Data Entry Customer Service
Resume:
Lena Anderson
Medical Customer Service
Las Vegas, NV 89104
**************@*****.***
Energetic Data Entry/Customer Service Representative with over 20+ Years of Experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Utilization Review Clerk
Medata, Inc.-Las Vegas, NV
January 2024 to September 2024
Reviewing claims for worker's compensation to send to clinical nurses for their review. Digital mail room and inbound customer service duties.
UHG - Intake Coordinator - Data Entry
Alorica-Las Vegas, NV
July 2015 to June 2023
• Duties include receiving daily Excel files from the client via email and performing data entry to expedite the resolution of inconsistencies and missing information, such as incorrect providers NPI and TIN information, dates of service, and correcting or adding CPT codes to ensure proper claim processing within a production based environment.
Data Entry Clerk
Randstadt-Las Vegas, NV
June 2015 to July 2015
• Performed data entry of HCFA and UB claims into Microsoft Access via Life Print.
• Researched pending Medicare D enrollments for missing patient information using the Facet program through Macess and Cisco
• Keyed in facility information and ICD-9 codes using the Vertex system. Education
Certification in Medical Secretary
Aristotle Institute of Medical and Dental Technology - Westerville, OH July 1990 to August 1991
Skills
• 75 WPM (10+ years)
• CITRIX (7 years)
• INTERNET EXPLORER (10+ years)
• MICROSOFT OFFICE (7 years)
• Data Entry (10+ years)
• Health Insurance (10+ years)
• ICD-9 (8 years)
• ICD-10 (8 years)
• ICD-9 (8 years)
• Microsoft Excel (6 years)
• Microsoft Word (10+ years)
• Customer service (8 years)
• Insurance verification (8 years)
• Windows (10+ years)
• Computer skills (10+ years)
• HIPAA (7 years)
• Medicare (7 years)
• Time management (7 years)
• VPN
• Business correspondence through email (8 years)
• Communication skills
• Typing
• Medical terminology
• Clerical experience
• Research
• Documentation review
Languages
• English - Fluent
Additional Information
SKILLS, APPLICATIONS AND SOFTWARE
• 75 WPM
• 9000 ksph
• Remote work
• Outbound phone
• Google Chrome
• Microsoft Office 360
• Internet Explorer
• Citrix
• iCue (UHG specific application)
• CareOne (UHG specific application)
• Microsoft Authenticator
• Duo
• CMS
• VPN
• Analytical thinking
• Time Management
• Detail oriented
• Loyalty to company
• Perfect attendance adherence
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