general public on tax filing, form and collections procedures while employed with Internal Revenue Services

Scheduled appointments, prepared meeting agendas, set-up telephone and video conferences, arranged logistics for Senior Management and Executive Board Members for Quarterly Meetings Magnolia Hotel/Guest Service Agent/Overnight Auditor, 12/26/2020 - 3/24/2023/ Denver, CO

• Held the responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.

• Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties.

• Provided attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

• Collaborated with Front-end associates to encourage teamwork. Greyhound Bus Lines/CSA/Ticket Agent (Part-time) 03/15/2020 – 05/25/2022

• Assisted passengers with the purchase of tickets and questions between bus schedules.

• Applied knowledge to the bus schedule and provided departure and arrivals to all passengers with priority boarding, disabled, military and senior citizens.

• Checked for proper bag tags and destination per traveling passengers

• Collaborated with all team members to encourage outstanding teamwork. First Transit/Customer Service Representative/Reservationist, 01/11/2018 – 12/15/2020 Denver, CO

• Proved effectively communication with internal/external customers and client as needed in order to provide exceptional client services.

• Utilized software programs to research analyze complaints, incidents and concerns

• Provided not show validations

• Trapezed booking for inbound reservation calls

• Dispatched inquiry support and performs other duties as assigned Natural Grocers/Cashier, 8/28/2019 – 12-/12/2020 Denver, CO

• Gained and maintained knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Held the responsibility for being visible and actively greeting, engaging and assisting customers.

• Processed customer transactions through the check lane quickly, accurately, and efficiently. Understood the Point of Sale system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.

• Adhered to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.

• Adhered to guidelines on restricted sale items

• Collaborated with Front-end associates to encourage teamwork. First Transit/Customer Service Representative/Reservationist, 01/11/2018 - 07/16/2019 Denver, CO

• Collaborated with Front-end associates to encourage teamwork.

• Proved effectively communication with internal/external customers and client as needed in order to provide exceptional client services.

• Utilized software programs to research analyze complaints, incidents and concerns

• Provided not show validations

• Trapezed booking for inbound reservation calls

• Dispatched inquiry support and performs other duties as assigned United Airlines/Production Associate Supervisor, 5/20/2016 - 12/27/2017 - Denver, CO

• Supported current production needs by moving items between equipment, conveyors and staging areas.

• Tracked production statuses, coordinated workflow and reported and coordinated schedules

• Conducted quality inspections of finished products and made minor repairs to meets project expectations

• Graded and packaged 2,000 finished products

• Maintained integrity of food product by dating/rotating, maintaining temperature and documenting appropriate information on HACCP log as well as product labeling Air Serv, LLC - Passenger Assistant Specialist/Lead, 10/10/2015 – 04/16/2016 - Denver, CO

• Provided assistance to passengers who requested wheelchair transportation to transport to their designation within and outside of the airport.

• Provided exceptional customer service to passenger who needed direction regarding travel destination

• Provided exceptional customer service to passenger who needed direction regarding travel destination

• Assisted with dispatch and coordinated all service calls

• Assigned the work order to the next available passenger assistance agent Denver Public School / Paraprofessional/Teacher Assistant, 07/2014 - 09/2015 - Denver, CO

• Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition

• Provided diverse assistance to teachers, including clerical support, classroom management and document coordination

Colorado Department of Transportation/Human Resources Specialist/Internship, 01/2011 – June 2014 Denver, CO

• Maintained consistency with filing employee termination, separation forms and vacancy and filled positions

• Answered incoming phone calls and directed all calls to the requested departments

• Verified potential employees (I-9, Affirmative personnel form and background check and driving records)

• Posted vacant positions on the State of Colorado Website Pendum, Inc /Supervisor/Dispatche & Customer Contact Representative 12/2006 -12/2010 Denver, CO

• Provided exceptional customer service to all technicians who serviced ATM machines throughout the United State and Canada

• Acted as the liaison from branch managers, network, armored crew, technicians and customer service team to provide adequate resolution to ATM machines needed to be serviced and promoted excellent leadership with all team members CPR CERTIFICATE MAY 2020

CERTIFIED NURSING ASSISTANT MAY 2014

CERTIFIED PRE-LICENSE for HEALTH & LIFE INSURANCE AUGUST 2013 WRITING for RESULTS – FRED PRYOR COURSE DECEMBER 2013 OFFICE SKILLS, EXECUTIVE ADMINISTRATIVE and SECRETRIAL COURSE FEBRUARY 2014

Contact this candidate