Customer Service Support
Resume:
ANITA CHAULAGAIN
OBJECTIVE
Highly motivated and experienced customer service professional with a deep understanding of business needs and a proven track record of exceeding customer expectations. Seeking to leverage my extensive background in delivering exceptional service, strong work ethic, and business acumen to drive positive customer experiences while achieving organizational goals. WORK EXPERIENCE
*************@*****.***
17 years of experience
EDUCATION
Southern New Hampshire
University
Optician Walmart Vision Center December 2020 - Current Implemented and upheld the service model, ensuring a superior patient experience at the Vision Center/Optical by welcoming patients, updating their information, and ensuring compliance with relevant policies and regulations, including HIPAA standards. Facilitated patient appointments, conducted pre-testing, and collected payments for doctor services, working closely with the Optometrist. Managed insurance plans, checking benefit eligibility, and processing optical orders.
Gained in-depth knowledge of Optical products to assist patients in selecting frames and lenses. Assisting in measuring pupillary distance and conducting final inspections before dispensing. Educated patients on proper care and usage of their glasses, and performed basic frame adjustments and repairs.
JOB SKILLS
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Insurance Verification
Administrative Experience
Patient Care Experience
Customer Support
AUSTIN, TEXAS
Bachelor’s Degree in Business
Administration
December 2020 - Present
Tribhuvan University -Nepal
August 2000 -June 2013
Customer Service Team Lead Walmart June 2017 - December 2020 Effectively led and managed a team, ensuring daily workloads were prioritized and delegated as necessary, while ensuring financial goals and meeting operational standards. Monitored and enforced compliance with company policies and procedures, and participated in the hiring, promotion, coaching, training, and evaluation of associates.
Ensured area merchandise was presented effectively, and inventory accuracy was maintained by overseeing receiving, stocking, and rotating merchandise.
Demonstrated and promoted exceptional customer service by acknowledging customer needs, assisting with purchasing decisions, and resolving customer issues and concerns. Bachelor’s Degree in
Management.
Master’s Degree in
Management. Higher Education
SOFT SKILLS
Hard Working
Organized
Team Player
Effective Communicator
Team Leader
Detail Oriented
Confident
Multi-Tasking
Problem Solving
Positive
Head Librarian Tribhuvan University August 2006- October 2013 Lead and manage library operations, including budgeting, staff supervision, and strategic planning.
Manage the acquisition, evaluation, and maintenance of the library's physical and digital collections.
Collaborate with faculty and subject specialists to ensure the collection aligns with academic program needs.
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