Vice President Customer Service
Resume:
TERRENCE FITZGERALD
Boca Raton, FL ****7 • 617-***-**** • ********@*******.*** • LinkedIn URL RETIRED VICE PRESIDENT OF SALES & CUSTOMER SERVICE ADVOCATE Highly accomplished Vice President of Sales with 40+ years of successful experience in the residential building supply industry. Possessing extensive knowledge of all sales processes and the ability to implement strategies to aid company growth. Demonstrates strong leadership and communication skills with a proven background in generating new business and fostering customer relationships. Seeking a part-time opportunity within Customer Service in the Boca Raton area, where expertise and attention to detail can be applied effectively. Key Skills
• Conflict Resolution
• Effective Communication &
Interpersonal Skills
• Networking & Relationship Building
• Sales Management
• Creative Problem Solving
• Market Analysis & Trend
Assessment
• Persuasive Negotiations
• Consultative Sales Approach
• Time Management
• Teamwork
• Attention to Detail
• Adaptability
• Professionalism
Technical Expertise: MS Office Suite, SAP, Microsoft QuickBooks, POS Systems Professional Experience
Vice President of Sales
Ryan Building Products Westwood, MA 2018 to 2020 Responsible for selling residential building supplies throughout the Greater Boston area. Worked directly with contractors, builders, architects, and window companies assessing needs for ongoing residential projects of all sizes. Serviced existing accounts while obtaining orders and establishing new accounts. Visited client work sites to evaluate project needs or to promote additional products. Ensured coordinated and timely deliveries of quality products. Key Contributions:
• Managed $5.5M book of business comprising 225 customers in the Greater Boston area.
• Cultivated high-profile client partnerships, leading to accelerated growth ahead of competitors.
• Implemented innovative sales planning activities based on industry trends and competitor analysis. Various Sales and Marketing Roles
Harvey Building Products Boston, MA 1978 to 2017 Held progressive roles throughout tenure including Regional Sales Manager, Vice President of Marketing, Corporate Sales Manager, among others. Managed and directed a dynamic sales team of 30 individuals spanning three divisions in the New England market, achieving annual sales totaling $70M. Spearheaded impactful marketing campaigns to enhance product visibility and market penetration.
Key Contributions:
• Directed a $500k marketing campaign for end zone advertising at Gillette Stadium.
• Delivered comprehensive budgets and sales forecasts in presentations to corporate management during quarterly sales meetings.
• Provided leadership, coaching, and development for Sales Representatives to drive business results. Education
Bachelor of Science in Education
American International College Springfield, MA
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